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My vps on HostHatch offline more than 17 hr
HostHatch was one of the good providers, but now I have a bad impression of them. My website has been offline for over 17 hours, and there’s no response to my ticket or resolution of the issue! In this case, I’ll be moving my website elsewhere.
My VPS with them is the NVMe 24GB Promo “Stockholm.”
Comments
I was planning to buy their server for this year's BF, which made me hesitate.
There’s already a thread discussing this
https://lowendtalk.com/discussion/199087/anyone-had-their-hosthatch-server-down#latest
Although, that thread’s OP wasn’t about this Stockholm issue so maybe this shouldn’t be closed, but there’s some more info there at least
Btw, I think I recall their system rebalancing VM’s across HV’s on reinstall, so a quick solution, if possible, could be to reinstall the VM with issues
May or may not work
A new topic has been opened because HostHatch was a very good provider, and the appearance of these issues needs attention and resolution, especially since we rely on them. My website has over 30,000 daily visitors and has been down for an entire day. With each passing hour, I keep thinking the problem will be solved. This makes us worry about it happening again in the future.
I can understand the stress that you must be experiencing, so I’m not trying to be mean or whatever, but you seriously need a DR (disaster recovery) plan in place.
I host important services on a dedicated server. Zero HA. But, it backups everything important often, and restoring to a new server is fully automated with a bash script that does everything.
And these are fairly complex services with lots or moving parts etc.
Simply doing the same thing for a website, if it dosen’t include lots of moving parts, should be very simple.
You should trust no one, if you’re the webmaster, it’s on you. Hosts can fail you but only a bad DR can explain your site being down for an entire day.
HostHatch might have failed you in terms of communicating, but you failed your users anyway.
Just had an email from HostHatch that they rebooted my VPS in Stockholm.
I'm guessing it's related to the issue reported by OP, so hopefully they've implemented a fix now
It WILL happen again. It is expected. That's why companies like Amazon make a fortune replicating websites in different geographic areas around the world.
You're not running a 100% uptime solution. You balance the cost vs inconveniences. A company that loses $10k/hour every hour their website is down pays for a more robust solution than a blog.
They have sent an email with detailed explanation what happened.
My VPS was unreachable for couple of hours. But it was running fine.
it does that ? I wonder how , or even if possible , to identify which nodes currently or previously is ....