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I've had good experiences with Hosthatch, but victim blaming isn't warranted anyway.
I mean, sure, people should have their own backups. But a discount just means a downgrade in after-sales support, not a downgrade in the “quality” of the product itself.
Let's get back to the discussion itself and expect the vendor to fix the problem as soon as possible.
This has nothing to do with returning work orders.
Although, I think Hosthatch should publicize an UPtime page so that there is no need to waste time responding to work orders and so that customers can quickly see the status and progress of the solution.
We’ve been short-staffed in the last week, on top of which I have been on sick leave in the last few days, so some of the issues that should have been resolved fairly quickly have been delayed. One of the nodes in Singapore started acting up due to a libvirt bug, but most of the VMs on it were online, so it took us longer than usual to get to it.
Any pending issues should be resolved by the next couple of days. This is not the general service we aim to provide, and I am truly sorry for the inconvenience.
We have systems in place to make sure one person being away does not cause any issues to the day to day operations, but multiple people being away at the same time is an extremely rare occurrence, and we will review our own internal policies to make sure how we can prevent this from happening again.
Did you read what you replied to? Unless a company advertises a response time guarantee or you're paying a Service Level Agreement (SLA) with response time guarantee, you don't have any expectation of a response in a specific time frame. Otherwise, it's known as "best effort".
SLA agreements are how companies know how much minimum staff is needed and pay for the appropriate staff levels.
The company's I have worked for do not have any mission critical services you can't pickup a phone and reach support (during operation hours for the service).
This is where redundancy and backup plans earn your salary.
This is why I chose not to respond to those comments. I simply don't understand the logic behind victim blaming.
A downtime of 1-2 hours is bad. Eight hours is even worse. But after 48 hours of downtime, the customers are to blame?
My server is offline today,It's been almost 12 hours, I submitted a ticket and still haven't received a response in 9 hours.
I am also using Hosthatch servers, including those in Hong Kong, the United States, Japan, and the United Kingdom. These servers are very stable and have been running without shutdown for 9 months.
Is your server in Sweden?
Seems like there's some issues with some SE node and one of my servers there
yes,sweden
I also think the server is good when it has no problems. I also have another Swedish server that has been used for 3 years without any problems.
Once a server failure occurs and you don’t get a reply for more than ten hours, you will also feel anxious.
I saw on their website info that they provide 7x24 support
What's the name of this status page? Self-hosted?
That’s the hosthatch dashboard sir
From their latest offer
https://lowendtalk.com/discussion/197514/some-deals-for-compute-and-raid10-storage/p1
So by their own admission some of their offers are ultra low spec/price deadpool deals🙄🤔
This argument does not and should not work in 2024 because 5 years on they are common and shouldn't fall under ultra low spec/price deadpool deals. $4 a month for 1TB storage does not come under that category in 2024.
Has anyone lost one of the these ultra low spec/price deadpool deals because Hosthatch failed to send the renewal email?
That's for premium customer. You are NOT a premium customer. You are not entitled to the 24x7 support
seems so , I got 2 servers in SE , 1 is good all the time , since yesterday night , the second one is constantly getting shutdown , after I manually start up , it shuts down in few minutes , and today it doesn't even start up anymore
So today I got the test:
my monitoring showed me that one of my hh vps went down. I did not open a ticket but a few minutes later I got an email from hh telling me that the host node went down and had to be rebooted. This is how a small outage should be handled. VPS is running again and I got informed well without opening a ticket.
E.g. in comparison to another vps provider (let's call them op oc hpi vps) where I have to open a ticket to inform them that a host node is down as they don't seem to monitor the hostsystems of their high performance cloud....
My VPS dont run after I reboot it. Please help me. My ticket: #323720
My (compute) VPS in Stockholm was also down on November 8/9 and again on November 16th. I observed the same behavior; it's status was 'Unknown' in the control panel. I was able to boot it twice successfully but then it died until HH rebooted the entire node. They did sent out an email afterwards.
Kernel Panic : Not Syncing : VFS : Unable To Mount Root FS> @mmht said:
still down.
Kernel Panic : Not Syncing : VFS : Unable To Mount Root FS on unknow block: that is my error.
No issue for me (it wasn't purchased on sale). I am a trader and use it as a desktop (via RDP) and this is the best service and bang for the buck I have experienced in this space.
I just noticed that I have the same problem on my storage VPS in Sweden.
The VPS seems to crash (without rebooting)
Status: unknown in panel
It's possible to reboot in the panel. But it happens again. It seems to happen quickly if I write to the storage disk.
Is anyone in contact with support about this?
Same problem as you - storage VPS in Sweden that crashes when writing to the storage disk. I have opened a ticket regarding this - awaiting feedback from them.
Okay, thanks for letting me know I'm not the only one affected.
Let me know when you have any news
Tried to write to disk and it crashed too.
Thanks! Back up your data
@hosthatch if you're passing by
My storage server in Stockholm also seems to have had problems around the same times as you guys too. I'm also raising a ticket but also mentioned that it's not urgent for me as it's just another borg backup target, so just annoying not critical as I have at least 4 backups of every server.
But for anyone else interested, in the most recent case, the logs stopped 26 November 07:13:32 UTC until I rebooted this morning. In the previous case, the logs stopped at 3 November 07:03:06 UTC and I rebooted on 7 November.
Any update?
Just the usual - 'Thanks we'll look at it and get back to you' message.
I can now download without my server crashing - not sure how long it will last though
Yes, just checked now and it did not crash.
I need to transfer 1.5Tib to mine, failed yesterday. Just started again the transfer.
I'll let you know.