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retslav not answering support tickets? - Page 2
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retslav not answering support tickets?

2

Comments

  • xvpsxvps Member

    @ralfonat said:
    I still do not have my promised IPv6 addresses though.

    File a complaint to @yoursunny. He will hang them in public put them on the naughty list.

  • @MrRetslav seemingly hates a lot of people.

  • MrRetslavMrRetslav Member, Host Rep

    https://retslav.net should be online again, if you experience any issues with your VPS please create a Live chat there, and we will help you ASAP.

    Have a great weekend.

  • beanman109beanman109 Member, Megathread Squad

    @MrRetslav said:
    https://retslav.net should be online again, if you experience any issues with your VPS please create a Live chat there, and we will help you ASAP.

    Have a great weekend.

    Where do I sign in to the client area to view my VPS details? Can't access my BF service

  • @MrRetslav said:
    https://retslav.net should be online again, if you experience any issues with your VPS please create a Live chat there, and we will help you ASAP.

    Have a great weekend.

    The billing panel has been returning 500 for more than 12 hours.

  • emaiIemaiI Member

    can anybody with an account there check if their account still exists?

  • elixirelixir Member

    @emaiI said:
    can anybody with an account there check if their account still exists?

    I'm unable to login to billing panel, https://billing.retslav.nl/forgot-password says "We can't find a user with that email address."

    Login to https://vps.retslav.nl/ is still working.

    @MrRetslav - any explanation or ETA for resolution?

  • emaiIemaiI Member

    @elixir said:

    @emaiI said:
    can anybody with an account there check if their account still exists?

    I'm unable to login to billing panel, https://billing.retslav.nl/forgot-password says "We can't find a user with that email address."

    Login to https://vps.retslav.nl/ is still working.

    @MrRetslav - any explanation or ETA for resolution?

    I have the same but I received an email from the vps panel about a new vps... turns out I am now sharing my account with another person, with my personal data and email on that account. Now they changed the email and password so I can't login.

  • MrRetslavMrRetslav Member, Host Rep
    edited June 2024

    @emaiI said:

    @elixir said:

    @emaiI said:
    can anybody with an account there check if their account still exists?

    I'm unable to login to billing panel, https://billing.retslav.nl/forgot-password says "We can't find a user with that email address."

    Login to https://vps.retslav.nl/ is still working.

    @MrRetslav - any explanation or ETA for resolution?

    I have the same but I received an email from the vps panel about a new vps... turns out I am now sharing my account with another person, with my personal data and email on that account. Now they changed the email and password so I can't login.

    Could you create a live chat about this? We didnt know this is happening. You can create a chat at https://retslav.net

  • MrRetslavMrRetslav Member, Host Rep

    @elixir said:

    @emaiI said:
    can anybody with an account there check if their account still exists?

    I'm unable to login to billing panel, https://billing.retslav.nl/forgot-password says "We can't find a user with that email address."

    Login to https://vps.retslav.nl/ is still working.

    @MrRetslav - any explanation or ETA for resolution?

    Most data of our billing panel is corrupted, we are manually resolving the data. This may take a while.

    Thanked by 1elixir
  • plumbergplumberg Veteran, Megathread Squad

    @MrRetslav said:

    @elixir said:

    @emaiI said:
    can anybody with an account there check if their account still exists?

    I'm unable to login to billing panel, https://billing.retslav.nl/forgot-password says "We can't find a user with that email address."

    Login to https://vps.retslav.nl/ is still working.

    @MrRetslav - any explanation or ETA for resolution?

    Most data of our billing panel is corrupted, we are manually resolving the data. This may take a while.

    Are your systems compromised?

  • emaiIemaiI Member

    @MrRetslav said:

    @emaiI said:

    @elixir said:

    @emaiI said:
    can anybody with an account there check if their account still exists?

    I'm unable to login to billing panel, https://billing.retslav.nl/forgot-password says "We can't find a user with that email address."

    Login to https://vps.retslav.nl/ is still working.

    @MrRetslav - any explanation or ETA for resolution?

    I have the same but I received an email from the vps panel about a new vps... turns out I am now sharing my account with another person, with my personal data and email on that account. Now they changed the email and password so I can't login.

    Could you create a live chat about this? We didnt know this is happening. You can create a chat at https://retslav.net

  • retslav.net now returns 502 bad gateway error. 503 for https://billing.retslav.net/

  • ralfonatralfonat Member
    edited June 2024

    are the servers kaput again? can't connect to ssh, reboot stalls on loading ramdisk...

  • I've personally given up on retslav, way too much downtime, lack of timely communication, accounts lost...

    Thanked by 1notdennis
  • rm_rm_ IPv6 Advocate, Veteran
    edited July 2024

    Anything going on with the network? I have my VPN cutting out for a few minutes all day, and if I try to login via SSH port at the same time, it's "Connection refused". After connecting some time later, "uptime" shows the VPS was not down or rebooted. Someone is messing with the firewall or NAT setup?

  • Will there ever be any fixes? My VPS has been unusable for the past month. I keep having to reinstall debian (takes about 3.5 days, used to take 2 hrs) and lose my data cause it’ll randomly stop booting unless i reinstall (wasn’t an issue before). When it does work, stuff downloads at 0.364 Mbps and takes about half a day to install a few libraries. I can’t even login to the billing panel to cancel my renewal and support is non existent. @MrRetslav

    Thanked by 1MrRetslav
  • MrRetslavMrRetslav Member, Host Rep
    edited July 2024

    @HippoHop said:
    Will there ever be any fixes? My VPS has been unusable for the past month. I keep having to reinstall debian (takes about 3.5 days, used to take 2 hrs) and lose my data cause it’ll randomly stop booting unless i reinstall (wasn’t an issue before). When it does work, stuff downloads at 0.364 Mbps and takes about half a day to install a few libraries. I can’t even login to the billing panel to cancel my renewal and support is non existent. @MrRetslav

    Hello, please PM your old billing account email.
    It should have been created automatically 4 days ago, try resetting your password.
    We are still working on a few issues with adding products to accounts, so it may show up as having no services.

  • rm_rm_ IPv6 Advocate, Veteran
    edited July 2024

    @rm_ said: Anything going on with the network?

    So, since about 5 days ago there are frequent periods of a few minutes at a time, when the VPS has no network. SSH connection would be "Connection refused", none of the forwarded ports will work, and if you were on SSH when that started, you'd be dropped with a connection reset.

    It's almost like there was some issue with NAT or firewall, and to fix it someone decided, no problem, we'll just restart it from time to time -- and never mind that every restart takes several minutes, during which it's inoperable.

    Thanked by 1ralfonat
  • all of this is quite the disaster, i keep thinking someone pinch me...

  • @MrRetslav said:
    try resetting your password.

    IF I could, I would.

  • 503 Service Unavailable

    No server is available to handle this request.

  • xvpsxvps Member

    @MrRetslav, you should rebrand to offline.it.com. The domain is free.

    Thanked by 1notdennis
  • MrRetslavMrRetslav Member, Host Rep

    We are currently moving offline servers to a faster disk, you may encounter disruption during transfer.

  • no excuses anymore mate

  • That status page is hilarious, what a joke.

  • Brought a vps, vps down, check website, website down, saw here that it is up again, went and check my vps, expired.

  • lirrrlirrr Member

    MrDown

    Thanked by 1totally_not_banned
  • yoyekyoyek Member

    I honestly do not understand how anyone still wants to have anything in common with these blokes...

  • @yoyek said:
    I honestly do not understand how anyone still wants to have anything in common with these blokes...

    Yeah, it kind of seems like problems are pretty much an official part of the package.

    Thanked by 1yoyek
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