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retslav not answering support tickets?
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retslav not answering support tickets?

ralfonatralfonat Member

Hi good morning,

retslav VPS console, billing, tickets, and also the VPSs have been down for 11,5 hours.

Also after waiting for 6 months for my promised IPv6, asking every 2 months, the ticket was closed and I get no replies to my support tickets AT ALL.

Whats going on with this provider?

Thanked by 1rm_
«1

Comments

  • He obviously hates you.

  • _MS__MS_ Member

    Thanked by 1totally_not_banned
  • ralfonatralfonat Member

    heh, wouldn't know how I've earned that.

  • rm_rm_ IPv6 Advocate, Veteran

    Also waiting for my VPS to return. This is the first such long downtime in 6 months. But hey, maybe it is to fix IPv6? :smile:

    Thanked by 1ralfonat
  • JamphJamph Member
    edited June 3

    @MrRetslav was last online 31st May, I guess if in doubt chargeback is an option

  • DPDP Administrator, The Domain Guy

    Might as well tag @MrRetslav.

  • LeviLevi Member

    Chargeback and continue on. No respect towards customers should match equal disrespect towards provider.

  • MrRetslavMrRetslav Member, Host Rep

    Check our status page please, we sent out an emal but was blocked by a lot of email providers. We are addressing the SSD problems.

    Thank you for being patient, we expect to be back in 1 day.

  • cybertechcybertech Member

    free upgrade to RAID10?

  • ralfonatralfonat Member

    5 days later, everything still down. No communication whatsoever... What is going on?

    Thanked by 1ask_seek_knock
  • edited June 8

    @ralfonat said:
    5 days later, everything still down. No communication whatsoever... What is going on?

    He no longer hates you but rather is absolutely furious.

  • FatGrizzlyFatGrizzly Member, Host Rep
    edited June 8

    [2:03 PM]fg: a bit offtopic
    [2:04 PM]fg: @MrRetslav any updates on AMS01?
    [2:04 PM]fg: https://status.retslav.net/maintenance/379460
    [2:04 PM]fg: no updates at all for almost 4 days
    [2:05 PM]MrRetslav: We are almost done uploading, waiting for the last TB to transfer

  • MrRetslavMrRetslav Member, Host Rep

    Hello,

    We have been working hard to manage everything simultaneously and understand the stress this has caused.
    We are already planning to replace the SSDs within the next 2-3 months.
    We anticipate a much shorter downtime during this planned maintenance, with an estimated maximum duration of 3 hours.

    Check our latest update: https://status.retslav.net/incident/381376

    We sincerely apologize for the current delays and appreciate your understanding and patience.

    Thank you,

    Milan Valster, CEO

  • MrRetslavMrRetslav Member, Host Rep

    Some servers can be started already!

    https://status.retslav.net/incident/381376

    Thanked by 1rm_
  • ralfonatralfonat Member

    servers can be "booted" on the console, but hang on "init ramdisk". whats the status?

  • MrRetslavMrRetslav Member, Host Rep

    @ralfonat said:
    servers can be "booted" on the console, but hang on "init ramdisk". whats the status?

    Hello, please PM me the Server ID, and we will take a look at it ASAP.

  • ralfonatralfonat Member
    edited June 9

    All servers are now ready to be restarted. If you encounter any malfunctions, please contact us immediately at [email protected] with your Server ID so we can promptly re-upload the server disk.

    Please note that NAT VPSs may experience networking outages as we are currently addressing issues with port assignments.

    Cannot send Emails to you:

    [email protected]:
        SMTP error from remote server for RCPT TO command, host: eforward3.registrar-servers.com (162.255.118.51) reason: 554 5.7.1 <[email protected]>: Relay access denied
    
  • rm_rm_ IPv6 Advocate, Veteran
    edited June 9

    @ralfonat said: Cannot send Emails to you

    Try @retslav.nl

  • MrRetslavMrRetslav Member, Host Rep

    @ralfonat said:

    All servers are now ready to be restarted. If you encounter any malfunctions, please contact us immediately at [email protected] with your Server ID so we can promptly re-upload the server disk.

    Please note that NAT VPSs may experience networking outages as we are currently addressing issues with port assignments.

    Cannot send Emails to you:

    [email protected]:
        SMTP error from remote server for RCPT TO command, host: eforward3.registrar-servers.com (162.255.118.51) reason: 554 5.7.1 <[email protected]>: Relay access denied
    

    Weird, our mail server is online with no issues

  • rm_rm_ IPv6 Advocate, Veteran
    edited June 12

    "We will keep you updated on the process every 6 hours."
    11 hours later, no update. Don't give any schedule if you're not going to follow it anyway?

    My VPS no longer marked as maintenance, but cannot be started either.
    Wanted to ask in a ticket, but the entire ticket panel is down.

    Maybe just refund the clients and close down?

  • MrRetslavMrRetslav Member, Host Rep

    @rm_ said:
    "We will keep you updated on the process every 6 hours."
    11 hours later, no update. Don't give any schedule if you're not going to follow it anyway?

    My VPS no longer marked as maintenance, but cannot be started either.
    Wanted to ask in a ticket, but the entire ticket panel is down.

    Maybe just refund the clients and close down?

    Hello,

    We apologize for the delayed response.
    We have made significant progress: 50% of all servers are now operational.
    During the night, we experienced issues with our ISP that disrupted the server uploads, but we have since resolved the networking problems on the node.

    If you encounter any issues, please let us know as soon as possible.

    Thank you.

  • ralfonatralfonat Member

    well well, so we are on day 11 and I still cannot access my servers. I can now boot them and VNC them, but ssh is down and I cannot login to the root console since password reset doesn't work (no emails sent).

    Probably still the same issue as 6 months ago (missing reverse dns)?:

    host mx01.emig.gmx.net[212.(removed for privacy)] refused to talk to
    me: 554-gmx.net (mxgmx108) Nemesis ESMTP Service not available 554-No SMTP
    service 554-Bad DNS PTR resource record. 554 For explanation visit
    https://postmaster.gmx.net/de/case?c=r0601&i=ip&v=207.180.252.184&r=1MqHmN-1rX5t53yOB-00azxU

  • xvpsxvps Member

    @ralfonat said:
    well well, so we are on day 11 and I still cannot access my servers. I can now boot them and VNC them, but ssh is down and I cannot login to the root console since password reset doesn't work (no emails sent).

    Probably still the same issue as 6 months ago (missing reverse dns)?:

    host mx01.emig.gmx.net[212.(removed for privacy)] refused to talk to
    me: 554-gmx.net (mxgmx108) Nemesis ESMTP Service not available 554-No SMTP
    service 554-Bad DNS PTR resource record. 554 For explanation visit
    https://postmaster.gmx.net/de/case?c=r0601&i=ip&v=207.180.252.184&r=1MqHmN-1rX5t53yOB-00azxU

    It's a little funny that you have removed the IP address for privacy when everyone can lookup the hostname. + You have posted the other mailserver IP address in the url.

  • ralfonatralfonat Member

    @xvps said:
    It's a little funny that you have removed the IP address for privacy when everyone can lookup the hostname. + You have posted the other mailserver IP address in the url.

    that's the output posted by MrRetslav.

  • rm_rm_ IPv6 Advocate, Veteran

    Mine is up and operational now, and disk performance is much better than in the previous recover attempt. Thank you!

    Also the server now gets IPv6, but the outgoing route is not working.

     Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
     1. 2a0b:64c0:6::1                    0.0%     2    0.7   0.6   0.5   0.7   0.1
     2. ???
    
  • rm_rm_ IPv6 Advocate, Veteran
    edited June 13

    @ralfonat said: but ssh is down

    Try changing some forwarded ports in your network settings in the panel to something else, click Apply, and then change back and Apply again. My ssh didn't work initially too, I fiddled with that, and then it worked. Not sure if that was the workaround that helped, or I just needed to wait a bit.

    Thanked by 2elixir kjinxs
  • ralfonatralfonat Member

    @rm_ said:
    Try changing some forwarded ports in your network settings in the panel to something else, click Apply, and then change back and Apply again. My ssh didn't work initially too, I fiddled with that, and then it worked. Not sure if that was the workaround that helped, or I just needed to wait a bit.

    that worked for me as well. thank you!

  • ralfonatralfonat Member

    I still do not have my promised IPv6 addresses though.

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