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Be careful with hetzner, you have to pay now on servers even if you don't make it through the month
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Proper vendors reserve resources for you no matter what status the VM is in which will cost you money whether you use it or not
I don't think I know any vendor that'd take the IP from you if you power off the VM - What happens if they rent that IP out and you start the VM again?
For legal reasons: the following text does not provide legal advice.
I'm German myself and don't actually know the legal situation that well. Basically, you have a 14-day right to cancel distance contracts without reason, which is definitely part of the law § 355 BGB, § 312c BGB.
My guess is that by canceling within 14 days, you automatically exercise your right to cancel. This should still be possible, but through a different method, not via the cancel button anymore. Until now, it was just a nice gesture from Hetzner to automatically exercise the right to cancel. But yes, it was heavily exploited, and the consequence is now hourly billing - rightly so
Perhaps a German provider can clarify this ^
I'm not a provider but it's not the first time this is being discussed. In the end it comes down to fine print and the fact that "services are being provided before end of cool down period" in which cases it's legally possible to void "Widerrufsrecht". Given Hetzner isn't really providing any per month service anymore it's even not just "starting to provide service before end of cool down period" but rather having fully provided X (hour-) units of service. There's a couple pitfalls associated with getting this legally correct but i guess Hetzner has the money to hire a sufficiently competent lawyer to figure it out for them
I think this is correct.
Normally in consumer law when seller is online/distant you do have the right to cancel a service or product because you cannot see product before you buy eg if buy sneakers and when you receive they are too small or look different to picture. And in this case the seller ask you to return the product in unworn conditions and you get refund.
BUT, when it is a digital service eg cell phone/internet/vps contract then you normally NOT have this right IF you started to USE the service UNLESS it is clearly stated in the contract. In many such contract it will say words like "you can cancel within 14 days as long as you do not start to used the service" or it will say "you do not have the right to cancel once we start providing the service". I know it works like this with my internet/cell phone contract.
No, at least under German law you have this by default no matter what but under those circumstance it's possible for the consumer to waive this right as long as the correct procedure for doing so is followed.
In my country its always - "you can cancel within XX days as long as you do not start to used the service" or it will say "you do not have the right to cancel once we start providing the service". You only have right to cancel if service has not started OR they say in contract that you cancel even after service starts.
Article 14 of DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL seems to be pretty clear that you can withdraw even after you have requested for service to be provided, you just have to pay for that part that you have used:
That doesn't work anymore, it will be charged
Microsoft Azure, Amazon AWS and Google GCP, if you use their dynamic IP instead of static IP (static IP charge extra)
And that's fair. You are SUPPOSED to pay when you use a service, unless there's a reason that you are not able to utilize the service and with no fault of your own.
Can you ask for your full money back if you used any of your utility service (mobile, Internet, power, water) for some days?
that's why I published this because many don't know this news
you use it, you pay for it. there is nothing strange...
I've been a paying customer for 6 months in Hetzner and the new change of having to pay usage per hour discounted my billing by 10 dollars. I really love it! Honestly, if you're going to complain about the new terms and conditions, think about why other big companies like AWS don't allow 14-day refund cancelation for their VPSes.
Should the topic be - Provider be careful with OP.
Actually that's quite true. I haven't really looked into it yet but my Hetzner bills seem to have shrunk too. In my opinion the old model was more simple but if a little more complexity means i get to pay less i'm not going to complain (to loudly)
it's been announced since february https://docs.hetzner.com/general/others/new-billing-model/
I'm sure there's a let thread discussing this.
Yeah, to be honest it would actually have been pretty hard to ignore. I'm not really reading Hetzner's emails carefully at all and even i knew it was coming way in advance. Maybe OP's accounts get closed too often to actually get Hetzner's info mails at all?
We have similar legislature in Finland too.
Guess what the exception to that is?
Digital Services
Yea, us providing 14day refund on shared services is not because lawfully we are obliged to -- but because we wanted to.
We don't offer refunds for dedicated servers for similar reasons as OP.
Hell, even today i had to deal with some Indian who demanded prorata refund they had paid upfront long term for, because he didn't want it anymore. That's not how commitment works. That's not how any of this works.
It gets funny when people demand refunds for 0.09€ (SB Trial 30day) after the fact, or their 50€ a year deal on month 2 for prorata refund / full refund.
Hell, one thing we've been dealing with is a actually a German scammer -- Bought a MD dedi from us, we made oopsie during a influx of orders and didn't have it in stock, we delivered another. For some super bizarre reason i don't know, he got not only given refund as goodwill + refund to credit (DOUBLE REFUND!) PLUS ANOTHER SERVER, no idea how that happened. Then he uses the server for like 3-4 months, renewal had come in -- and he opens a dispute for that.
Now keeps spamming helpdesk with all kinds of threats and demanding service he paid negative amount for, lying etc. Saying we had never refunded him, and we also got the dispute money etc.
Clever little scammer that, got months of free service and now trying to social engineer himself months more.
Moral of the story is, never even given any goodwill to any user. It's either by regulations refund, or none at all. You give good will, they come asking for more. And no, it doesn't matter if it's only 1 out of 100 who does this shit (it's more), even that 1 is too much.
No shit. You've been scamming them by abusing their policy, so they made changes to protect themselves from your scamming.
The question is that publishing something means receiving an insult??? in this forum??? I am simply announcing something and you respond with an insult, you insult a person without knowing
If what you publish is something controversial, what do you think?
Well, I'm "simply announcing" your Hetzner scamming days are done.
The only insult around here is you insulting the community's intelligence with your scamming. It brings shame to the family.
It shows that you were not educated well when you were born and from what I see you have no respect for anyone, you have no right to insult me for publishing something that other people do not know, you do not know me if you insult someone like this person you don't know, I imagine how you treat a person in real life
When you are going to tell or insult someone, look at that person's history on lowendtalk.com. You are not intelligent because the first thing you read and the first thing you do is insult.
Quote the moment when I insulted the community for announcing something is insulting, what intelligence
what intelligence🤡🤡🤡🤡🤡🤡🤡🤡 from another world
Yes
Too intelligent intelligence of the other higher level
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