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Avoro.eu cancellation policy
Just to be sure, from my understanding I have a 2 week period for sending a cancellation notice by email before the end of the term. Am I reading this right?
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Hi,
its prepaid (expect Business dedicated Server)
Yes thats correct and if you dont send a cancellation inside 2 weak you are then forced to pay for other month even if you dont need it. So this is very tricky , and be careful with these kind of hosters. Id say avoid them
Thats wrong, see our message.
if you can read and understand and are also legally competent, then you should be able to cope with the (german) rules of @Avoro @PHP_Friends
if you are not legally competent, you should generally not do business with anyone.
I asked them an refund in 24 hours after I got an VPS and they told me they don't do that because it's an "prepaid" service.
Avoro/PHPfriends Toxic peoples, avoid them at any cost.
Right....................................
Says someone who has barely joined the forum
@byteangel could you maybe provide more details, why are they toxic?
Regarding Avoro, I have two VPS with them (since November 2023) and I am happy. Never needed to contact them for support as things always worked for me.
Also, from their AGB, „Die Laufzeit von Prepaid-Diensten richtet sich nach der vorausbezahlten Laufzeit. Eine vorzeitige Kündigung ist hierfür nicht vorgesehen.” which means that you use what you paid for and cannot cancel before.
well for others to know, Avoro block their competitor ASNs or anyone they don't like. Obviously nothing in their contract about that, so for us as their customer we ended up troubleshooting all sort of issues between them(Avoro) and our other nodes which happened to be hosted by their competitor. When we asked for refund for this unwritten policy, guess what happened ! wasted time, money and angry customers.
They can probably guess who am I by looking in their support tickets.
The competitors that are blocked would be...? Customer since 2019 and still very satisfied.
Then tell me your customer number before you write something here that isn't true
they rejected our claim during that time (denying the fact they are dropping other ASNs even though we provided enough proof). Essentially if you go with them, you can't have comms with their competitors and that made it useless for our syncing apps.
I assume too many people complained to you about this and you can't easily find me in your tickets ?!
No, but I can't remember every one of the 50,000 tickets either.
Noob
I have been their customer from last 6 months. No complaints, really helpful and top notch network + service.
Sorry
https://lowendtalk.com/discussion/comment/3932246/#Comment_3932246
For what it’s worth, my VPS with Avoro was superb. Really good performance
@byteangel , since you decided to post negative things, please send your customer number or relevant ticket number to @PHP_Friends so that they can verify your complaints, otherwise it's hard to take you seriously
I'm curious to know which ASN's Avoro supposedly blocks. Perhaps existing Avoro customers can test as well.
I will gladly give you a free server to test
avoro is one of the "no-brainer" hosts, in a good way.
Want the server? Order it and pay.
Don't want it anymore? Let it expire, done.
Just for context, I don't have any server with Avoro, just looking for an understanding related to the cancelation policy, nothing more!
I've had servers with Netcup and they too have strict policies about the contract agreement, so this is not something new form me 😏
As I said, Avoro is prepaid (except Business dedicated Servers -> https://avoro.eu/de/business-dedicated/)
Can you answer my question please ?
If i order a yearly contract with you , should i contact you after 12 months to continue the contract or not ? Are You willing to force me to pay for another year if i dont notice you ?
No, if you pay for 12 months and don't extend it, then it simply expires.
@ght You seem to be confusing avoro.eu and php-friends.de.
Php-friends.de has special clients and super contracts. There is a party every night. Special invitations and much more.
Avoro.de is like a disposable wet wipe. There is no contract. There is no party.
Well can you explain to me what does those emails sound to you , because you are lying.
You forced me to pay for another year just because i didnt contacted you to renew the server. The server was Billed Yearly
I don't see how your screenshots prove @PHP_Friends is lying?