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ICANN's Contractual Compliance Complaint Form or URDP if a trademark is involved. ICANN contact the registrar for more information, including a justification for why they haven't honored the client's requests. In this case, it would be whoever VM are reselling.
I don't know how long it takes in all scenarios as can only go on experience. Two weeks and three days to resolve in regards to a CentralNIC reseller who locked account and wouldn't let me transfer out (was stuck in a loop of use your online account but unable to login). Account was locked after they refused to accept ID scans they'd requested.
Your ICANN complaint got your CentralNIC domain issue resolved?
That is not what I said. I said they resolved an issue with a CentralNIC reseller (avoiding naming the registrar).
buyer aware