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Payment is like a contract, from date A to date B. If you don't pay, provider has no right to keep your data outside contract (for your privacy); therefore data is deleted immediately outside contract terms. This is why providers send multiple notifications in advance for payment. Some even offer automated payments if you wish to give them your bank card; others try to offer automated Paypal subscriptions or agreements.
Things are quite simple: no money = no honey; because money were created to help one another in trade and let humanity grow until a point of evolution when money is no longer needed.
Zero-day termination is quite harsh, tbh. People may having difficulties like the OP.
I have seen providers say don't open a ticket for cancellations, if you don't want to renew your service, simply don't pay the invoice.
You still haven't answered if you opened a ticket before this happened, telling the host you were having issues with your bank, asking for a few extra days..
1st invoice overdue, suspend and straight up delete?
Damn, that's pretty hardcore.
I've heard and experienced service suspension on 1st invoice overdue, but never suspend + delete.
Stay strong and get the restoration process underway.
How difficult is restoring from a backup?
What is this "backup" you speak of? Does it exist in the same fabled regions as the mysterious "dev system"?
i solidarity with op, if buyshared were that way, would be so screwed, so much delayed payments
its same of disaster recovery by OVH
This is actually true, but not widely known.
If the provider does not receive payment before it's due, this could be considered a cancellation of contract. Without contract, the provider is not allowed to store your data.
There are some gray areas and different interpretations of this and of course, local legislation may differ, but I know companies that have gotten in trouble for keeping customers data on hold while payment was overdue.
And as always when threads like this is started, I just have to ask: if the data is important, why do you not have backup? And if the server is vital, why do you not pay the bills?
It must be a generational thing, I just don't get it...
I also wondered the same thing, the only explanation I can come up with is: entitled. The young generations we live in are entitled because they are developed with rights and positivism and selfish identification without deep compromise in understanding. This is why they tend to lose millions.
provider don't owe you shit op
Why so harsh on the OP? He said clearly it's his fault and he was just asking for others opinions on the situation.
Sorry OP. Hope you find a solution from the provider, If not consider it a lesson.
It helped me understand these things also happen with low-end providers. Thanks for sharing.
I advise you to restore the data from your backups, we no longer have it.
Regarding the whole situation, we were not informed that the client was having difficulties with paying their invoices. If the invoice is not paid, we assume the client is not interested in continuing to use the service unless they tell us otherwise.
This is there for us to point to the clients who ask to move the invoice due date every month. If you are a long-standing client this can be done free of charge but you NEED to raise a ticket for that. Otherwise, there is no way for us to know you intend to keep the service.
All-in-all, I regret that this happened to you but there is nothing we can do to help you to restore your data, please use your backups to get it back.
I believe the problem is that you didn't contact them immediately once you realised you can't complete the payment .
We usually suspend the service for 10 days once their pass the service gets terminated automatically. if a client reach to us mentioning an issue with the payment we had cases that we maintained the services online for about a month ... So yes it really depends on your providers and ToS you agreed too, backups are also destroyed on termination
If it's a hassle for you to do it, it's also a hassle for other people to do it for you. Lesson of the day: always pick a service with enough network pipe to get your data in and out quickly.
A human deletion within minutes of overdue is a bit hardcore, but understandable if the service is very cheap. Plus the highly automated ones also do it immediately upon credit exhaustion I think. So it's nothing criminal.
And others opinion seems to be that op is an entitled snowflake.
If he doesn't like the opinion, he shouldn't have asked for it.