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Provider deleted my VM on the invoice due date
nigga44life
Member
Hi,
I have a situation here with wishosting, were the provider deleted my VM immeidatly after the invoice due date. I missed payment by one day due to payment issue with my bank.
And as all providers they suspend the service and after some day they close the service. But this is not what happened here, as they suspend the service, closed, and deleted my VM with all data at the same time immediately by start of next day. I know it is my fault to miss the payment, but also they shouldn't delete the data immediatly without time for suspension, if they care for the client's data.
Please let me know your opinion in this situation. and what should I do to get my data.
Comments
You can't get the data back if they deleted the VM, you should make backups.
do you care about your data?
Nigga4Life G, but yes your too late so own fault, a lot of providers do this, if you choose a more professional hosting partner this would not happen since they have enough money and don't care about 5 bucks.
How exactly are we going to help you get your data? Build you time machine?
It's gone, time to move on
The questions is not about backups or data here, it is about the steps to terminate the service of your clients if they miss payment on the due date
They should retain data for at least three days, but I don't blame them as you should always clear any dues three to four days early if data is important to you.
If you had issues paying, why didn't you contact them about it?
Have you tried contacting your provider and asking if they have a backup?
They didnt even keep for minutes. I had issue with my bank and was trying to settle this while they deleted the VM immediately.
I did and they said No
nvm, please answer this though:
You could have paid a few days earlier instead of waiting until the last day...
https://imgur.com/1u6iBjX
Technically, you didn't ask any question(s).
And: Please let me know your opinion in this situation. and what should I do to get my data.
You did say what you should do to get your data back. Opinions aren't going to help, unfortunately, every host may have a different policy for non-payment.
@exception0x876
Read the TOS before buying, if there is no wording about "We wait X days to delete" assume it's instant. If in doubt ask support before buying.
If having problems with paying message support before due date.
Some people run it this way, some run it other and give you some time. Don't assume things - ask, read.
Restore from backup because for sure you
I think you should have contacted them BEFORE the due date.
Do they mention that due date is the service termination date somewhere at their website? It may be Terms of Service/Terms and Conditions page for example.
Situation could be handled better by both sides, but it is not something common in lowend environment.
https://www.wishosting.com/plugin/support_manager/knowledgebase/view/11/terms-of-service/
I assumed I will be able to pay next day, which is my fault. But now I have a big issue because they deleted the VM. Even If I have full backups, this will take days to setup the VM again. It is a sad day in my life. I have been with them for years now, and it is the first time I miss an invoice. But it seems once and for all
Isn't it too much for late payment?
Even though, I can pay the 15$ if they restore it. @exception0x876
>
We all know that TOS is there to cover ass
Plus do you really think 15$ is "too much" for admin manual work to change dates, make sure servers don't get suspended and 'gamble' that user actually gonna pay rather than run away?
I am thinking of automated solutions not requiring staff intervention. Because, if billing is performed manually actually, what is a point of a paid billing? Just for a fancy UI?
Have you ever seen automated solution for people moving theirs open invoices up to 14 days into future? Where, how?
This feature is called overdraft. There are different implementations but you are right it is not widespread one.
You have been with them for years so they are probably not bad.
Just use the backup and move on, it's not something to really blame the provider unless provider deleted your VM before the due date or even after you requested them to wait for a day or two and they still deleted it
I'm not supporting that services should be deleted without waiting for X Days, but still for low end market, you can't be sure anything can happen.
Always ask and keep backups.
It differs, most providers give you a few days, some instant suspend, some instant suspend and then shortly after delete it.
If you have something important, backups and pay on time or pay months/weeks ahead.
Monday is international delete VM day, didn't you know that OP?