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If you provided me, as a provider (which I'm not in the sense of LET), with as little detail as you have provided in this post, I'd be ignoring you too and wishing you well as someone else's problem.
Only you personally take care of your data hosted on their VPS.
I hope your translater converts this correctly.
They are not responsible for data. They are responsible for the machine being online - that is the hardware and network. Always make backups of critical data.
Ticket ID: #977021
You guys have blocked my account, I just want my data back, I've been making it for months and I've gotten nothing. All your customer service will do is reboot my machine for me. A lot of people have thrown up and said they are afraid to use yours for business in the future.
Their backend control panel reports errors
1) User ID not found, please report to administrator to verify that your VPS has a valid user assigned to it!
I generally use snapshots and various backup plugins for backups. But that plugin seems to have failed somehow.
Regardless of the outcome, please take a lesson from all this: make backups. Often. Every way you can. What if the building burnt to the ground due to natural disaster? Would you be holding them accountable for mother nature's actions?
Oh, okay. I really didn't realize that VPS's didn't have any protection. I apologize.
As you have already been told several times, it is your responsibility to back up your data.
Of course, it always sucks when a provider loses your data and I can understand why you might be unhappy and switch providers. However, such a data loss should not have a huge impact on your business, otherwise YOU have made a mistake.
I'm not new to this, I have ten years of experience. But I haven't really come across me losing data. Backup data often too, but this time this actually happened. I was too blindly trusting. Plus there is nothing that can be done about natural disasters. I'm mostly pissed off at their new business and the fact that there was no notification message. I feel very unprofessional and irresponsible
Thank you.
For context this all transpired on January 11th. We had a VPS node that had a RAID array become corrupt and did lose data unfortunately. We did recreate the VM for you and even issued a one month extension to your service due to the inconvenience. After which you continued to threaten us that you will post everywhere you can. You then filed a dispute which refunded to you and closed your account.
We are very sorry your not happy with the experience. As the matter is resolved as you have been refunded if there is anything we can assist with further please let us know.
So you guys just don't notify your customers of your reasoning right? I don't need a month's compensation, I need my data.
We did advise you in your ticket of the issue.
Ten years of experience and had zero backups
They are not responsible for data. They are responsible for the machine being online - that is the hardware and network. - @risharde
Check ToS which they state it clearly
Also if u have 10 years exp and no backup , that skill issues
I wonder a person who considers oneself very high quality didn't keep backuped.
So there really isn't any possibility of recovery? I've heard from others on the forum that you guys lost his data too and eventually got it back.
Even if they could, why would they want to at this point? You initiated a chargeback and posted a rage thread that probably damaged their reputation a little bit for no good reason. Why would anyone do a favor for you after that?
Is that funny? I've heard of server room fires, but I also backed up and just still lost a very large amount of data, and all your backups are incremental?
It's true that it's not necessary, but they didn't mention any possibility of recovery in their reply, and at first I just thought they deleted my VPS by mistake.
With all unmanaged hosting providers you should take data backup yourself and keep it safe unmanaged provider is not responsible for your data in case of hardware issue or any other
You got the chronology wrong, I asked for it repeatedly in my work order, but they ultimately didn't respond to my message. However, someone's data was recovered by them. Just to call them out on it. You may not understand the feeling, but it's best to never understand.
I was the last to post. They don't care anyway.
It’s seems to me that some customers don’t get that or Google unable to translate that unmanaged service is self managed or customer is responsible for managing VPS or server and maintaining backups!
Yes you are right
There was no mistake, I just didn't realize that a new business could lose data so quickly as well. I knew to back up.I thought it might be brand new hardware.
MJJ drama?
Data loss isn't that dependent on time, it can occur at any time.
A new VPS doesn't mean it's less likely to have data loss than a 1 year old VPS. Therefore you should treat data loss equally as likely no matter how long you have the service.
How millions did you lose after data loss?
@Colocrossing is a very good provider with stable network and services and if any one buy service from them then remember its an Unmanaged / Selfmanaged service they are responsible to keep your server hardware and network up and running and if hardware fail they will replace that's it do not expect anyone to take backup of your data
You are responsible for your own data
I hope you mean what you say, but they are really cheap, I just saw it sitting around and used it.
I m using @ColoCrossing since 2018 now its 2024 and i m using 2 vps and 2 dedicated servers from colocrossing