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Lots of weird stuff, I'd move
https://lowendbox.com/blog/hostmantis-bought-by-some-french-company-nobodys-ever-heard-of/
https://lowendtalk.com/discussion/187446/hostmantis-server-down-notice
hostmantis used to be good. About six months before they got bought out, they started to go downhill, and then I jumped ship. Glad that I did.
I've downloaded all the files just in case.
That's the best thing that you can do if your provider is not responding. You need to move on before your websites are down.
I'd backup all i can and jump ship. Fast ticket response is paramount. Was your ticket an urgent one or a request for info? Some hosts will prioritize tickets based on their urgency, though good practice if for all to be responded within a fairly reasonable time frame.
How long have you been waiting?
main dns is down
https://status.hostmantis.com/
(543 minutes)
More than 3 days for the last one.
It's SMTP related since all emails to major providers (gmail/yahoo/hotmail are not being delivered which I believe is port related. The strange thing is I'm not even receiving the auto-reply for tickets.
They used to have stellar performance and support in the past. Those days are long gone, especially after they got sold.
are you still with hostmantis?
move from their service since their price really high (their reason because cpanel price)
chargeback quickly
Host Man Tits
No, I cancelled about 1-2 years ago iirc. It was good while it lasted, though. Had some awesome resource limits and stellar performance.
Why? His service is up and running. He just don't receive reply on his ticket. I don't see a reason for chargeback as the service is delivered. Of course he must take backups and decide to migrate elsewhere but no reason for chargeback.
Chargebacks are what make running this business difficult financially for all providers. Everyone wants cheap VPS', but chargebacks kill the industry as a whole! Every single chargeback costs the provider between $15 to $50 depending on your credit card provider.
Your server is online, ethically you have the service, just it might not renew again and stay online. Ethically there is no viable reason for a chargeback since the service is functional still and online.
@raindog308 / LEB title is misleading and wrong. That company (which bought HostMantis) is not french but rather canadian, more precisely a canadian region where they speak a language that vaguely (and I mean very loosely) resembles French.
Well, French language...their entire web site is in French.
I am with hostmantis (multiple services) and they are all working just fine. Since they got bought out, the support has gone downhill for sure but the service itself is good. Average response time for ticket is 24 hours minimum and the responses are vague, and it usually takes 2-3 times of back and forth messaging to get the right answer.
@baxic, maybe your IP is blocked because all their services are up and running from what I can see.
I have completed the backup migration.
Is there any recommendation which provider should I move my services?
We got some sexy new nodes on BuyShared depending on your needs
Francisco
That's a shithead move.
What would you say if a provider deleted your account without warning "just in case" you are not going to pay the next invoice?
There should be a fee or something for doing chargebacks, triggerhappy snowflakes are totally killing this industry.
Great, now add ~100 LUX boxes so that there’s stock for more than a minute a week
i agree its a shithead move, personally have not used it
YET!
Looks like the their website and client area now cannot be accessed. My site still up tho. It's time to say bye.
That might be a separate issue. https://hostmantis.com and https://my.hostmantis.com/login , correct? (I'm not a client, but those are both accessible to me)