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Update
Flexential hardware release on Thursday or Friday.
And we will coordinate with the new provider to re-activate the Qeru LLC servers.
Sorry. This has been a real headache. Send me a PM
Hi there? I'm trying to contact but not response. I need some new server. Please reply from my account ticket.
Qeru's web site is currently down, so Qeru should not be able to contact you using that. (That's probably why Qeru can't even send emails to customers) If necessary, you need to use this LET.
Qeru
Oh, I'm sorry. I use web translation, but it translated unintentionally. (QEMU is emulator software)
Update
Tomorrow our new supplier will pick up the hardware from flexential.
As we lost access several days ago. I have no way to shut it down remotely.
Hopefully everything will be fine. After the shutdown.
I was able to confirm that my VPS has been restored. The contents were the same as they were 4 days ago. It's probably starting to become visible.
The server was down this time more than my VPS.
Yes, it was late at night in Japan. So, I woke up in the morning and realized this.
Update:
The new provider has already installed our servers
We are now checking that all VMs are running smoothly.
We are still working on our main server which has the web and dns servers.
We will inform you the next steps
Congratulations! You've done a great job!
Update
We already have access to the web, mail and invoicing.
Can we keep the old VPS? If we continue to renew.
send us a PM for more details
all vps are accesible
Login password to the panel do not work.
Also, do not get mail to restore the password, despite site said, that password was sent.
Hello,
can you open a support ticket on queru please?
or you can't access here?
https://billing.qeru.net/
I can also browse the Qeru web and the client area is working. Qeru appears to be fully recovered.
did you move to Psychz ?
we are currently with tier.net
@georgedatacenter please add 2 factor authentication feature on billing and virtualizor panel.