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LowEnd Consumer Bill of Rights
raindog308
Administrator, Veteran
What else would you add to this list?
You have the right to have your support tickets answered in a timely manner, subject to the agreement you made when you signed up.
You have a right to a refund if the provider closes. For example, if you prepay for a year but the provider folds six months into your contract.
You have a right to timely affiliate payouts if the provider has that program.
You have a right to up-to-date software. If the provider only offers installation of your VM via templates, those templates should be current. If no custom ISO is allowed, then you have the right to have current ISOs available.
You have the right to VM privacy. Providers should not be logging into your system unless you authorize them to.
You have the right to service where you purchased it, or a refund. If the provider decides to close a datacenter in a city, they shouldn't move you to a different location without your approval or giving you a refund.
You have the right to use the resources you paid for - disk, CPU, RAM, network, etc., subject to the provider's communicated policies.
Comments
+1
Virtualizor fortunately makes it very easy to offer custom ISOs.
You have the right to argue if fair usage isn't defined.
We have a saying here: "Prinde orbul, scoate-i ochii!" Something like catch the blind man and take his sight away.
How would this right be enforced? A LowEndGuarantee scheme?
Probably about as effectively as any other rights
I as just trying to list reasonable expectations.
Yes, but that is not a reasonable expectation, once the provider went bankrupt, they can't, even if they would have wanted to, refund anything.
For the customer, the expectation is certainly reasonable even if in some circumstances (e.g., if a provider deadpools without advance notice), the expectation isn't realistic
(For example, PayPal would agree with the customer that the expectation is reasonable)
Because PayPal fees = insurance
We did the custom/iso os installation on SolusVM before migration to Virtualizor software 👌👍
You have the right to know whether the service has IPv6 and the subnet size and whether it is on-link or routed, as part of the offer.
You have the right to demand a resolution or SLA credits upon an IPv6 outage, at the same priority level as an IPv4 outage.
You have the right to know provider's service transfer policy and fees, as part of the offer.
You have the right to refuse to provide an ID card image to the provider, unless the requirement of an ID card image has been disclosed as part of the offer, and the provider has a privacy policy that details how the ID card image would be safeguarded and accepts liabilities in case of misuse.
This does not negate the provider's right to refuse service, but the provider must refund in full.
You have the right to decline any changes in the service terms and AUP that occurred after your initial payment.
For example, the provider cannot reduce fair use CPU allocation mid-term.
However, if you make a further payment to renew the service, you will have to abide by the new terms.
This does not negate the provider's right to refuse service, but the provider must refund unused time.
You have the right to now that recurring actually means recurring.
The provider should honor advertised prices and other common consumer laws.
There clearly is a need for some rules on LET, so providers don't behave like this: https://lowendtalk.com/discussion/187008/batucloud-scam
Maybe we should split the consumer bill of rights.
Like basic fundamental rights, that every consumer should have on LET.
And then a minor add-on, that users can agree to pay over for as insurance, for more premium consumer rights.
I might get bashed for saying this, but it's an incentive for both parties.
You have the right to be angry with proper evidence and logs provided.