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open an issue via github maybe? send an email?
Welcome to the Drama, why not chargeback and get something better like DA?
they use Stripe as payment. I can't apply for a refund
I am happy to use CyberPanel for 2 years. so i bought premium addons
Thank you
I will try
Doesn't surprise me any the dev is ehhh kind of a twatbasket
Can you share your experience? Last time I used this panel is around 2020.
Chargeback is raised from your bank or card issuer.
I was using it a couple weeks ago as a matter of fact and asked the dev a question about one of the basic functions of adding domains to the panel.
I received a whole diatribe about his life experience and how he was better and that his way was the only right way. How everything about the panel was far superior to the paid options even.
So me being the inquisitive Yeti that I am decided to look over old forum posts and find out most of the dev's post seem to come from the avenue I am better then you.
Turned me right off and I won't touch it again.
@cyberpersons
Please create a ticket on https://platform.cyberpersons.com/
We've not deleted an account, add-ons are purchased through stripe. (So I think you might not have an account on our platform)
If you don't have an account on https://platform.cyberpersons.com/, then just create one and submit ticket or you can PM me your email along with IP address of the add-ons.
thanks
@noviap09
very funny. now I can log in again and reply to support tickets. but I don't have a subscription. with a canceled status.
https://prnt.sc/LTKqcH3yoyvG
https://prnt.sc/DCzdNo6soz1N
https://prnt.sc/4k9_RfU6a3vA
https://www.facebook.com/groups/cyberpanel/posts/3256170684694557/?comment_id=3256496231328669
It looks like your service on the platform was in cancelled state.
I've manually added funds in your account and re-ordered the add-ons for the IP given in your ticket.
Please see and you should have full access to the add-ons.
Also if you need any help you can reply to same ticket Shoaib and Hassan can help you out.
PS: It Sunday, so our support replies will be bit slow.
thanks
thank you
even though there is no explanation why my account was deleted?
https://prnt.sc/LTKqcH3yoyvG
Can you share the exact URL you are trying to log-in from?
I can see that your account is not deleted as I can see all your tickets and replies from our support team as well.
didn't you see in the screenshot?
test domain still can't be used?
Actually I wanted to see the full URL. But I just noticed that you are on wrong url.
Our platform is located at: https://platform.cyberpersons.com/
Also regarding our temporary domain feature. What happens is someone use our temporary domain on their CyberPanel server and deploy a malware site and then Google blocks that temp domain, eventually domain registrar put the domain in lock status.
We are trying to look into possible solution to this, as we've no control of user servers as they are installed independently on their nodes. So we don't know what kind of sites they deploy.
But the problem on our end is that our registrar put the domain in lock status as soon as google signals the domain as spam (I am only talking about cyberpanel.website), which is being used in temp domain feature.
Any suggestions are also welcome.
thanks
Lol registrar locks the domain when it's in Google spam, You mean the web risk API? If yes your registrar is shit and i advice you to move away from that. Also temp domains sounds like shit to me especially when you can get a gTLD for as little as $2. And don't forget there's still afraid.org.
I bought the addons package because you offered a test domain. can save time before purchasing domains for my clients. from the first pay I never get this service.
i sent a support ticket, they replied it was maintenance. I waited, until I could not apply for a refund. because more than 7 days.
so funny i paid for a service that never existed.
actually it's not difficult if your team does a refund. they reasoned because it was more than 7 days so they couldn't make a refund. 7 days I waited for the maintenance for the test domain. and refund can't because it's more than 7 days.
Not yet. their merchant account will be in trouble.
Not necessarily, it happens most of the time doesn't mean the account will be troubled for a chargeback or two.
I suggest you find a better registrar.
I agree with you all, we also thought about this. We can easily change domain registrar. However once someone deploy a malicious site, Google will still signal the domain as spam.
And when client deploy a site using temp domain, it will be basically of no use as they will see a google warning.
But in terms of feature, it is a good one, because it helps people deploy staging sites without actually adding A records and managing DNS.
Pls
Refund
You are outside the refund period. However, we can still process your refund, just send a ticket on https://platform.cyberpersons.com/ with refund request.
It doesn't look to me like @cyberpersons is at fault here. He has also gone out of his way to help you OP, so I'd be grateful as he is not obliged to do so...
This has been refunded:
Successfully refunded due to customer request. It may take a few days for the money to reach the customer's bank account.
An Acquirer Reference Number (ARN) will be available in 1–3 business days.
It may take 5-10 business days for funds to settle.
Jan 30, 2023, 3:38 PM> @noviap09 said: