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Web horizon question
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Web horizon question

Hello , I've got myself mail hosting from web horizon , I wanted to ask if anyone has experience.
At the moment , I'm experiencing new problems every day. Can't log in , server down , can't connect to mailboxes etc. If you have experience, it's always like this ? Or they have good days too ? Move to another provider ? If yes, can you advice cheap mail hosting ?( I don't need big storage )

Comments

  • tridinebandimtridinebandim Member
    edited December 2022

    just reset your password from client area, more information may given by authorities...

  • Lucy was migrated recently. Resolved now. Have a try.

    https://status.mxroute.io/incidents/3

    Thanked by 1gMan33
  • I've also had problems logging in, little IDC are always unreliable and I've recently been thinking about switching to Zoho mail.

  • @dosai said:
    Lucy was migrated recently. Resolved now. Have a try.

    https://status.mxroute.io/incidents/3

    Yes , this solves my issue. How did you knew about the migration ? Didn't get any msg about that

  • @gMan33 said:

    @dosai said:
    Lucy was migrated recently. Resolved now. Have a try.

    https://status.mxroute.io/incidents/3

    Yes , this solves my issue. How did you knew about the migration ? Didn't get any msg about that

    I also came to know about migration from @jar 's comments in other thread. I guess resellers don't inform to clients or maybe Mxroute's direct customers are informed probably.

    Thanked by 1gMan33
  • jarjar Member, Patron Provider
    edited December 2022

    Apologies, the Lucy server has seen some shit recently, but it's over and solved. First problem was significant (6 hour outage), second problem caused by a mistake (requiring reset of DirectAdmin passwords), and third problem was part of the effort to prevent the first problem (roughly 25 of 1800 accounts required additional sync). It's done though, migration complete. Anything that isn't smooth sailing from here is probably worth a support ticket.

    The thing about the migration was that it couldn't be scheduled, it was honestly better for most users to experience it as a brief hiccup in traffic, rather than spend a day or more obsessing over when it might happen. Too many variables for a server that large to give a migration window of anything less than "sometimes this week, probably." But now that the bandaid was ripped off, everything is better positioned to never have this conversation again. A future migration (for hardware upgrades) should be nearly impossible for customers to even notice now.

    Any blame here belongs squarely on my shoulders.

    Thanked by 3gMan33 kidrock skorous
  • @gMan33 said:

    @dosai said:
    Lucy was migrated recently. Resolved now. Have a try.

    https://status.mxroute.io/incidents/3

    Yes , this solves my issue. How did you knew about the migration ? Didn't get any msg about that

    I'm on their matrix server matrix.mxroute.com

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