IONOS refusing to show domain transfer code?
I own a .gg domain with 1&1 IONOS and I want to transfer it to a different registrar
One normal thing isn't it? no it's not. IONOS is making it seem like an odd thing to do, because I've been trying to view my domain transfer authorization code on their control panel but no codes are showing at all
When I contacted their support team this is the response I got from them:
I have checked your account and I can see that you have a domain xxx.gg.
I have checked the control panel I can see also that there was no auth code showing. This type of domain might not use an authorization code.
If you want other provider to host your email and/or website, you may change the name server of the domain in your control panel by going to the Name Server section.
At first I believed them actually. I believed that .gg domains aren't transferable till I saw that all the other registrars accept .gg transfers from any other provider without any issues (even IONOS themselves do that as well which makes it funnier)
Is this normal? Do they have the rights to keep me stuck with them like that? And if they don't, is there a higher organization that I can report this to? (ICANN potentially?)