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IONOS refusing to show domain transfer code?
Hello,
I own a .gg domain with 1&1 IONOS and I want to transfer it to a different registrar
One normal thing isn't it? no it's not. IONOS is making it seem like an odd thing to do, because I've been trying to view my domain transfer authorization code on their control panel but no codes are showing at all
When I contacted their support team this is the response I got from them:
I have checked your account and I can see that you have a domain xxx.gg.
I have checked the control panel I can see also that there was no auth code showing. This type of domain might not use an authorization code.
If you want other provider to host your email and/or website, you may change the name server of the domain in your control panel by going to the Name Server section.
At first I believed them actually. I believed that .gg domains aren't transferable till I saw that all the other registrars accept .gg transfers from any other provider without any issues (even IONOS themselves do that as well which makes it funnier)
Is this normal? Do they have the rights to keep me stuck with them like that? And if they don't, is there a higher organization that I can report this to? (ICANN potentially?)
Comments
ICANN transfer policy rule 5.3 requires losing registrar to release Auth-Code within 5 days.
This is regardless of whether you owe them money.
However, they are not obligated to respond to you via ticket or chat.
You may have to send them certified letter.
Sorry, may be this is silly question, but did you verify this claim?
Point them to this: https://www.channelisles.net/legal/complaints
Island Networks is responsible for both
.ggand.je.Keeping domain customers locked in is their signature move. Never use them again.
I got 1&1 aka ionos when they first setup camp in usa in early 2000's . got it free for 3 years. . loved the unlimited web space with ssh access . Spent nearly 20 years with them.
I left them when I found LEB due to Billing, lies, incompetence
Never ever use 1&1 / IONOS. They make it extremely difficult to leave. They basically refused to give me the auth code for a .com domain. I had to get ICANN involved to resolve it.
For those getting problem with getting the auth code, did you get your domain name alone, or within a hosting package ?
When they first came to the US they had a great deal on .us domains. I got several from them. I didn't renew a few and they started sending me letters that they were going to send me to collections. I never responded and nothing ever happened. I just thought that it was weird for a domain registrar to do.
But why do they have to make me reach to that phase of sending them a letter when they could provide the EPP code directly in their control panel? that's the main purpose of this topic here.
Sorry but I'm unable to understand your question. The part you quoted is a quote from the email they sent me, so you probably have to ask them this? I replied with a similar question like yours anyway.
Will do if they started going with their excuses
Thank you
Unfortunately it was too late when I realised this. Will make sure to keep this in mind from now on
Yeah indeed. Doing a few searches after my experience with them, I understood how they follow a very sketchy sales and marketing technique. A bit sad especially that they're one of the leading companies when it comes to hosting
Let's hope we won't have to do this
Both products (the hosting package and the domain) were ordered individually in my case.
A normal registrar would just let the domain go through its phases of expiry till it becomes free for registration again. Guess IONOS isn't a normal registrar 😭
Years ago I transfered a domain from them without problems. Unintuitive interface, but it did work.
I wrote a step-by-step tutorial, but can’t confirm if it is still relevant:
https://io.bikegremlin.com/7664/domain-transfer/
Ionos sometimes sends code via email instead of displacing it in control panel.
have opened the transfer-lock and clicked to display tranfer/epp code?
I follow the steps correctly and everything goes fine till I click the "View authorization code" text, I can see everything in the modal box except for the parts surrounded by circles:
Haven't received anything by email, nope.
Hmm, is the domain under 60 days old (or has been renewed in the last 60 days)?
Someone mentioned earlier about whether you've verified what IONOS said... I believe what they meant was, have you actually tried to transfer the domain?
A lot of domains do not require a transfer code to transfer - you need to only verify that the domain is unlocked. The TLD .gg may well be one of these domains, and so in that case it's normal that no transfer code will arrive, so before you start assuming that IONOS are being shifty, check first to see if you're able to transfer the domain.
For what it's worth, this site would indicate that an EPP is needed:
https://wiki.hexonet.net/wiki/GG#Domain_Transfer
You should attempt the transfer nevertheless, but otherwise you'll need to push for a transfer code from the existing registrar.
Welcome.
Someone yourself
I have had registrar resistance to transfers in the past. Not that it matters, but they all were from TLDs like ".com" and ".org".
Although I was able to get my registrar to react after some persistence on my part, I also learned that ICANN has policies about registrars and domain transfers. According to ICANN, the registrar has five days to provide an auth code or an explanation for why they did not provide it. See:
General ICANN Policies about Domain Transfers:
https://www.icann.org/resources/pages/registrars/transfers-en
Read this first ->
ICANN FAQ about Domain Transfers:
https://www.icann.org/resources/pages/name-holder-faqs-2017-10-10-en
How to Submit a Complain to ICANN:
https://www.icann.org/compliance/complaint