Is denying a rDNS acceptable or happening?
I had a client buy from a provider here on LET.
They took a minute to setup the VPS, a support ticket got the server up and running the next day.
I've since asked the provider to change the rDNS to reflect my clients business website. (Construction website, for what it's worth).
Here's the first ticket I submitted:
I'm trying to find the rDNS setup.
The direction in the Knowledge base didn't work for me.
I couldn't find Network tab, could you please setup:
This server: 192.. as: *ctions.ca
The rDNS request for this domain is not accepted, kindly proceed us with providing a different domain
I add confusion by using the IP in my panel from the seller, but it was somehow not the IP for my VPS server:
" Here's the name cheap setup. [picture of domain DNS setup]
sorry, I entered the wrong IP in the ticket.
Thanks for the quick replies!
my follow up:
Wednesday, November 2nd, 2022 (19:30)
What IP should I be adding to NameCheap?
I have 2 server IPs.
and 192.* <-- I use putty with
Wednesday, November 2nd, 2022 (19:32)
NameCheap DNS has been setup to:
" Wednesday, November 2nd, 2022 (19:54)
Upon our check, This IP 23.* was not assigned to you.
Your rDNS was not approved, please provide us with a different domain.
" can you be more specific, why was our domain not approved?
The dns from namecheap has been updated to reflect:
Please see attached.
namecheap 2.png [namecheap DNS setup, A NAME etc.]
Our DC has not accepted your rDNS request. Kindly provide another domain name for your IP '192.*'.
"Why wasn't the rdns accepted?"
Why wasn't the rdns accepted?
Our DC replied us,
We cannot approve this request at this time as the following entries are not forward-confirmed:
192.* 192-*-host.colocrossing.com *ctions.ca
" If you're buying IPs from
Can you ask them to change the rDNS or PTR record to *ctions.ca
Our DC - host.colocrossing.com has only confirmed that the domain - *ctions.ca is not approved.
"You will not allow my client to host his business website with your services? Is that what you're saying?"
Albeit slow, I have no complaints about the speed the replies come in. However, should I drop this host or am I over reacting? What should my path forward be? Am I doing something wrong on my end? I'm getting no information, am I asking the right questions?