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VirMach breaks TOS
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VirMach breaks TOS

I have faced the awful situation. My VPS was terminated due nonpayment but prior 6 days of being overdue. It's against VirMach TOS. According to VirMach TOS: "VirMach suspends your Service one (1) day after the due date, and terminates Customer’s Service completely after six (6) days of being overdue". The termination was caused after 2 days of being overdue. Nice!

VirMach is being my favorite provider for the years and I'm very disappointed.

The ticket has been raised but the Great VirMach Migration breaks a communication between customers and support service. VirMach support always was slow, the support response time was ~ 1 week before migration but now I'm afraid to imagine a delay.

It seems a time to go out.

Comments

  • Tldr; OP didn't pay invoice and shocked that his vps was terminated for not paying invoice.

    Thanked by 3ralf TimboJones kendid
  • @Rero said: It seems a time to go out.

    Maybe it's right for LET too.

  • MannDudeMannDude Member, Host Rep

    @soulchief said:
    Tldr; OP didn't pay invoice and shocked that his vps was terminated for not paying invoice.

    It wasn't that long of a post and even you didn't read it.

    It was overdue, but most providers highlight billing practices in their terms as it sounds like Virmach did.

    OP was expecting more time to pay, per their terms, but was yeeted earlier.

    Thanked by 1TODO
  • DPDP Member, Administrator, The Domain Guy

    In my opinion, if you really care about your service(s) and if a provider is truly your favorite, you would've enabled automatic billing to avoid being overdue on invoices and suspended/terminated.

    But that's just my opinion.

  • so sue them.

  • soulchiefsoulchief Member
    edited September 22

    @MannDude said:

    @soulchief said:
    Tldr; OP didn't pay invoice and shocked that his vps was terminated for not paying invoice.

    It wasn't that long of a post and even you didn't read it.

    It was overdue, but most providers highlight billing practices in their terms as it sounds like Virmach did.

    OP was expecting more time to pay, per their terms, but was yeeted earlier.

    I sure did read it all, my comment stands. If I have a service and don't pay by the due date, I wouldn't be shocked to have it cancelled regardless what the TOS says (which OP probably didn't even read until after). That's also assuming the TOS on the site is the same TOS that was agreed too when they ordered it. Virmach sends the invoices out 1 month before it's due so he had ample amount of time to pay it.

  • Virmach is happy to boot out them promotional customer.

  • Nice... Blame the provider because didn't suspend my server xD

  • Take it a sign to go elsewhere

  • Pretty sure the last guy that complained on similar situation was looking wrong at dates - WHMCS was changing dates blablabla, it works that way blablabla and it ended he was much much later than he initially expected.

    You sure you were only mere 2 days left?

    also VirMach has TOS now?!?!?!? :DD

  • angstromangstrom Member, Moderator
    edited September 22

    @Rero said: The termination was caused after 2 days of being overdue. Nice!

    So you were playing with fire and you're surprised that you got burnt?!

    By the way, is this your first account on LET, or are you hiding something?

    Thanked by 2skorous DanSummer
  • @DP said:
    In my opinion, if you really care about your service(s) and if a provider is truly your favorite, you would've enabled automatic billing to avoid being overdue on invoices and suspended/terminated.

    The only time my service was suspended due to overdue invoice was when I relied on automatic billing. The problem is it's usually billed on the same day the service is expiring, and if it fails you don't have a lot of time to react.

  • rafanakerafanake Member
    edited September 22

    My server is currently OFFLINE, incredible how Virmach quality dropped

  • @JabJab said: also VirMach has TOS now?!?!?!? :DD

    TOS is here

  • @angstrom said: is this your first account on LET

    sure

  • @angstrom said: are you hiding something?

    What do you mean?

  • emgemg Member

    @angstrom said: are you hiding something?

    @Rero said:
    What do you mean?

    He means that sometimes people join LowEndTalk just to complain about a provider. It does not always go the way they expected, so sometimes they come back again and again under newly created fake accounts to complain repeatedly.

    Angstrom is implying that you may be one of those fake duplicate identities. I admit that when I read this thread, I thought the same thing.

    Thanked by 2angstrom skorous
  • WebProjectWebProject Member, Host Rep

    I am not on any side but if customer data/project is very important to customer so customer will pay on time as for the rest it’s just excuses.

    Thanked by 2angstrom skorous
  • @Rero said:

    @JabJab said: also VirMach has TOS now?!?!?!? :DD

    TOS is here

    Probably was a rhetorical question. Everyone knows that virmach is way past the stage of honoring TOS, SLA, Customer support etc.

  • WebProjectWebProject Member, Host Rep

    Could you tell me why someone will hold data if the service is unpaid? The storage of data cost money nowadays.

    P.S. I am wondering if someone will provide physical storage for 3 x 13.6M length lorry trailers with full responsibility for free?

    Thanked by 2hostdare angstrom
  • [Insert 2000 word @Virmach response]

  • edited September 23

    Alright guys I have hired by myassdontreplytoticketsvirmach. You sir have fallen by the wayside. Please excuse our automated system but it reflects that we broke our own tos but again your nonpayment was the real reason why we terminated your vps. But you can comeback and pay for via our website! We are in need of cash to pay for these new ryzen servers which we can’t seem to figure out. /s

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