Resellerclub charge resellers after price was 0 for weeks on .TOP domain! Anyone faceing problems ?
A couple of weeks ago domain name .TOP was at price 0.0, we even chat with them regarding this if is an issue or the price its ok, Resellerclub team was notice us the price is true and was set by registrant so we can give .TOP domain at 0.0 price for the customers.
So me any more companys we notice ower customers regarding this, so imagine we had lots of orders, all was ok till today we get notice by Resellerclub we have to pay for domain registred with price 0
How legal is this ? How us as resellers can ask now ower customers to pay for it ? For us by lows its complet ilegal to do this! And customers can make complain to
Anyone else having problems with them ?
We hope you and your team are healthy and safe!
As you are aware we recently revised our domain pricing on the 4th of July 2022. The pricing was changed on the effective date, but due to a technical glitch, the pricing for .TOP TLD was sold at "Zero."
The correct revised price that should have been charged is as follows:
On Promo $1.31
We have identified this bug and have fixed the pricing. We strongly recommend that you change your selling prices accordingly.
Furthermore, for all the .TOP domain names that was registered, transferred and renewed at "zero", we have raised invoices against each of those transactions. Kindly, login to your account and settle the invoice for the respective domain name orders that you wish to keep before the 19th of August.
Following that, all .TOP domain registrations for which payment was not received would be deleted. Whereas, all transfers/renewals will be reversed. These deletions and reversal will happen on the 19th of August.