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Comments
What service did u have??
Just one to know, did hosthatch singapore good enough for production use?
I have interest in their $15/mo plant
all plans are good ! @hosthatch provides VERY GOOD SERVICES, jus the support is NOT that good/fast... I can't complain about VPS's
Doesn't seem dead, so yes?
(a) HostHatch is fully alive and posted quite early and multiple times in this thread.
(b) HostHatch is providing decent let's call it basic support for their very cheap promos; I can state that based on personal experience (I purchased one of their promo cheapies).
(c) HostHatch seems to not provide "hand holding support for one's every whim", which is perfectly understandable and I actually welcome that. Simple reason: As said support is basic for promo cheapies and I prefer HostHatch to not waste their resources on people who e.g. ask questions like "why does paypal not forward my payment?" or on people who fail to understand that the relevant event is the provider receiving payment and not customer sending payment.
TL;DR Just take "Promo" to also mean "no hand holding, basic support only". I'm quite confident that most of us prefer provider cutting some corners on "luxury" support rather than on the products.
Their support is not even "basic" it's non-existent. Get it right.
That is not what I experienced.
To be honest, I always wonder what all these people complaining about support are even doing. This is how my interaction with a provider's support typically goes:
1) Pay for VM
2) Receive VM
3) Point my DNS at VM
4) Ask provider support to set up rDNS
5) Provider replies in whatever timeframe, the slowest I've experienced from any provider was 2 days after I marked the ticket as low priority and said at the top "I'm in no rush for this", most providers still did it within an hour anyway
6) Use service for a year
7) Renew or cancel
What on earth are you guys all doing that requires you to be raising so many tickets at every provider?
Want to get acquainted with support team?
Thanks,
i dont think i need support expect when vps down
Yes imo. There was a slight down time when they moved from legacy to cloud panel. Otherwise, very solid.
Your uptime has been doubled
I have this blackfriday special from 2020, I believe. To be clear, uptime is good, but the storage performance has gone from great to ok to unusable. I have put in tickets for it in the past, but no resolution. I will perhaps give them one more chance sometime here, but I am not holding my breath.
Bandwidth seems to have also started to suffer a bit. Uptime is good, and has always been very good.
I think this not worthed base on price tb/$ though
Last time they sell 2tb storage for only $40 a year, with that price you can stack it to double with 4tb
Doesn't really matter at this point. The service is unusable, so I'll be moving elsewhere.
Just buy killerwhale storage from servarica, as i remember they have 3.5tb for $84 too, i think they are good
One of hosthatch's datacenters is quite local to me which is why they were a better option. I was able to pull down (nearly) 1gb in one stream from my vps. I can only pull down about 200mb from Servarica's Montreal datacenter.
I could consider Servarica, but as of now, I am thinking I will instead get a smaller non-storage vps for some uses, and move the storage items locally since I have 1gb fiber these days. (Right now, most of my services are done this way anyway since hosthatch has been unusable.)
been wondering the same.
By being polite, patient, communicating clearly, and not being crazy I usually had pretty decent responses with my hosthatch LET deals.
Life pro tip for many: If you want help from someone, make it easy for them to help you.
any ideea whats faster ? ticket support or should i write a letter for support ? cuz i have a ticket now almost 3 weeks and no answer... im thinking about sending a letter, anyone knows how much does it costs from Europe to US ?
Curious, so you've got a brand new ticket with no response or you've had something that you were going back and forth on and they stopped at some point.
All my tickets are being answered on time. Also all my servers have no downtime
🤷♂️
i have the same problem, with the .SE location and the ticket is almost 3 weeks old...
I have something going back and forth on and they stopped at some point.
The IPv6 Outage Thread - migration special edition
I've had a similar experience with a Chicago 10tb @ $120 a year storage service - price can't be beat, and nether could performance - however over the past year or so performance has declined, especially network.
No point having backups that I can't retrieve in a timely manner!
See this I totally agree with. I know they're working on things because suddenly out of the blue I'll get a resolution but it's weird having a conversation just stop and have no action at all for long periods of time. I've had really good interactions with support generally but when this happens it's frustrating not knowing what's happening.