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How long does it take Hetzner to replace a broken hard drive?
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How long does it take Hetzner to replace a broken hard drive?

Asking because one of my HDD's is nearing death and I want to be prepared.
Data recovery takes about 1 hour on my side but how long does it take Hetzner to replace the drive?

Comments

  • typicalGtaTGtypicalGtaTG Member, Host Rep

    7

  • I had requested a drive replacement last friday at 16:38 and the operation was performed at 17:23, so less than 1 hour since I clicked on the request form.

    Thanked by 1datanomi
  • Hard to tell, if it's old auction enterprise drives their stock may be limited. Same for SAS 10k rpm ones. I had a drive replaced within a few hours.

    Thanked by 1datanomi
  • letloverletlover Member

    which command do you check hdd's health?

  • datanomidatanomi Member

    @letlover said:
    which command do you check hdd's health?

    smartmontools

    Thanked by 1letlover
  • AzenotAzenot Member
    edited July 23

    last time hard drive was replaced on dedicated server for 10 minutes. i agreed with technical support date and time for replacing and they did it on time.

    Thanked by 1datanomi
  • aj_potcaj_potc Member

    I've had this done twice, and in both cases the time from opening the ticket until replacement was about 15 minutes.

    In the most recent incident, I discovered the server apparently supports hot swappable drives, so I didn't even need to shut it down.

    Thanked by 1datanomi
  • i4P1i4P1 Member

    I have several experiences with their technical service for my AX41s. All the cases are solved within 30 minutes.

  • tjntjn Member

    @i4P1 said:
    I have several experiences with their technical service for my AX41s. All the cases are solved within 30 minutes.

    Same

  • imgmoneyimgmoney Member

    For me less than 30 minutes.

  • zedzed Member

    they've always been super responsive, in my experience. sometimes shockingly fast, 30mins etc.

  • NeoonNeoon Member, Community Contributor

    10-15 minutes, depending on load, in the night it should be fast.
    If you have Raid, no need for recovery.

    However, keep your DRP ready at all times.

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