Unmanaged server providing extra support
Just saw someone on WHT complaint about @EthernetServers can't help a customer config something on the server, I want to say something about it because I faced a similar situation on @Dedispec 's server.
I was trying to add ipv6 to proxmox with my server, I tried the whole two days with no success, so I opened a ticket, asking for help. And dedispec replied like this: "we checked your IP, there's no problem. Because your server is unmanaged, we can't help you." Of course, I felt distressed at first.
Then I realized, they really had no mistake about it at all. So I tried to call help on some Fiverr like platform.
Then I got my problem to 70% solved with 20 bucks, the other thirty percent I am glad I can learn from the mistake and fix it on my own.
Just be prepared for a learning curve if you bought an unmanaged server, but the end result will quite rewarding. Try to be calm, and examine what your possible solution is.
But I believe maybe some providers are willing to give some extra help but don't take it as a requirement, be glad if they did.