Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


Hosting Clients from Hell
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

Hosting Clients from Hell

I'm speechless:

image

«1

Comments

  • IshaqIshaq Member
    edited December 2013

    @serverian

    Would it be possible to cancel the server and then add the 70GB of diskspace?

    If you don't do this I will chargeback.

    <_<

  • jarjar Patron Provider, Top Host, Veteran
    edited December 2013

    Enjoy the fraud report to your local police department if your dispute is successful, douchebag!

    I hate those people. You can and should report credit card fraud to the relevant authorities. Hosting companies should start adding to their privacy policy that threats to commit fraud against the company result in exemption from the privacy policy. I'm sure it's legal enough in some places :)

  • @Ishaq said:
    serverian

    Would it be possible to cancel the server and then add the 70GB of diskspace?

    If you don't do this I will chargeback.

    <_<

    The ticket subject was "Refund for Server" BTW

  • @jarland said:
    Enjoy the fraud report to your local police department if your dispute is successful, douchebag!

    I hate those people. You can and should report credit card fraud to the relevant authorities. Hosting companies should start adding to their privacy policy that threats to commit fraud against the company result in exemption from the privacy policy. I'm sure it's legal enough in some places :)

    The dispute reason is hilarious, too: "Item Not Received dispute open: Case #PP...."

    Thanked by 1jar
  • So Sad!

  • vapornodevapornode Member
    edited December 2013

    Me being from Minecraft hosting...this type of thing happened weekly.

  • @fizzyjoe908 @serverian do they even win paypal dispute ?

    Well, I don't think so. My dispute for dead ShardHost took about month.

  • @alexvolk said:
    fizzyjoe908 serverian do they even win paypal dispute ?

    Well, I don't think so. My dispute for dead ShardHost took about month.

    Of course they can't win. It's a digital product.

    I however went ahead and refunded his remaining amount and turned the page.

  • jarjar Patron Provider, Top Host, Veteran
    edited December 2013

    The main reason I always approached disputes with the heaviest hand I could put together was that this industry is built quite a bit on word of mouth. One kid who tells their friends "yeah just go get a VPS from them and dispute it when you're done, they can't do anything" easily means five more disputes. I always went out of my way to make it personal and, in the case of it actually being a kid, involved their family members in the process. The market people are involved in here comes with low margins most of the time, and a reputation of being walked on can ruin those margins in the early days for sure.

    PayPal has gotten better about it but when a CC dispute happens, shit hits the fan.

    Thanked by 3k0nsl Maounique Shados
  • @jarland said:
    Enjoy the fraud report to your local police department if your dispute is successful, douchebag!

    I hate those people.You can and should report credit card fraud to the relevant authorities. Hosting companies should start adding to their privacy policy that threats to commit fraud against the company result in exemption from the privacy policy. I'm sure it's legal enough in some places :)

    That only works when the relevant authorities aren't the ones filing the fraudulent chargebacks.

    October 24th: issue full refund through Amazon Payments
    October 27th: receive chargeback on payment that was already refunded. Buying is trying to do classic double dip refund crap (i.e. files dispute with credit card company after being refunded through 3rd party payment service),

    buyer's LinkedIn profile: occupation: law enforcement, large county sheriff's department in Ohio, IP address shows the order was placed from his desk at work

    The buyer received a nasty email from me letting him know I was going to file a complaint with his county's version of internal affairs. Buyer dropped the chargeback.

    I had a similar doubledip chargeback from a US State Dep't employee (i.e. a diplomat) who works in a US Embassy in a country in Central America. She dropped the chargeback after receiving an email from me, but not before telling me she was going to sue my company if we filed a complaint with the government.

  • jarjar Patron Provider, Top Host, Veteran

    @DomainBop haha damn man, I like the way you handle business.

  • serverian said: The dispute reason is hilarious, too: "Item Not Received dispute open: Case #PP...."

    You can get the case closed in less than 5 minutes if u word it correctly (i.e virtual item, hosting etc)

    after that cease all communication with the client :),

    You= Winner

  • @DomainBop said:

    U wud make one hell of an IT payment industry consultant, seriously. Most of the times these bullies get their own way & the payment processors/gateways just indirectly tell the merchant to "suck it".

  • I've had worse.

  • Nick_ANick_A Member, Top Host, Host Rep

    "Intangible, online item".

  • Meh, they won't stop until they get what they want haha

  • LeeLee Veteran

    @Nick_A said:
    "Intangible, online item".

    Technically yes but I have seen paypal accepting the claim and refunding anyway in so many cases.

  • Nick_ANick_A Member, Top Host, Host Rep

    Strange, I haven't. Whatever works I guess.

  • LeeLee Veteran

    Certainly in the UK. I just get the feeling with the tighter regulation here that paypal just seem scared of not backing the claimant.

    Plus things are changing quite significantly here soon, paypal will have to cover all items regardless of intangible online items.

  • @W1V_Lee said:

    That's not easy. PayPal mostly protects sellers rather than customers in digital items. If they'll do reverse I can't imagine what will happen then.

  • LeeLee Veteran

    Well it's not Paypal, it's the FCA that is starting to look at better online protection for consumers and paypal is well in their sights.

  • @W1V_Lee said:

    Plus things are changing quite significantly here soon, paypal will have to cover all items regardless of intangible online items.

    I haven't heard anything about this, but it sound interesting. Is this for UK specifically or whole EU? (Paypal Europe operate under Luxembourg jurisdiction)

  • LeeLee Veteran

    UK only. The Financial Conduct Authority don't have any jurisdiction outside the UK.

    Thanked by 1Spirit
  • Nick_ANick_A Member, Top Host, Host Rep

    Interesting. I haven't lost a dispute yet when mentioning intangible items/online web hosting. We'll see I guess.

  • qpsqps Member, Host Rep

    Nick_A said: I haven't lost a dispute yet when mentioning intangible items/online web hosting.

    +1

  • @serverian - consumer blackmail. Had one the other day that after we upgraded (for free) to SSD Cached KVM went on a rampage that he experienced a bit of downtime (announcements were emailed several times over a week ago), threatened charge-backs and cross posting bad reviews on WHT and LET. I told him that while we don't accept for our staff to be abused and don't condone such behavior, we can't stop him from expressing himself. Finally after getting tired of harassing us over several tickets he moved on and continued using his VPS.

  • Nick_A said: Interesting. I haven't lost a dispute yet when mentioning intangible items/online web hosting. We'll see I guess.

    Unfortunately I have. A while back I got a fairly large dispute from an ignorant 'client' for services I provided in which expectations were exceeded.

    In the dispute I specified very clearly: "This is considered an online 'item' or 'service', and it is not something that is tangible. As per PayPal's policies, intangible things aren't covered." Still lost.

  • @BK_ did your customer claim that it was an unauthorized transaction?

  • marcm said: did your customer claim that it was an unauthorized transaction?

    Nope. And there were a few issue-less transactions between me and him prior to this.

  • MaouniqueMaounique Host Rep, Veteran

    Paypal throws their hands in the air and refunds if the chargeback is from CC.
    They are lions with customers (both sides) and little cats with the banks.

Sign In or Register to comment.