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Yes, pretty much. And I have explained why it happened in my previous reply here in this thread. If you check the dates, the questions have been asked in March and we visited this thread in July so a whopping 5 month gap! So not much sense in replying to those IMHO.
I also liked the point by sandoz:
"They can refuse to answer here, they are only "obligated" to answer in their support and ticket systems. That is where they should be working on it.
I see your opinion with I fully respect. But they aren't obligated to do so. They paid for the host rep. They only should respect the rules of the forum, nothing more."
apart from we didn't ignore questions deliberately as I've mentioned before... in other words, we didn't do anything wrong/illegal?
I agree with @sandoz' point. In addition, I agree that did not do anything illegal.
We both made our points and I have nothing further to add.