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Hidden policy or what? $1 dedicated server from Codero
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I mentioned it before, but here it is again.. It was clearly mentioned in the WHT AD:
http://www.webhostingtalk.com/showthread.php?t=1326245
So I don't think there was any deception on coderos part.. but I think the OP is trying to say that he is having problems with the server and that's why he wants to cancel..
I worded my previous message horribly when stating that.
I meant in the sense that ToS doesn't mean you are committed to a company or product for a set period of time.
Being that Codero use the word contract to refer to a minimum lease/commitment time.
Yes, setup a server cost money. But can you charge a window-shopper visiting fee? That cost retailer money to to serve a window-shopper. Cost of doing business is not a reason to define something as abuse.
So, it could well be "because you guys did not provide a server that live up to what you promise" and that's not an abuse for sure.
@dnwk
Can't say for sure on what grounds the OP is requesting a refund, cause there was no mentioned of what he put in the ticket to codero. But from the OP's first comment he did mentioned the server did not really work for him.. so I would guess it has something to do with that
I don't understand where window shoppers come into this. OP committed to to Codero as a customer. Codero have conditions in place that prevent people from using their promotional services for a month for cheap and then cancelling.
I am sure Codero and any other host for that matter, would consider 'doing business' as selling a product or service and not to be defined as selling a product or service to then let them return it again a few days later again at a cost to the provider.
Like I have said before in this thread - Codero are in their rights to say that the server provided was fit for purpose as it worked fine when delivered. The issues only started when the OP started doing things on it. I'm not saying that the OP broke it but just translating the Terms of Service for those who don't read them or understand them.
I think that the OP got in over his head. He didn't understand or pay attention to the details when he signed up for the server. He thought he could try a big dedicated server for $1, to fulfill his curiosity. English is not his native language, making communication more difficult.
Hopefully Codero will show some compassion and allow him to cancel without penalty. If nothing else, it would make Codero look good to the large number of passive viewers and future customers who are watching this thread. Good PR helps promote future sales.
I really think he tried to abuse the promo.
@netomx
I do buy dedicated servers sometimes from different providers. not just for first month. I pay for them continuously. It's got nothing to do with trying to take advantage from Codero. I normally pay for first month, if I'm happy, I keep it for next month.
But this time, I was going to try the provider who is new to me. I didn't pay attention to the TOS because I had never met a provider with such a TOS that could badly hurt my wallet. meanwhile, I did encounter some problems with the server while 2 days using. This makes me decide not to try the server out any further. Because I needed another dedi urgently, I bought one from versaweb and paid quarterly.
Honestly, I can tell you problems I met while using only takes 50%, the other half made me to decide to terminate the product is I didn't notice this "have to pay" contract in their TOS, otherwise I would take more time to consider if I should place the order.
Now they have a sales talking to me in email. He has never talked about this No.10 policy in the TOS but keep talking about it was only $1 and he suggests me continue to use the product. I told him, I know what is going on and what it's going to happen to my Visa. I wasn't interested in abusing their policy. I asked him to give me an exception to this issue. but it seems he doesn't even know about this policy at all or just try to cover it. I don't know. never talk to me about this real issue straight away.
I just opened a support chat from Codero's website, communicating with Sean R. I let him know about this thread, and asked for Codero to resolve this issue quickly, in the interests of compassion and good PR for Codero. He said that he would bring our chat and this thread to Marketing's attention.
I suggest that @kyaki do the following:
Update the ticket, repeating your request to cancel the server without penalty or fee. Explain that you did not fully understand the terms of service, and ask (beg) for some understanding and compassion on Codero's part.
Send an email to [email protected] with the same request. Include the ticket number and a link to this thread. Ask them to escalate this issue to their management to get a quick resolution.
I hope so too. It's a truly unfortunate situation and I hope that this thread acts as a lesson to everybody that you should ALWAYS read the ToS and AUP before you sign up to anything.
Perhaps maybe @Spirit or @mpkossen could close it now as it is going round and round.
I don't know where you live op, but if you live in Germany (or Europe if this is an EU directive) you have the right to cancel any online contract within 14 days. Of course that wouldn't stop Codero from sending a collection agency after you, but they likely wouldn't have legal grounds to enforce anything.
Disclaimer: IANAL, this is just pure speculation.
I advise leaving it open a little longer. In my Codero customer support chat, I suggested that Codero join the discussion here. Even if they do not post directly (which is likely), the OP can tell us how they responded.
I just sent Codero marketing a private email suggesting that they look at the thread and get involved. I also included the full text of my chat session with Sean R at Codero. Now it is up to Codero and the OP.
That's a good idea actually.
are you gonna repeat "read ToS and AUP before you sign up" more or ask Codero to follow the policy to charge me for a lession? xD
I really appreciate your help
:P like I've said a few times, I'm not making fun of you or bad mouthing you when I say it haha. The problem is that more people are jumping in the topic and giving their opinion without actually reading the whole thread first to understand what is going on.
I actually have a lot of sympathy for you because this is quite a crap situation that you're in mate
Leaving this open :-)
I admit this time it's in shit. If I didn't open a thread here, I would just do in a harsh way. But that would make me look like I was gonna take advantage from them which I didn't intend to do.
No matter how it goes, LEB has helped me a lot. thank you all
The thing is if a company is trying to hide something deep in the ToS, that's deceptive advertise.
Not really. I agree its a bit dodgy but perfectly legal unfortunately.
Sometimes when we see a "too good to be true" offer, we have to be aware of the perfectly legal Kevin Mitnick art of deception.
It's just like the "Unlimited Bandwidth" offer thing.
Take a look at WebHostingTalk.com they have tons of well written attractive sales lines and I bet there are also thousands of complaints against the "too good to be true" offer even after WebHostingTalk.com place the Notice to Consumers:
Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond what’s printed in the ad.
There are still people ignore the notice and legally victimized.
I'm kinda curious as to what your problem with the server is, a dedicated server is a dedicated server... It's not like an OpenVZ VPS where you may rely upon some modules the provider may not have enabled, you're free to do anything you'd like on your dedicated server and install anything you need. If you're running the same operating system as your other servers, whatever script you have should work without an issue.
You can always tell the Linux admins by this. "Yes I hear your policy complaint but what was the error?"
Priorities. First, fix Linux, then talk refund
timeframe is also the problem. I couldn't wait for more than 2 days to get problem to be looked into. so I thought it would be easier to talk about cancellation. not refund. I don't want that $1. I admit I didn't pay attention to the policy. $50 for reinstallation and $5 for each reboot were not planned in my budget.
That, what makes me reluctant to have a dedi for a non money generating project
$5 for each reboot were not planned in my budget.
That can get kinda pricey if you're having a problem with your server!
Get a large-ish box somewhere and slice it up into vms for every project.
It's what I do, works great.
@kyaky It seems that you intend to do a chargeback in case Codero does charge your card. I would strongly advice against going that route. Your dispute with Codero is now a Civil law dispute: you do not want to pay for renewal and Codero points at their TOS. You have a few options:
These are your options if you like to settle this based on Civil Law.
A Chargeback however, would push this dispute from Civil Law to Criminal Law. You commit fraud and in such cases, most providers will rapport it to law enforcement agencie and your bank. That scenario could potentially end up very bad for you, with heavy fines&Penalties and depending on the country you live in, even imprisonment.
It will also affect your credit rating.