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Vultr Out of Stock
Hi,
Recently I created an account and made a deposit to Vultr specifically to deploy an instance in Singapore. But it turned out that Singapore is out of stock (as well as a couple of other locations). Before the deposit, nothing indicated that Singapore is sold out.
I've contacted their support and they said to wait for 1-2 weeks. It's been 17 days already, nothing changed, and again they say to keep waiting.
I found this thread. Interestingly, on the screenshot, Singapore is also sold out. So I'm wondering, how likely that I'll be able to get an instance there. Does anybody have running instances in Singapore?
Also, if some of their locations are often not available, shouldn't they explicitly show that to users before they make a deposit?
Comments
This is fairly normal behavior for a cloud provider. Even Amazon sometimes has capacity issues in a region, and they're not going to give you a warning about it while signing up. There are a lot of different potential perspectives about it but in general they are disconnected systems and procedures:
Given the state of hardware in 2021 there is also nothing unusual about shortages and delays. The sum of all of these parts are usually not taken into consideration for a single onboarding path that combines all of them. I can understand the desire that they might, but the more information you put in front of a new customer, the more information they'll skip over.
It's hard to accommodate every thought pattern in one line of process. For example, one customer will say you shouldn't allow new registrations during an outage, and another will complain that your registrations were disabled. It's just impossible to account for every concern at once.
I'd be more interested if you tried to get a refund and they said NO. Then it becomes scammy.
They should indicate stock in a particular region - that's disingenuous (at the least) in my eyes.
Edit: just looked at the quoted screenshot - it's says temporarily sold out. So OP purchased anyway, with that status?
What's with these recent influx of "Out of stock @ X, help me!" threads recently?
What can we do anyway?
Ok thanks for the info. It's just the first time that I encounter such issues.
Well I'm not suggesting to disallow registrations, just to be more transparent.
It's not my screenshot. It's made in 2018 and I didn't see it before creating an account. It just made me think maybe they never or almost never have availability in Singapore.
And like I said, before I made the deposit there were no 'Sold out' messages.
Nothing you can do, I'm just asking for your opinion and whether or not someone has running instances in Singapore.
I have a VM in Singapore, so it's not a pipe dream. You just had bad timing I suppose.
Also - i just checked - Singapore is definitely available at the moment.
That's the part that puzzles me. Why ask? Are you going to chase him down, break into his house, have a gun on his forehead, and ask him to handover his account?
Now that is really weird. They are not available to me, and their Accounts Team twice confirmed that the location is out of stock now.
Yeah it looks to be available from here too:
@NobodyInteresting, @DP
Thanks for sharing. I guess I'll contact support again.
Stock will vary depending on what you select I.E. : Cloud Compute vs High Frequency @Kcs13
@Hxxx
For me nothing is available (Cloud Compute, High Frequency, Bare Metal)
might sound weird, but did you try another device/browser/remove adblocker?
And turn off VPN if using it.
@Falzo, @deank
Tried in different browsers, with and without adblocker/VPN. Same thing.
How strange - I had a look also and can see Singapore available.
Will be interesting as to what their support comes back to you with.
Then quite possible that your PC itself has some sort of virus.
When I worked at DigitalOcean we did the same thing when an area was low on capacity. We'd disable creation of servers only for users that didn't already have a server in the region. The justification being that an existing user in the region has a more immediate need to scale their existing production infrastructure than someone who hasn't yet entered that region.
That said, Singapore is open for me and I don't have a server there. So maybe it's not that? Maybe account age or number of servers regardless of region, account value, anything.
I've seen odd obscure virus/malware that attempt to inject codes when a user browses sites which typically breaks some stuff.
I tried a test deployment in Singapore and it works fine. Perhaps some policy that blocks certain regions for new accounts? Could be frequently abused by new accounts or something.
Could be true. Anyway thanks, I'll keep you posted when they answer.
Thorough and careful!
I can see it available for my account. Looks more like it is blocked for your account
Mine is available, I never use vultr. But i signed up ages ago. yeah probably because of new account.
Maybe you can try API to create it.
The support said it's an account-related issue and redirected me to Accounts Team again. So yeah, probably it's something with my account. Maybe the Accounts Team will give my more details.
don't forget to choose high performance
...
... blah.blah.blah
no problem with vpn, I tried using surfshark vpn, and there are still many locations in Singapore, whether it's cloud compute or high frequency
i feel ...
cloud compute is average performance ..... better on reputable let provider + cheaper
stick on high performance on vultr .... if ..
tl;tr
It is just him.