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if they can't deliver, they for sure will refund, so nothing to worry on that end.
if you do not want it anymore despite maybe getting it delivered later, you should put in a ticket or even better send an email making use of your 'Widerrufsrecht' - declaring that you step back from the contract. this is allowed within first 14 days and they even have a form/pdf for that (https://www.lansol.de/allgemeine-geschaeftsbedingungen/agb-cloud-loesungen/ , close to the bottom)
however, you do not need to use that thing, just make it clear enough, that it is a 'Widerruf' of that said contract...
Thank you a lot. I will do that too.
Yesterday they didn't accept my payment with a credit card so I choose bank transfer. They delivered the VPS
Today I saw the same discount banner and rush to pay with my credit card one more. They approved it
After I check, I realized that I paid monthly. There was no discount anymore but there was yesterday's banner for sure.
I opened a ticket about how it happened and want a credit refund and want to pay the first invoice to but their website is really worst. Can't change the invoice payment method.
shit happens ;-)
be kind, be patient. it's Sunday anyways, so sales/billing might not be responding today. simply declare the Widerruf for the second order and I am pretty sure they'll sort it out in the next few days.
Germans are very strict about their timing. I respect that. I will wait
Do you know if you can mount a custom ISO on that?
I couldn't find any option in the control panel. Maybe via ticket.
doesn't look like any option for installing from ISOs at all, reinstall function offers only a very few linux templates.
afaik they use proxmox and there are only a limited few functions within the WHMCS integration they are using.
Thank you for your answers! @marian @Falzo I'll try to open a ticket and see what they say
https://www.lansol.de/datenschutz-sicherheit/
"mehrfacher DDOS Schutz dank RADWARE und ARBOR Systeme"
ddos protection which is based by radware and arbor together
Lansol cancelled my box claiming they are only available for German customers. Anyone get the same thing?
did you get refund?
Do you even need to ask? Where the fuck do you come from that it's normal that people take your money when not providing service? This is reputable company, ofc he was issued an refund.
My box still online, no claims like that, did not provide German address while registering... but they could be going from newest to oldest or something.
I come from Libya... nice to meet you.
did you get refundy?
I'm also based outside Germany, but didn't get service canceled yet... I will keep your posted if anything happens.
well, at least they gave you an excuse
they cancelled my order directly, without any word. payment also refunded
my service has been canceled too, they reply int the ticker:"our SaleWeek promotion was not intended for the international market. Therefore, we have cancelled your order and refunded your payment."
but I know someone are not German also got a running service, I think they may not be able to afford it, so choose a reason to cancel the order.
Could this be somehow related to country? Like "Europe stay!" and "Outside Europe no one will bother to message governing body"?
Can you guys like say if you are Europe based or not and how it ended - deleted/denied or still active?
@nerdport53 @anrmm @marian @pan21
I am from Europe, was kinda fast with signup, still active.
Not Germany related, but Europe based and still active.
Very likely. Anyway, no big deal
They credited my account instead of refunding. Not sure how that's helpful if they are not allowing me to activate any services if outside of EU (I am in UK).
Time to ask them and find out
Well Lot of cancelations. As expected.
FWIW, I've had a VPS-E2 with Lansol for several months now - great price for the spec have had no issues at all. Support emails can take a bit of time but they do eventually get back to you...
I got this plan.
But I can't reinstall, can't connect it via putty now.
Connected from console, but the speed is very slow, even can't access debian.org.
Opened a ticket, no respond after 20 hours.
What's going on?
Is your vps working good?
Note that the top IP shown in your panel is not your actual vps, rather one at bottom of the page. And default user is "user" if youre trying to login as root.
Yes, I knew that. I use that info logged console with very slow speed.
And can't do it with putty, just timeout.
Any idea? Is yours working good?
I wonder why I haven't placed any order for this one, it was only 1 EUR after all...
monthly. $13 for one year only.