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Hosterlabs closing their VPS business -- apply for a refund now. - Page 3
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Hosterlabs closing their VPS business -- apply for a refund now.

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Comments

  • Hello there,

    All refunds should have been issued by now, any issues please bother us at [email protected]

    Thanked by 1Aoi
  • I had ordered such a service from hosterlabs, which I know is basically impossible with other providers, but it still worked fine as my test environment for a few months (mostly idle for some reason) until it was shut down in August.

    There was a long wait for a refund (from the beginning of August), but it was eventually received,
    Although I was disappointed that the service was closed early, at least I had a good ending.

    Product/Service: IPv6 Only Canada - IPv6 Power - (**/**/2021 - **/**/2022)  $30.00
    Promotional: 69.00% Recurring Discount  $-20.70
    Sub Total   $9.30
    Credit  $0.00
    Total   $9.30
    
    # ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
    #              Yet-Another-Bench-Script              #
    #                     v2020-12-29                    #
    # https://github.com/masonr/yet-another-bench-script #
    # ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
    Basic System Information:
    ---------------------------------
    Processor  : Intel(R) Xeon(R) CPU E3-1245 V2 @ 3.40GHz
    CPU cores  : 3 @ 3399.998 MHz
    AES-NI     : ✔ Enabled
    VM-x/AMD-V : ❌ Disabled
    RAM        : 5.8 GiB
    Swap       : 975.0 MiB
    Disk       : 28.5 GiB
    Geekbench 4 Benchmark Test:
    ---------------------------------
    Test            | Value
    Single Core     | 2581
    Multi Core      | 4558
    Geekbench 5 Benchmark Test:
    ---------------------------------
    Test            | Value
    Single Core     | 458
    Multi Core      | 875
    
  • Got my refund from Paypal

  • I am sorry to see Hosterlabs go. I picked up 3 of their IPv6-only VPSs a while back and have been very happy with the service. I used them for some project management and collaboration software for a small team, proxied to IPv4 with Nginx on another machine I have. The uptime has been very good, and I didn't need or expect (or test for) high performance. I think the 10 day warning is a bit small, but at least they did give warning, and have chimed in here to clarify their reason for closing down and the refund process.

  • BTW, I will not be requesting a refund, since I got 10 out of the 12 months of service for which I paid, and it was only $8 for 2 1GB servers and $8 for a 2GB server.

  • The way they went about it is unprofessional, and the response from their support people has been half as*ed. Way to lose trust again, after the data breach earlier this year.

    Does anyone know what form of a legal entity they are?

  • edited September 2021

    @csf21208 said:
    The way they went about it is unprofessional, and the response from their support people has been half as*ed. Way to lose trust again, after the data breach earlier this year.

    Agreed, their support has been ...absent, to say the least.

    Does anyone know what form of a legal entity they are?

    They are an LLC, as per this page:
    https://legal.hosterlabs.net/legal/Privacy-Policy

    And as per this:
    https://www.bizapedia.com/de/hosterlabs-llc.html

    Delaware company, so likely only the LLC is US based, but not the ownership.

    Thanked by 1csf21208
  • servarica_haniservarica_hani Member, Patron Provider

    @yoursunny said:
    My best plan from HosterLeft:

    Order Number: 9598615183
    Product/Service: Premium Canadian VPS Linux (KVM) - Pro KVM Linux
    Domain: vps2
    Operating System: Linux Debian 10 X86 64 Gen2 V2
    Memory: 8GB Ram
    Disk Space: 105 GB
    CPU: 6
    Extra IP Adress [Requires Justification]: 0
    Network Speed: 1Gbps Unmetered
    Operating System:
    First Payment Amount: $6.90
    Recurring Amount: $6.90
    Billing Cycle: Annually

    https://www.lowendtalk.com/discussion/comment/3224302/#Comment_3224302

    I guess the only provider that can match these specs is Involucrated Solutions.

    wow for sure we can't compete here :)

    @kennsann said:
    EDIT2: Maybe it was this

    IPv4: 1
    RAM: 512MB
    Space: 10GB NVMe
    CPU: 1 vCPU
    Speed: 1Gbps unmetered
    Price: 5$/Quarter (Additional Yearly Discounts)
    https://hosterlabs.net/panel/cart.php?a=add&pid=124
    Limited Stock to 6

    https://www.lowendtalk.com/discussion/169169/-canada-germany-ipv6-only-ipv4-ipv6-starting-at-4-quarter-new-servers#latest

    will mostly restock our flying fish offers which is 4$/m paid yearly, they come with either unlimited 100mbps or 1gbps with limit

    will try to do it tomorrow

  • sent the refund req with transaction details in Aug when getting the official info email, but didn't get further reply.

    just sent another req email, hoping the issue could be solved.

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