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Servarica failing uptime since 2 weeks too much
The issue seems to be going since months but my 11/11 Storage VPS is unable to keep up.
This is third time it was switched off/paused without any reason. Last time I had to start as it was off from control panel on 22/8 and now it shows "Paused" and there is no button to even enable it. No communication!
Apart from that almost 3-4 times reboots every week is kind of norm. I never complete a slow and long rsync backup often before it dies again and again.
Anyone else facing this?
Comments
Right now even their client area is down, I was barely able to just see the status once and then it's gone.
My Mouse Storage VPS used as NextCloud still up..
Lucky you, I have been facing this since months, it was only good in beginning for a few months.
Edit: Can you get into your client area? I can't seem to open a ticket since long enough now.
Their site, including client area, seems down.
Yes, I don't think its just me. And maybe my instance is on same node as their own site (just speculating, disastrous if true).
6 hours of downtime today
seemed like large DDoS lets ask @servarica_hani
Major Issues are showing past 1 year only.
Have you created a ticket? If yes, what was their response towards your issue?
Sorry, just had to ask.
How to? When the support system itself is down when needed most.
1st response was DDos
2nd they tweeted network issue
So you're saying that you've experienced issues for months, your node has been switched off/paused several times and on top of that it reboots 3-4 times a week, and you've never been able to create a support ticket?
No, what I am saying this, this is so "common" that I didn't want to create a ticket before until I could start the VPS from control panel if it was not running. The problem is right now when I need and can't enable it. I use it for occasional backups, but there is an ssh session always connected from my work machine, "broken pipe" is the synonym for "hello" in this one.
I contacted them in April in fact after it crashed many times unbearably, this was the answer-
I was given a different reason, host crashed
@varx Same here, one of my boxes is offline, the server isnt off but more like I cant ping or connect to it. I was able to connect to it for a few mins (uptime was 18 days), def network issues.
Can't comment if this is frequent or not, since I've been using them for less than 3 weeks.
All providers can have network issues, now, I opened a support ticket a few hours ago, still no response.
Edit: When I checked their status page (https://status.servarica.com/) they had 15 down, 25 up, now it seems to be getting better, 35 up 5 down.
Update: Both my boxes are now online (One was always up but super slow, constant timeout, the other one was completely unreachable)
Update 2: Down again...
Update 3: Up again...?
May be issue was different for you,
I was monitoring ping, it wasn't completely down had , high latency and lots of time outs.
My VPS is up now since some time. I hope it stays up now.
Can't ping my Mouse VPS, can't reinstall, console access down, losing billions right now.
@servarica_hani
Now it gets better, so I just tried to reinstall a Debian, and it gets stuck at installing Ubuntu
What clusterfuckery is that.
Possibly, by coincidence my VPS had an IO glitch today sufficient to corrupt the EXT4 journal, root file system tripped to read-only. Had to fsck and reboot to recover.
Ticket system was a PITA today, but patience prevailed.
Apart from today's obvious network issues, the service hasn't been as unstable for me as others have reported, I monitor it 24/7 and my system is acting as a constant sync backup so I get to know when it goes down. The system does get randomly rebooted more often than I might like but only every 3 or 5 weeks. Network glitches occur every couple of weeks but are generally short lived, I tend to give Servarica the benefit of the doubt as I'm on the other side of the pond and not using the server interactively much.
Hi Everyone,
the issue today is DDOS attack that affected the whole network
currently all vms must be up except around 12 ips we blocked so if your vm is not up please open a ticket or wait 1 hour and it should be up
For the past 2 months we had an issue related to kernel panics due to race condition in the network stack of the kernel that affected some of our hosts
it took us long time to fix it (we had to fix the kernel code manually and compile our own kernel !! )
the fix was deployed 2 weeks ago to some servers and it was deployed to more servers last 4 days
the fix didnt fix the issue 100% but it made the issue rare that the host may crash once per year ( we hope by that time we could go to newer kernel where the issue is fully fixed)
So the random reboots issue should be fixed since 2 weeks on some servers and since 4 days on others so the stability of the hosts will be much better
Did you notice any network difference after our last network maintenance ?
basically we increased our network speed and added new uplink in that maintenance so our network should be better than before
Nice diversion.
Can't verify it was a DDoS attack but I did see a bunch of weird traffic for several hours this morning making my machine frustrating to try and use. VPS finally gave up and died around 5:30p ( don't know what happened, stopped reporting to Hetrix ) but I just rebooted it and it looks fine. I've apparently been really lucky. This is my first real outage other than a really noisy neighbor a couple months back.
What app is it? looks interesting.
Just a simple script to format UptimeRobot API result.
https://upy.baubus.uk/
Last 2 days 2+ reboots
What did they say about this in the ticket you opened?
They sent e-mail mentioning some maintenance (and maybe reboots) a few days ago.
23 hours ago:
The monitor backup-ping is back UP (Host Is Reachable) (It was down for 59 minutes and 10 seconds).
16 hours ago:
The monitor backup-ping is back UP (Host Is Reachable) (It was down for 4 minutes and 10 seconds).
More than twice for more than an hour within 24 hours. I am seriously considering moving 3TB of backups to some other provider as an off-shore backup. If anyone has any suggestions, do let me know.