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And after 1 hour and 22 minutes it's online.
I've got 1 hour 31 minutes here...
Anyway, looks like Adam forgot to actually, y'know, pay our datacenter. I'm bitching at him now.
And we were doing so good on the uptime this month. Sigh.
Yeah, this is why we don't let @Francisco handle the bills anymore :P
That sound really unprofessional. Are clients gonna get any money back?
I completely agree.
Not certain yet; will discuss it with Adam. Our service is provided on best-effort, and we don't offer an SLA.
On the other hand, all of the things i've implemented, such as bandwidth monitoring, traffic/container monitoring, getting PI to install a backport, etc, have been destroyed by... not paying the bill. I'm kinda pissed about it, really.
It's a bit, right. BUT, it is very professionell that he says the truth... so I think now it's neutral and it was only a good hour. If this will never happens in the future, everything is fine. Maybe they have learnt about that...
@DotVPS Seems you don't take your business seriously at all.
@Damian Being honest is really appreciated.
This
Carnt believe you said that.. its less than 2 hours downtime. So that equals to about $0.02 ish
Yep, quick reaction and being honest I appreciate the most. I can forget a lot, this is why I have two phones to setup alarms, but still, it happened to be in the shower, on the balcony, even on the roof taking down the damn meter of snow from there and, guess what...
To quote Murphy: If **** can happen, then:
1. It will happen;
2. It will happen in the worst possible moment in order to produce the maximum damage.
M
Same ¬_¬
As has been discussed before, our absentmindedness to pay our bills caused the downtime displayed above for our VPS users. Downtime that was 100% preventable on our end.
This is a rather... personal... issue for me. I've been spending a lot of my time in the past few months, attempting to polish and hone this service into something that could be trusted. Setting up checks and daemons to catch and mitigate abusers. Improving response and interactivity time on everything. Creating new, value added services for our clients.
All destroyed one Monday afternoon because the @#^&;!@&;^%&*#@) bill didn't get paid.
As @DanielM mentioned, depending on what level of LEB you have with us, the credit would be equal to somewhere around $0.008 cents. It's not really cost effective for us to give credits of this amount, nor would be a benefit for our users.
Instead, i'm offering credit for a day of service. All you need to do is submit a support ticket stating that you'd like a day's credit for downtime. I'm not going to send this out in a mass email, since I'd really rather not advertise this issue to users who may not have noticed it. ("Hi, we're stupid and forgot to pay our bills.")
I'm not sure how I can do much more regarding this. I apologize to all of you for any issues or inconvenience that this caused you, or any users that you have. If there's any sort of compensation that you think might soothe the pain that this caused, please contact me.
This issue will not happen again.
Instead of calculating how much would be the proportional credit for one day of service maybe just move their next due date one day in the future, seems easier.
@Damian dude you're hosting a porn photo on that folder? (bg.jpg)
@Damian: Come on, we are human beings everyone is making mistakes. Don't be too mad to your colleague. Say to him your thoughts and then that it is okay now when it won't be happen in the future again...
@OneTwo you have a very unhealthy obsession for digging into junk that really has no relevance to the issues at hand.
@Aldryic maybe. IPXcore is great so far for me thought!!
@rds100: That's actually what I was planning on doing.
@OneTwo: I'm also hosting this: http://clamhat.com/bigkiller.jpg :P Additionally, urbandictionary's definition of "clamhat" is relevant.
@Amfy: I appreciate the kind words. I suppose that my temper overcame logical thinking, but ehh... of all the other issues we have, why this!?!?!?
@DotVPS: Yes.
@Damian if you have a porn photo collection thought I would be happy if you could compress it and send me a link via PM.
@DotVPS I wasn't really lying.
Really irrelevant.
Why not make it relevant?
Agree.
What's the point with your stupidities?
Is IPXcore down now?
Yes. (edit) That's all I have right now, btw (/edit)
I confirmed with Adam that he paid last week.
Called datacenter, they didn't pull the plug on us for whatever reason, so Adam is thinking hardware failure. Since I can't get in through the backdoor, I'm thinking it would have to be a PDU failure, since everything else should be either redundant, or backdoor'd.
Adam's on his way now.
Wait, I've been following this.
It went down for not paying bills and now its down again?
Not trying to criticize, I just for lost in the topic.
Yes, it went down last month because my contemporary didn't pay the DC's bill.
Now all of our stuff is inaccessible for something else. It's:
-not because we didn't pay the bill
-not because of incoming DDoS
-not because of outgoing DDoS
So this leaves hardware failure. (or some other criteria I haven't considered) The only things that aren't redundant are the router, and the PDU.
That just about sums it up, and it isn't even summer yet.
You're thinking of fall. Summer is when the kids come out and we see all of the 'new brands'. Fall time is when school goes back and they all deadpool. They used to sell to Rus but that isn't an option anymore.
Francisco
...AND we're not giving up anytime soon. Unless we continue to unable to provide a quality product, then i'll probably just turn it over to Adam and move on.