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Oops, Sorry. It should be October
Typo ! I apologize. Edited it 
I'm confused. I have a URpad vps... and I kept getting emails about moving, but never happened.
My old server is still running, and so is a newly created one... is this expected?
Also you may not be getting notifications as they come from unknown [209.148.93.15]. Many mail servers reject mail from IP's without reverse DNS setup. I reported this to them last week and they responded that they are aware of it, but not willing to implement it.
Right now I believe we are experiencing their limitation as they have taken on much more than they can handle. Which is why Tickets are not been responded to.
So I email these people over a month ago about this move asking "Is this moving going to be effecting my vps server"
The eventual reply was "Your VPS will not be effected." !!!!!!!!!!!!!!!!!!!!
Ok, so no response or emails from Urpad since then, until 2days I see one email in the junk folder (previous emails from them have always gone into my main mailbox) it contained new login details and different ip.
That was weird checked the server it had old files from my main VPS, ok so I backed up my main server at least the most important stuff that needed updating.
Today I find the main vps server cannot be reached.. yeh I didn't finish getting all the backups let alone mysql shitty database structures. The vps even though it has all the files none of the running services work anymore, its completely wasted. To the point I might aswel just wipe the entire thing and resetup.
Totally unprofessional no heads up warning, nothing... the worse being I asked them beforehand if it would be effecting my vps location and being told no it wouldn't.
I glad I do backup but there is still a few days loss of data, its unacceptable.
Reading this just seems to be a joke, hosting provider that cannot setup proper mailer
"However, I didn't get any emails advising us of the migration. This was due to the fact that the emails they were sending did not come from their ticket system and the IP address they came from had no RDNS, so our mail server rejects all emails that have no FQDN."
This is the first time i've honestly heard of this. Could you please open a ticket with your affected ip and private message me your ticket ID please.
We are working on restructuring the support team as we speak. I am so sorry guys! But have faith that we are working to correct these issues.
We apologize for the delay in replying to your ticket, we know we haven't been replying to everything in a timely manner and we are working on correcting it.
This was due to your old service not being removed from the existing node when we migrated it. We have gone through and removed the old instances which we did not remove in the first place. Your newly created one would be the one which you would want to use.
We are in the process of bringing on new hires and gutting our current support team. We know we are having issues and we are tired of that ourselves. We are going through applicants and interviewing and cutting those who isn't doing their part to support you the client.
Everyone with active service was emailed October 15th. As for the email itself when it was sent out the rDNS settings were correct and we haven't had any complaints from what I can see about people not receiving the initial email about the migration. The issues which have recently arised were due to us moving our billing system and not correctly changing our rDNS we have gone through and corrected the issues with the rDNS. This was an issue which we over looked. If you need anything resent please email me at Chris @ rootleveltech.com at your registered email and I will take care of it for you.
I like it how you automatically moved some of my servers (which is fine) but I don't get and email telling me the new IP and when I check solus I couldn't boot the servers up...
If by restructuring the support team you mean removing Luis and hiring someone that knows who to do the job .. That'll work in your favour immensely.
I have noted a few issues with Luis as have some of the others.. It really should of been read earlier and dealt with quicker....
The migration process was a complete joke, surely if you are migrate vps server you inform customers on that server there files will be moved across at a certain time..
"we plan on starting migrations as early as Friday, October 18th, 2013. We hope to have all clients transitioned to our new hardware and locations by mid-November. We "
Not ooh we just gonna be fking around with random servers from that date and hopefully finish in a months time..
Its not like we a give shit about any services you are running.. just expect new login details in your junk folder sometime after we finish mucking about, and then you can get back to repairing the fking mess left behind by such screwed up migration process.
You know if you had actually bothered to inform me of when this was going to happen like an actual date with a time for my vps server, i could have had my vps backed myself and transferred to another server seamlessly.
Whats really sad is that these new vps servers are slow as a snail.. I've spent more time waiting for installation scripts to finish than I have in replying to your customer service tickets. Because the disk i/o has been as bad as 7.3mb/s
I can't really comment on the migration issues as mine went flawlessly.
I can however comment on the slow as a snail part.. Firstly I was told the servers are limited due to the migration process by Luis and Jason an specialist I believe.
This was never outlined in the email @chrismiller which it should of been, my up and down speed is still terribly slow and I can't load two tabs on chrome with the website I'm hosting without it timing out.. I was responded to this on a ticket "seems fine" or something to that effect...
They posted a few pictures of their racks on here or Facebook? Can't remember which they don't seem to have many I assume by the looks of the racks they are going to overselling the shite out of them... Considering if migrating takes a month...
My migration took under 5 minutes in the day the email was sent.. So times that (give or take another 10 min on top) by almost a month and you have around 720 clients that should of potentially been moved..
That is if my maths is correct anddddd they migrate clients 24 hours of the day which they should since they have "24/7 support 30 min response times".
I'll throw this in for good measure "99.9% uptime guaranteed."
Has anyone gotten anything from their "Loyalty Program" I've been a member for almost two years now and I've never gotten any discount... @chrismiller care to explain that?
Since lots of people complaining about I/O, I just checked mine in L.A.
root@ccc:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync; unlink test
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 9.28785 s, 116 MB/s
We have herd you loud and clear. Which is why we are gutting our staff and putting in fresh blood line to assist you and the rest of the customers. We have a massive list of people to go through and already interviewed multiple people today. We may possibly have new hires starting tomorrow.
We know of the i/o issues on a couple different of the new nodes. We are working on resolving it, this is something which we cannot have.
As for the Racks we have quite a few servers in each location. I posted pictures of the process so maybe it looked kinda bare because you seen pictures before they were completed?
As for the customer loyalty Program make sure you open a ticket for that ASAP. We don't usually manually go through them to issue rewards unless it is requested.
I am glad to hear you are satisfied. If you have any questions make sure to let us know.
LA i/O still okey up to 100Mb/s but if Possible Urpad Can increase it that more good
@ChrisMiller would you look at ticket QYX-572-19271 ?
I submitted a ticket for the loyalty program.. Haven't had a response yet..
11/06/2013 03:19 AM
View Ticket JRX-345-46335
If you just submitted a ticket this morning I wouldn't expect a response for a week or two at least
Yea that's fine but I had over ten VPS servers with you at full price as advertised on your website... Not one I have gotten this so called loyalty program on....
And I know it's not new I have asked about it before...
Matter of fact I had nearly 50 services with you but yet I've never been offered a discount other than here on LEB and that I've never been offered this so called loyalty program... I've been a registered paying member for a long time since 2011 I believe possible earlier....
And answer me honestly why is it I get a more competent answer from
your Facebook page than the support tickets? Not to mention a faster English response.......
As a member of UrPad (for years) I honestly feel like I've been ripped off... The constant downtime "outages" slow speeds and poor support I think for the thousands of dollars I've invested in your company I should at least be treated like a customer not a person that's trying to rip you off...
The only reason I'm here on LEB/LET is because UrPad brought me here it's not my fault that Google can pick up your deals from here and I eventually purchase them.... I guess ultimately it's my fault for staying with you after the purchase from RLT which is where the issues have begun...
If your loyalty program is automatic I would of been given the so called discount many of times instead invoice after invoice is always full price...
I opened a ticket yesterday about less than poor performance, its improved today:
I/O speed : 6.2 MB/s
Yesterday never went above 3.
Sadly the final outcome to my ticket seemed to be that there are abusers on my node, they are trying to find them and I should just live with it ..... when I expressed that this wasn't really a solution radio silence kicked in.
Prior to the move I never had any issues.
This does annoy me when it comes to URPad, it's the clients job to tell them the node is running slow in order for them to then go and see that their are abusers? Um, no, you monitor the nodes and deal with the abusers before I need to complain about it.
If any of you what to keep "upto date" they seem to post on Facebook an awful lot..
I've been watching, and it's pretty ridiculous
OK, I see where you may have some problems, and good luck with the hiring.
Also, please note a number of VPS that have been migrated have, after a few days, started operating again on the old address.
So there are two copies of the VPS out there on the internet. When will the old VPS be wiped? as this carries some risk ...
Another day of unacceptable performance and still no reply to my ticket.
I/O speed : 3.8 MB/s
This was the last reply Louis sent to me 3 days ago... I wanted a refund for the server they deleted but I guess that isn't an acceptable reason for a refund...?
We have multiple groups of people working on multiple things. Some handle support some handle billing/sales and others including myself handle the social media outlets. As for your Loyalty rewards it only counts towards non-discounted services. Your ticket was replied to.
What node are you on and what is your ticket ID?
Sorry to hear you are not satisfied some of the remaining refund requests are being processed.
Description Amount
Cyber Monday Special - 1GB RAM $21/Year - vps.example.com (11/27/2013 - 11/26/2014) $21.00 USD
Sub Total: $21.00 USD
Credit: $0.00 USD
Total: $21.00 USD
Please confirm this is 1024 MB ram and not 512 MB ram and 1024 vswap as I have ?
So from monday losing my original vps, to old backup of my vps on the slowest vps I have ever used. I reinstalled the vps as the only way I was going to get a working server was reinstalling and restoring from my own backups everything again (and I don't even think it was similar setup as I had many problems trying to even get mysql working with innodb issues preventing it from starting up on a clean ubunto install). Installing anything was taking ages with slow cpu and hdd. Not at all an improvement on the previous, a far cry from it actually.
So that was tuesday, wednesday I asked to be moved to whichever other node wasn't so incredibly slow like one in houston that I was on.. they replied and said they'd have management proceed.. 7hours later I ask for an update, they reply saying "We can push you to what ever location you want to be in. Houston/Orlando/LA your choice, if you are not happy we can move you. " ...ermm so basically 7hrs of zero progress, I say just move it to the LA node
A full day goes by... the slow as snails vps doesn't work when I try to connect to it the next day.. so I'm thinking progress is being made on them setting up my vps in LA, (I had completely given up on trying to set up the basic lamp server I had running it on previously). ...Nope contact them to find out what is going on. Hours later I find they just disabled my node in Houston.. reason ....
"I found that your VPS got disabled on our end due consuming huge load on the server which is making our entire hardware node unstable and its affecting the other clients on the server. We have stopped your VPS temporarily to make the things stable. We need you to take necessary action towards this issue. Please revert back to get your VPS activated.
FYI:-
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
262 bind 20 0 84032 11m 2664 S 142 1.5 657:57.92 /usr/sbin/named -u bind"
...at this point I'm speechless and foaming at the mouth.. I mean a VPS that is so incredibly slow it takes hours to install anything. Things that would normally take less than 10mins on a basic vps, takes over an hour now. The vps that I'm thinking was disabled because they were moving my account to LA node.. has now been disable for over day.. because I was causing overloading is just taking the fking piss, the vps was left doing nothing because I was waiting for it be moved anyway, they could just wipe the vps at that node. I don't think I've written a support ticket with so many caps to that.
the response...
"Hello,
Sorry for the inconvenience caused.Your VPS is activated back now.Still if you don't like the Houston location then Kindly let us know,Also which location is preferable/optimal for your VPS? Can I get your VPS migrated on any of our LA nodes?
Kindly confirm us to proceed."
OMFG.. its like I get someone who hasn't read the support ticket history at all and its the same guy.. And there is nothing to migrated as far as data is concerned its blank slate, getting asked to confirm again which node I want to be moved to this is like 3rd time now... just a joke now.
I reply, and I get this..
"Hello,
Ok,I'm going to leave your ticket open in provisioning queue.Thus,The migration will be started shortly.
We need your patience during this time."
...Well there hasn't been any update since that, I believe they've left it for the weekend.. its ok though I have the patience of a saint. You screwed my data on the main vps I had, then tell me its been "decommissioned" ... provide zero correspondence on when my data was being migrated to the slow as snails vps setup. Accuse me of overloading what I can only imagine is my slice of a 486 pc now.. and spend days screwing around in moving me to another node which I'm guessing probably isn't any better if I ever get to it. I'm just glad I've moved my website to another hosting site now, one day downtime was bad enough.
A vps service that I fully recommended before hand wasn't to bad in this wildwest of hosting, there responses are always polite which I dunno, doesn't fit a company that seems to be completely screwing everything up now that rootlevel took over, shame really.
@ChrisMiller
Node = Houston3
Ticket = VBR-101-72402
And todays performance:
Been waiting 5 mins for a response ....
Ironically I just got an email regarding my ticket saying should be improved now ....
And finally ....
I/O speed : 1.9 MB/s
@nikc that's a new record
My 1 GB VPS at LA2 Node (Nothing Installed, Result just after Format):
Another 1 GB on Orlando2 Node (cPanel Installed & Running, But No Website Hosted Yet):
@nikc & @rds100