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my services still offline
EDIT: Nevermind.
@HostSlim Management ports are up now. We expect all our VPS nodes and dedicated servers to be back online before 8PM today.
But 20:23 now and services still down
Same here, company site, control panel, and node are all down...
and no info about our data... Is it lost myabe?
I think you just need to move to another host and restore from your own backups, prepare for the worst hope for the best.
BusrtNet!
it's up. 80 hours. unbelievable.
Honestly, it's more unbelievable that you have not already changed hosts, you could have restored from your own backups and been up and running again 75 hours ago.
Would help if they had a backup to restore from though, right – people will never learn, mate.
It's still down from 13+ Hours
Anyway to contact them?
Servers are down how can we do it??
Well if you don't have your own backup, you cannot.
Please consider this; it was your choice not to hold a a regular off site backup, it does not take a genius or experienced professional to know that through this choice that you made you yourself that you introduced a single point of failure.
Yes the host is not acting good, yes this situation is bad, but you cannot blame the host for your own lack of backups, this was your choice.
Take it as a learning experience and be thankful that you will never be in this situation again.
Sorry haha.
The look by that bird is intense...
It seems all are back to online again... But I'm kind of eager to see their Reason For Outrage mail...
The email history did not contain any emails RE: downtime. But it seems it was cleared because I only saw the last month's invoice.
Clearly 80 hours downtime is in no way acceptable. I cancelled my service and will never ever do business with HostSlim or any other business related to them and their CEO.
Since my last charge by them was on the day of the outage, and since they (Epically) failed to provide the 99.9% uptime the guarantee, I have also issued a chargeback. That would be a small drop compared to the damages incurred to me by their negligence and lack of professionalism.
I understand that these kind of companies are operating on minimal margins. But if you can't make a profit honestly, close the company. Don't try to make turn a profit on your customers' expense.
probably so they could not be proven liars yes, pretty dodgy.
Well fair enough I suppose, I don't usually condone charge backs but when a company treats people like this they deserve them.
But please don't harp on about your damages though, that's just silly, if your damages were significant and provable you would do something about it, or more likely if you had the potential for significant damages after 3 days you would not have been using them (a bottom dollar brand) to begin with or would have had better redundancy in the first place.
I've issued the chargeback after 3 days of having no service, and only getting ambiguous and seemingly dishonest communication from the company. Moreover, I had no way of contacting them and asking for a refund. Their emails bounced and they blocked me on facebook and twitter (for complaining too loudly I guess).
Besides, due to their unreliability I must say that at a certain point I was honestly unsure that the servers will ever come back up.
While I don't strongly disagree with you here, I think I am still allowed to complain about it. I didn't say the damages were significant, if they were I would have taken them to court instead of complaining in an internet bulletin board.
But damages are damages. I had to spend 4-5 hours dealing with them and setting up a new server on new host. Hours that could have otherwise been spent doing more enjoyable things like going to the beach or playing video games. I don't know about you, but free time is scarce for me, so I don't think complaining about it silly
.
As for not using bottom dollar brand, I do disagree there. If you advertise a service for a price, you should provide the service you advertised. If you fail to provide what you advertised, you should be accountable to that. Sorry, but "I was selling it cheap in the first place" is not a valid excuse.
Moreover, I've used another "bottom dollar brand" host for over a year and had little to no downtime. So not all of them are unreliable it seems.
well, after buying several tin openers for £1 I have to disagree, cheap shit rarely performs the function it is intended for flawlessly and without issue, thats just the way the world works.
That is not to say you cant get good deals and bargains, clearly this time you got a shitty tin opener. it happens.
To adapt to your tin opener analogy, I would accept slow servers or occasional short downtimes as "shitty tin opener", and probably live with accept it for the low price I am paying. Yo are correct about that.
But 80+ hours of unannounced downtime is not a shitty tin opener, it's a broken tin opener.
And broken tin openers are returned to the store for a refund (=chargeback). And you can even tell your friends and family not to buy that specific brand.
But you don't go around claiming how you lost thousands because you couldn't open a tin.
When/where did I do that?
What about if you were hiding thousands in the tin?
You go get a sawzall and open that bitch.
Let’s address the elephant in the room. This is LeT
Where’s the. They didn’t pay their bills and were cut off and had to suddenly move >.>
Of course I’m joking. But it is summer
All of this could've been solved with just a simple ban back then, and the company would've been gone the next week.
It seems node, panel, and site are down again...
I'm getting 1-3% uptime for the past 24 hrs.