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Linode - No backups for over a week
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Linode - No backups for over a week

So linode charge me for backups, but its broken and they have not fixed it despite me raising support tickets, I think a week is long enough, not that I have any idea what the issue is as they cannot tell me.

Always liked them but time to move I think.

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Comments

  • hostdarehostdare Member, Patron Provider

    ok

  • Let's go!

  • AnthonySmithAnthonySmith Member, Patron Provider

    Please post a screenshot of the full ticket.

  • I have been very happy with Linode, I know they did some migrations recently. but I chatted to them and nobody seems to know whats going on.

    How long should I give them before I move, or is this long enough. I am shipping my data back to elsewhere.

  • AnthonySmithAnthonySmith Member, Patron Provider

    Yeah fair enough, I guess Linode are feeling the reality of charging less.

    Seems Linode is not doing so well these days I have seen a lot more complaints this year compared to previously which was almost 0, the idea of charging for managed backups and having it down for 9 days is quite a lot to swallow, for Linode it should be unthinkable.

    Maybe move over to Vultr.

    Thanked by 1adly
  • I think you may be right, I wonder if its just me or others too..

  • and remember to keep your backup yourself no matter who's the provider

  • WebProjectWebProject Host Rep, Veteran

    How difficult to spot the issue with backup process? Not difficult at all it’s just luck of server administration. As nowadays cPanel validate the backup files and send the report about backup task on daily basis. The rest from any provider is BS!

  • niknik Member, Host Rep

    @WebProject said:
    How difficult to spot the issue with backup process? Not difficult at all it’s just luck of server administration. As nowadays cPanel validate the backup files and send the report about backup task on daily basis. The rest from any provider is BS!

    ??

    Thanked by 1klikli
  • "Once we have everything back up and running, we'll be happy to give you a credit to cover any time your Backups weren't working properly"

    I mean, that's pretty damn standard. Don't really see the big issue, or am I missing something?

    Thanked by 1netomx
  • AnthonySmithAnthonySmith Member, Patron Provider

    mrtz said: Don't really see the big issue

    Linode+managed backups+9 days without service with no real updates.

    That is highly irregular for Linode.

  • Yes! this is because the company has brand image + reputation, on an overall basis. Plus this is not a free service OP is getting.

  • @WebProject said:
    How difficult to spot the issue with backup process? Not difficult at all it’s just luck of server administration. As nowadays cPanel validate the backup files and send the report about backup task on daily basis. The rest from any provider is BS!

    Who mentioned about cPanel?

  • jarjar Patron Provider, Top Host, Veteran
    edited December 2017

    @WebProject said:
    How difficult to spot the issue with backup process? Not difficult at all it’s just luck of server administration. As nowadays cPanel validate the backup files and send the report about backup task on daily basis. The rest from any provider is BS!

    Assuming what someone else is dealing with and how easy it must be, in an environment that isn't like yours, is a rookie mistake. Usually something someone does when they have just enough admin work under their belt to think they know it all, but not enough to have actually dealt with a problem you can't just google your way out of. Scale is hard. If you think their admins have gotten them this far with less knowledge than the average cPanel user, that would be quite illogical.

    YKM said: So linode charge me for backups, but its broken and they have not fixed it despite me raising support tickets

    Make sure to ask them to cover the costs while it's not working. I didn't notice that in your screenshot. I'm sure they'd be more than happy to. Make sure you're taking other backups as well, never put all your eggs in one basket :)

  • @AnthonySmith said:

    mrtz said: Don't really see the big issue

    Linode+managed backups+9 days without service with no real updates.

    That is highly irregular for Linode.

    I guess I can see that! I was probably a bit too focused on the "linode charge me"-portion of the post.

    I'll admit the responses from linode isn't exactly ideal.

  • One of my client's Linode have similar backup failure, one of the disk could not backup, I ended up backup the linode to liteserver.

    Linode give me $10.

    Don't know why, It looks like a small probability event, I have over 100 clients using Linode's backup, only seen this once.

    Thanked by 1LiteServer
  • WebProjectWebProject Host Rep, Veteran
    edited December 2017

    @zafouhar said:

    @WebProject said:
    How difficult to spot the issue with backup process? Not difficult at all it’s just luck of server administration. As nowadays cPanel validate the backup files and send the report about backup task on daily basis. The rest from any provider is BS!

    Who mentioned about cPanel?

    still doesn't matter with cPanel or without, can be setup script which will do exactly the same function - from our experience.

  • @WebProject said:

    @zafouhar said:

    @WebProject said:
    How difficult to spot the issue with backup process? Not difficult at all it’s just luck of server administration. As nowadays cPanel validate the backup files and send the report about backup task on daily basis. The rest from any provider is BS!

    Who mentioned about cPanel?

    still doesn't matter with cPanel or without, can be setup script which will do exactly the same function - from our experience.

    You are hired!

    -Bezos.

  • jarjar Patron Provider, Top Host, Veteran

    WebProject said: still doesn't matter with cPanel or without, can be setup script which will do exactly the same function - from our experience.

    You can set up a whole fleet of KVM hypervisors to backup guests without ever experiencing an issue now or in the future on any subset of those hypervisors, all without disrupting the service of the KVM guests on servers of minimal or maximum capacity, and without breaking a sweat... just as easily as setting up cPanel backups?

    Well you're hired then. Better be able to deliver.

  • YuraYura Member
    edited December 2017

    @jarland said:

    Well you're hired then.

    What the fuck man! I hired him first.

    Better be able to deliver.

    You asked for it.

    -still Bezos.

  • If Linode is using something like CRIU whatever can go wrong, will go wrong.

  • Got a bit more information :

    "Some other customers are also affected by this maintenance, not just yourself. We are working to mitigate the issue and certianly hope to have this resolved shortly"

    And it is now back online..

    Thanks for the comments.

  • save your backups in the freezer like what @joeri does with his burgers

  • MaouniqueMaounique Host Rep, Veteran

    Well, shit can happen, but to last 10 days is not exactly stellar.
    I think that, still, overall, linode delivers better performance than even top rated leb hosts. Whether they will be able to keep this up charging as they do now, is up for debate, people already noticed slips, but if they do not grow worse, it should be ok for them.

    Thanked by 1netpioneer
  • Linode is pretty good with credits on downtime but than they also promised there will always be a xen node for those still on them. Still unhappy about that.

  • jarjar Patron Provider, Top Host, Veteran

    I don't see Linode going anywhere. More likely, they're experiencing the pains of growth and adapting to newer technologies. I know the KVM transition was a while ago, but quite frankly KVM comes with it's own set of issues at scale that are unique to it. Those unique issues will never fully disappear, nothing coded by humans will ever be 100% flawless.

    Like almost everyone is doing in this market when they reach a certain size, they probably purchased larger servers with intent to fill more capacity per rack space, to help them maintain roughly equivalent revenue stream while lowering prices to compete in the space. This comes with unique challenges too. High tenancy per hypervisor means that if a fix is just "a reboot away" then you have to recognize how many people will be down, for how long, what their value is to you, and whether or not they'll leave over it. Hell, at HG everyone always said you'll only reboot a shared server once, and damn were they right. With that many people on a server it took forever to boot, and in came tickets, tweets, phone calls, and you're suddenly having to propagate this information out to every team so they know how to respond, and even so the next shift knows how to respond when they get to the tickets. Life is hard at scale. I say it a lot, but it's because I don't think it's very evident. I never imagined any of it and thought myself better than the big companies who took forever to do anything. Boy did I learn.

    Anyway, reliability of the base platform can often be considered a more pressing matter than fixing an issue for a minority. Some issues could even require an upgrade of QEMU and therefore require that every instance be killed and started new to take advantage of it.

    That to say, there's a lot to consider at scale. Every action has a reaction, and you have to consider the weight of every action even if it would have seemed so simple "back in the day." Literally everything is easier when you're not huge, and Linode is pretty huge.

  • @jarland said:
    Anyway, reliability of the base platform can often be considered a more pressing matter than fixing an issue for a minority. Some issues could even require an upgrade of QEMU and therefore require that every instance be killed and started new to take advantage of it.

    That to say, there's a lot to consider at scale. Every action has a reaction, and you have to consider the weight of every action even if it would have seemed so simple "back in the day." Literally everything is easier when you're not huge, and Linode is pretty huge.

    I like how NetCup has handled this. They put a notice in your container controller which says that there is an update which addresses , and you need to shutdown and restart to receive these fixes. Until that time, your container runs on the old system.

    Thanked by 2jar angstrom
  • jarjar Patron Provider, Top Host, Veteran

    WSS said: I like how NetCup has handled this. They put a notice in your container controller which says that there is an update which addresses , and you need to shutdown and restart to receive these fixes. Until that time, your container runs on the old system.

    Yeah, this is truly the best way to handle that situation, assuming not an average setup where the update is an escalation vulnerability.

  • @jarland said:

    WSS said: I like how NetCup has handled this. They put a notice in your container controller which says that there is an update which addresses , and you need to shutdown and restart to receive these fixes. Until that time, your container runs on the old system.

    Yeah, this is truly the best way to handle that situation, assuming not an average setup where the update is an escalation vulnerability.

    Ze Germans vill not have ESCALLATIONS! Ze machine be rebooten und showin das blinkenlites. SCHNELL! SCHNELL!

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