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GreenGeeks - the worst
Over-priced, super slow, terrible support, etc. I used them for 3 years for my backburner sites, parked domains, etc. I kept pushing off the migration but today I'm doing it. I don't know where to, but I am so out of here.
And if anyone has a recommendation for a shared host to let a few of my low traffic sites sit, that'd be great.
Comments
aight nice to know.
Who?
"Our service and sales hosting specialists are here to assist you and are recognized as some the brightest, most devoted and the friendliest staff in the web hosting business. Your satisfaction is of the utmost importance to us and our team will work to resolve any issues you may have to your satisfaction within the first contact, however if for any reason there we need further research you will always be able to count on a prompt reply with the resolution."
So you're saying that's not true...
@raindog308 {$INSULT}
Hello @macdonjo
As GreenGeeks Operations Manager it saddens me to hear you are currently experiencing less than stellar performance with our hosting platform. Unfortunately, it sounds like you may still be on our legacy hosting platforms and not yet transitioned to our newer platform which is causing some of the performance-related problems.
Unfortunately, without really any relevant contact details to review your account, I am unable to provide any context or general recommendations at this time. If you can send me a private message with your main domain name OR recent Support Ticket I'd be more then happy to investigate.
Again as mentioned, GreenGeeks throughout 2017 has invested heavily in our servers performance metrics, and as of September third-party reviewers & services like Pingdom are reporting upwards of ~200% performance improvements. And we aren't done yet, there are still several big announcements to come for our 2018 year (also our 10 year anniversary).
I'd invite you while I await some additional information about your account to review some of our recent announcements:
I look forward to hearing back from you and hopefully resolving any outstanding concerns you may have - regardless if you still choose to find a new web host.
Whoa. Calm down there. Testing on an empty wordpress website with LSCache, turning it into a html page with 10 or so requests, with total 300KB size, I do hope it loads fast.
Loadmetrics shows that you only used up to 200Mbps. Increase the page size to 2MB which is more realistic, and repeat the tests.
It seems that the text you posted, is just a paste, as you don't cover the topic of support being bad and services overpriced.
That signature is annoying as hell too.
I have head problems in the past also with them, dident get a reply on my refund ticket. This was in 2013 or 2014. btw. I avoid everthing what begins or ends with "green".
On the one hand, @JoshDargie joined just yesterday, is new to our community, and I summoned him by tweeting a link to this thread at GreenGeeks so they knew it existed.
I suppose he reacted the way most customer service people would react when seeing a negative post (so sorry, not who we are, please PM me) but the marketing gloss was applied rather thickly with bullet-point links to press coverage...
WHY GREEN?
Because green is healthy
"Green hosting" was a thing a while back. There's even a WHT forum for it.
he has the green / show me the green? that's what they said sometime in the past referring to dollars.
@vovler
Thanks for the feedback, however manipulating the sentence to fit your narrative likely wasn't required
. In the past GreenGeeks has always focused solely on Customer Service & Security. Unfortunately, this meant overall website performance metrics were put on the back burner unintentionally which lead to a significant performance decrease for our customers over the years.
In 2016 we recognized this gap was widening more then we would like and fast-tracked our plans to deploy some newer technology to improve performance while not reducing our focus on security. In the end, we did choose LiteSpeed as it was for the longest time the recommended technology by WordPress themselves (prior to them deciding if they are going to push OpenSource software they should also push OpenSource fully). This has allowed us alongside the hardware changes we made to increase performance by nearly 200% as previously mentioned.
Unfortunately, it's possible that @macdonjo is still on our legacy hardware & hosting platform which is why they are seeing less than stellar experiences. This is something we have been working hard over the last year to upgrade, however when dealing with hundreds of servers and thousands of customers it does take some time.
To address your concerns about load times, I'm actually in agreeance with you. Unfortunately, I'm unable to promote some of our customer's sites without their approval but what the load tests show is tracked/compared to many of our competitors. In nearly every case GreenGeeks has started to edge out in front in terms of performance when tested equally. This will continue to be true the larger a customers website is and when compared to just a year ago is significant. Are we as fast as I'd like - no, but we're working to continue bringing improvements to our customers. Maybe someday I'll have the opportunity to talk more about those changes.
Finally, in regards to our support quality being bad, this is actually the main reason I reached out here upon being alerted to the thread. Customer Service as I've mentioned is number 1 in my books. Having the fastest or most advanced hosting platform means nothing if we are unable to maintain customer loyalty. As such when someones having a bad experience I want to know about it and want to learn what can be done to make it a better experience.
To that regard, our live chat application runs a third party metric for customer service ratings. Based on reviewing the page just now, 12,160 reviewers have ranked GreenGeeks with having a 95% customer satisfaction rate and a 61s average response time. This still is not nearly where it should be, but I think it does show instead that @macdonjo may have had an isolated experience(s) which can easily be rectified should our Quality Assurance team have a chance to review.
I'd invite you to verify this yourself at: https://quality.livechatinc.com/7133161
Pricing is rather subjective and I can't really comment on if it's too pricey. Our prices are in line with our market niche but compared to this community would likely seem expensive. All I would say is GreenGeeks over the last year has invested heavily on our hosting platform be it with software or hardware upgrades all while remaining in line with the market we serve.
Thanks @IThinkUFailed when reviewing the rules here it stated that a signature shouldn't be longer than the average reply. I tend to talk (write ?) a lot so didn't think a few extra lines would be a problem. I've adopted the recommendation of keeping it at two (2) lines to help avoid frustration
.
Well said. Anything out of the low end bubble is ridiculed as expensive here.
Hello Community & @macdonjo
Our Quality Assurance team has informed me that we managed to track down the profile related to @macdonjo however, have been unable to get in touch (voicemail not configured). Given the performance of sites was called in to question I'd like to just leave one final update on this situation to provide the final piece of insight for future readers to have a better understanding of exactly what was taking place.
According to our system admins and our internal monitoring applications near peak @macdonjo was utilizing a total of 38 individual websites (Main Website + 37 Addon Domains) from inside a single cPanel account. While our hosting platform fully supports unlimited Addon & Parked domains there is a bit of common sense that should be applied to this.
GreenGeeks was one of the first hosting providers in the industry to stop operating under the traditional "if you use X% of resources over Y time" resource policy and instead adopted a more reasonable approach of providing actual computing resources to the cPanel account for use by the cPanel owner. In essence similar to the approach of a VPS service that many readers here would be used to.
For @macdonjo who was utilizing our legacy EcoSite Shared Hosting package, he would have been provided with access to 1CPU Core, 256MB Physical Memory & 2MB Disk I/O for any website operations related to his cPanel account. These resources were upgraded free of charge in 2016 as part of our hardware upgrades and again in 2017 as his account was indeed transitioned to our newer hosting platform. In total his account now has access to 2CPU Cores, 384MB Physical Memory & 4MB Disk I/O all again without any price increases (in fact his account received a discount from $14.95 to $9.95/month).
While these computing resources may seem "low" to some, we have found that 99.99% of our customers are never exceeding these computing resource levels. For customers who do, GreenGeeks offers what we call "Scalable Resource Upgrades" which provide additional Physical Memory and Disk I/O upgrades billed on a monthly basis. Additionally, additional "CORE" package upgrades are available which not only provide additional features/services but improvements in computing resources as well.
I mention this as unfortunately the problems @macdonjo has faced are directly related to the total number of websites hosted/operating within a single cPanel account. Unfortunately, these 38 sites (many of which were WordPress or other CMS based) were forced to share the same computing resources, with some sites completing WordPress backups or other activities "stealing" more resources then normal for the other sites.
Since reviewing this account, unfortunately, the client has begun to package and transition some of the sites of network (cPanel account reduced from 38GB to 9GB in size as of this afternoon). Should this have come to our attention sooner our recommendation would have been as follows:
Upgrade to our Reseller hosting platform allowing you to create individual cPanel accounts for each website. Thus providing each website with their own computing resources (200% CPU, 384MB Physical Memory, 4MB Disk I/O) and allowing for additional scalable upgrades as required on a per cPanel account per month basis.
Costs for this solution would have worked out to as low as $3 per cPanel account which is well within a reasonable price point when considering the amount of guaranteed physical memory available alongside the fact that the services were managed & cPanel is included. In addition, this recommendation would bring significant security improvements to the clients websites.
It is my hope that should @macdanjo be fully committed to migrating to another web host that he consider the above recommendations. While saving money is certainly important the security and optimizations of your websites should be equally as improtant.
Otherwise, I do hope our Quality Assurance team will be able to reach out to him and come to a happy medium price wise that also solves his performance related problems.
Glad that signature is now shortened, it was unbearable at first
Ya know, Josh-
You're going to get two sorts of feedback from your thought-out post. First, that you're indirectly admitting that OP is a shithead and is using more resources than most others who utilize your services (this is LET; this is common). Secondly, giving this information publicly regarding the OP's resource use will end up throwing you under the bus by people accusing you of providing this information in an attempt to shame the OP- even though I'd say they were using quite a bit of resources based upon the disk use and fact they're using WP as stated above.
Long story short: You're probably not going to get more LET clientele by doing this- but they also don't appear to be your primary focus.
at least saving face in google SEO ? It is reasonable to defend and post issue specific details by host as long as they do not divulge customers contacts details
Is it, though? Who is going to read this deeply through the thread if they're just google searching for GG information? Not many, I expect.
As low as $3 USD per cPanel account, that would be 38x3, $114 USD. Way too much for his requirements. Maybe selling him a bit more CPU/RAM would be enough.
I can clearly see that you use CloudLinux which IMHO causes lots of headaches sometimes. Shared hosting environments may benefit, but dont actually offer more performance.
Yes not many will read , but still you can try to save your face off. We have many customers who threatened to post bad reviews if we do not give them x,y,z stuff .
ps : I am not pointing this OP doing the same . But everybody has the right to defend when get accused for anything .
Fair enough. I just found the signature was far too long and actually irritated me. Good guy @raindog308 for tweeting them though.
@JoshDargie - Fair enough mate. Appreciate you adjusting it and it looks much better.
@joshdargie
The first 4 sites of your "review" site dont load at all: https://www.greengeeks.com/about/greengeeks-reviews.php
I hope they dont, as they shouldn't have access to it.
Unfortunately, since GreenGeeks is nearing its 10th birthday some customers may no longer have their projects online. Our general policy is to only remove reviews left by our customers upon their request. That said I'll pass this along to our development team to review.
I'm not sure if you're trying to make a joke or if your taking things a little too literal.
GreenGeeks provides our "Managed Scalable Hosting" customers (read Shared/Reseller in traditional terms) dedicated computing resources. As such customers are able to utilize 2 CPU Cores worth of processing power, 384MB Physical Memory and 4MB Disk I/O (Input/Output) at any time without suspension when it comes to operating their website and associated scripts.
Should users exceed these values, they will be throttled and may experience slower page loading times and/or 500/503 Internal Server Errors until the resource usage levels drop. Alternatively, customers can purchase Scalable Resource Upgrades in order to support their website's traffic.
This is in contrast to the archaic method of suspending abusive users by claiming they used more than "X resources per Y seconds" without any tangible tracking or upgrade procedures.
>
Yes, yes, everyone knows how cloudlinux and whm packages work.
I still think that you should increase the RAM and IO, as those numbers are quite low for the price you are asking.
384MB RAM is not enough for those crazy prices. For $14.99 can get a server with 16Gb Ram.
Long story short: This isn't a LET host. Pay it, or don't.
I used greengeeks for a few months. there support was very good - except that their 2nd/3rd level was 16hours support rather than 24hrs. I lived with that because any ticket I had that was waiting for 2nd/3rd support got actioned within 15mins of that team coming online and the issues were resolved properly.
I had 2 servers at around $99each.
I left them because at the time they would not upgrade cpanel/whm to whatever was the minimum required for auto-ssl with lets-encrypt. the response was that the bersion in use was the most stable version. this was several months after my other hosts had all upgraded.
Other than that issue (and the notice required for canceling servers) I always found their service and support to be quite good.
Which Josh are you referring to the OP or @JoshDargie?
Because Josh, @macdonjo, has posted a thread about GreenGeeks hosting at BHW 4 years ago.
https://www.blackhatworld.com/seo/greengeeks-reviews.621456/