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The general answer is there are many situations where a provider is justified in taking immediate action.
If you want another answer you'll have to tell us specifically the situation you have in mind.
So let's pretend you are the host and I have a server with you, I constantly and seriously abuse CPU, I get suspended for it and my response is:
I intend to DDOS you and do everything in my power to impact you and your company in every way possible, I also intend to make the rest of your customer's service degrade.
You don't terminate me? How odd.
We are people too at the end of the day, don't be a dick and you have no chance of this happening to you regardless of any terms, the term is present to protect everyone, not to single individuals out.
I think it would be better you speak for your own ship. What happens elsewhere you can not speak for. The bolded part is something that often occur.
Then, my opinion is this:
A hosting provider do have right to terminate without warning an account for certain reasons, like:
A provider do not have the moral right to terminate account but he should first warn the client, for incidents like:
TOS and AUP are generally describe what a hosting provider want to provide as service. If the provider does abuse the trust between him and his client hiding behind a TOS for grey areas, not willing to resolve the issues or give a chance for resolving, then, such a provider is a no no for me...
...If you are not doing anything that is not allowed, and you are giving them money for it, why would they terminate your service without warning. Does not make sense at all. Please explain.
You are literally asking us for advice and turning the people that answer seriously down.
I've never been terminated by ANY provider, because I treat their ${abstract_service} as though it is mine. If I wouldn't do the same on my own equipment, why would I do it on theirs?
This isn't a difficult question. Obviously if you've done something against the ToS which harms the provider, you need to go. Most will give you a warning of sorts, unless what you've done is just so abhorrent that there is no possibility of reprieve.
I've been buying various kinds of hosting for 18 years now. I have not had a service terminated for any reason. What's the criteria where this occurs "often"?
Am sorry if it looks as if I am turning people down. I am not, and this isn't about a case specific to me like I have mentioned earlier.
I don't want this discussion to be about a specific case, but about the concept of 'termination' and if there was no better approach to it. Then ToS came up - never mind the fact that providers post here on LET and don't have ToS or have lorem ipsum ToS.
Again I said I've seen there are different behaviors in providers. Some believe in informing customers, and some believe in hard termination.
And I do not do things that isn't allowed. Infact I do only Wordpress. Please bear with the little I could respond with
As others stated before it really depends on the ToS of the given provider.
If you ask for my opinion I think it's completely justified if they detect malicious activity AND they clearly stated against it and made sure you have been informed beforehand.
Well actually, yeah we should. Maybe even a trial :-)
Perhaps I should have put a bit more to that, but I think you get my drift.
I'm sorry but it sounds like you really do have a specific case in mind, and you're looking for generalities to apply to it. But as everyone says, it really does depend on the specifics, the host's tolerance level, etc.
Without specifics all we can say is, yes, hosts do that all the time, and customers do shit all the time that justifies it. It sounds like you might have been one. We'd have to know the details, see the ticket history, and probably hear from the host to reach an informed view. It's a dubious topic to come in here asking about from a standpoint of abstract philosophy, especially when you're new here and we get shitpost threads all the time.
So anyway...
The answer is yes.
/thread.
>
I found your problem.
I think 99% of shared hosting terminations I do are WordPress related but never immediate, I usually give then a month to try to secure their install (spoiler alert: you apparently can't secure WordPress and still use plugins and themes).
Also 100% of the spam reports against my shared hosting are WordPress related and 100% of those WP installs were hacked.
Isn't the general consensus that, you, as a customer have no right to my products.
Also, I have the right to not serve you, I don't need a reason, so you can take your snowflake ass back to the wombat that raised you...
These are my personal views, deal with it.
@KuJoe Like LEB's WordPress install a year ago? It was hilarious.
That wasn't even a year. That was like.. March.
Shit. Way to piss on my shitty memory.
Well, we went through this on the SpeedyKVM thread a little while back. You can turn away prospective customers at your whim, but after they're onboarded and paid up and their services are running, they're no longer "prospective" and there are obligations at both ends. KuJoe probably figured it out: OP got kicked for running an unsecured Wordpress.
@priest joined LET November 2016, @willie joined LET December 2016.
Well wrong 'figure'. Try again.
This could have been a good discussion if we look away from specifics and focus on the issue. Would have preferred more answers such as the following.
In a speech in South Africa in 1890 Mahatma Gandhi said this:
"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”
Interesting read, interesting comments.
If the TOS or AUP outline what is allowed and not allowed, and what will occur if there is a violation of this or that, supposedly the customer has read and agreed to this during checkout. THAT should be sufficient notification. So basically, there is no such thing as termination without notification, right? I'm just saying...
Happen to me yesterday with MCH.
Don't know whether DCMA Complain is real or fake but it's from Sky Italy complain about 3 minutes football highlights.
1 year with MyCustomHosting but got DMCA complain yesterday for 1 single url post.
Sky Italy had email me and i delete that single url forever, problem solved with them.
But 8 hours later, MCH Suspend my VM forever,
never bother to ask long time client or never bother to check url post that got complain.
If MCH check it first before suspend my vps than absolutely there is nothing to complain.
in the end, yes i broke MCH TOS/AUP.
How can you not know if it is real or fake, did you host the 3-minute copyright video or not?
I think this is why there is such a divide in this thread, some people really just have a sense of entitlement, they believe that the rules don't apply to them and they deserve plenty of warning if rules are going to be applied.
Other people were born before 1987, that's my best guess.
Yes, i did, that's why i admit that i break TOS/AUP..
i upload it to my site, i'm wrong..delete it after got email from Sky..
i said fake or real is because sometimes it sent by website competitors..
i mean, if MCH do thing like i said above, read dmca email > suspend.
Rather than, read dmca email > check > suspend.
It's clear that Provider don't want to cooperate with client.
Just my 2 cents from Client view.
i upload it to my site, i'm wrong..delete it after got email from Sky..
i said fake or real is because sometimes it sent by website competitors..
i mean, if MCH do thing like i said above, read dmca email > suspend.
Rather than, read dmca email > check > suspend.
It's clear that Provider don't want to cooperate with client.
Just my 2 cents from Client view.
So you did upload a 3minute long copyrighted video that was originally from Sky. Then your provider terminated your service since you've hosted a copyrighted video and they got an email from Sky.
Cool...
How do you know the host didn’t check before suspending you?
Like i said before..
There is timeframe between suspend..
I got email from Sky to delete and i delete url in 10 minutes after receive it..
But 8 hours later suddenly my vm off and got suspend info about dmca..
It must be manual suspend cause host must type suspend info..
So before do suspend, if he check again url that got complain it must be 404..
What action host to do if there is no url that got complain?? still suspend??
This from my point of view, cause i'm still wrong about break TOS..
I see it the other way around, you knew that it was illegal in advance, you chose to do it anyway, it is you that is not co-operating.
But obviously, we are coming to this from different sides of the fence, you see it as a one-time thing (possibly) and you deserve a chance, I see it as an endless torrent of people doing stupid shit and expecting to get away with it because I actually have to deal with it.
Meanwhile somehow 95% of other customers seem to not do this sort of stupid crap and get themselves suspended/terminated for years upon years.