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I think he/she might not know what "rendered services" are.
Well as the EU rule already includes services and I honestly can't see what would make them not obligated for that EU rule
There are exemptions to that, it's not a hard and fast rule. The best way would be for you to find a case where someone was successfully able to return for a full refund, a VPS under the EU Rules. You should also find where the legislation specifies if the seller operates out of the EU or not.
You can't go to a hairdresser and obtain a refund 14 days after the moment they started cutting your hair, it's that simple.
I was successfully able to get refund OVH, Upcloud, DO, linode and from some smaller providers like evolution host (which actually had amazing customer service)
You can get refund if you prepaid and if you haven't actually had your hair cut already
Did you ask them for a refund and they provided it, or did you go through the EU rule procedure and have them fill in the form and all of that? IE, did you make a claim via that process under the act?
Let's say they were half way through cutting your hair - services have been rendered. You can't just reattach the hair and get a refund.
Just asked for refund mostly via support email
I can't see how it would be rendered after less than 1 days since I brought it especially when there's zero permanent customization (that's why OVH IPs aren't refundable btw)
Well, that's got nothing at all to do with consumer protection laws. That's just the provider has chosen to do that. If they refused and you believe it's covered under a consumer protection law, then you'd likely have an extremely hard time getting the "law" to force the refund for a service rendered. That's what @Clouvider and I are saying.
We aren't talking about one day, we're talking about 14 from the EU law.
Most providers will offer refunds within a limited number of days.
They can do that for every damn non-EU consumer (just like apple with app store refunds) but 14-days is mandatory for EU-consumers
Applications are goods.
VPS are services. The moment the service is rendered; I.e. the work has started on handing it over to you, you have zero rights to a refund under this particular procedure.
Same as you can’t half way trough the haircut decide you want a refund simply because of the 14 days return procedure under EU law
Same as you can’t half way through your car being washed decide you want a refund under the same procedure.
Same as you can’t claim a refund under the same procedure when painter paints your walls, finished half of them and you decided you simply want to return this service under the EU directive.
World doesn’t Turn only around yourself. It doesn’t work like that.
Now whether someone gives you money back, bans you and lists you on Fraudrecord right after, to avoid the headache of dealing with your completely unreasonable demands for a $2.5 Service , it’s yet another story.
I could argue about service being rendered since there's no permanent changes done to anything (like in case of the OVH IPs)
You clearly don't understand the term "services rendered"
As @Clouvider pointed out in many excellent examples, those things aren't covered under any consumer protection laws like you make out. If a provider chooses to refund you at all, it would be a good faith gesture and it's certainly not required by law.
If you're the type who feels that you're "entitled" to refunds because your interpretation of a law supports your thoughts, then you'll be sadly disappointed if you ever take it down the path of trying to enforce that law. You'll likely be advised early in the proceedings that it's not a case you will win.
You can break it down any way you like to support your idea, but when push comes to shove and you're in the process, it's an entirely different thing.
Those consumer laws are to protect consumers from shady business practices, not to let shady consumers basically defraud honest businesses. If you feel you're entitled to a 14 day no questions asked money back policy on everything you purchase, in and out of the EU, then you'll find a hard time ahead.
If you start quoting consumer law in your support tickets and you have no reasonable or legal grounds to do so, then as Clouvider mentioned, you'll quickly find yourself blacklisted and nobody will want your business.
Sorry if that comes across harsh, it's just that your view on the topic is so far from reality it's really important that you are educated on it before you start making a claim under the EU law and find yourself disappointed, or worse.
EDIT: I should point out that my source of information here is the 2 years I spent working at a very large tech company, dealing with this very thing day in, day out.
You've either got the worst luck known to mankind to get broken machines from all of those providers, or you're just a shit person.
What do you mean? The IP wasn’t assigned and now is. Systems have done the work of at least updating the records, probably some filters, maybe some routing. This might have generated logs that someone had to examine. That means the service is now rendered, and the rendered service cannot be returned.
Work/Service have been done and as such payment is obligatory.
Your attitude is disgusting.
Have any promo now?
Can someone close this necro thread that became undead a few days ago for reasons unknown? I'm sure the NVMe KVM servers announced at the start are great, but that was 6 months ago. (And I'm a happy Hosthatch client, though not for that particular VM).
Sooo does anyone by chance have a recent benchmark (or some network speeds) of their Netherlands location?
Which bench you want?
Do you happen to have just a small bench of the network speeds? Thank you
I do.
I've just checked it out - can't reinstall my VM either. It was working when last used.
But, can it render 4k porn fast?
I was actually wrong, reinstallation is working. Looks like this is due to their Panel's kind of minor status errors.
Currently have a "problem" with their support besides that everything is awesome!
Thank you, I appreciate it!
Does anyone know if I can get the smallest KVM SSD and upgrade it later on? Will all resources get upgraded? How am I doing this? For how long would it be down?