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User was terminated per TOS, calls down divine punishment but is righteously ignored
I have a vps from VPSlices only 7days .
the first days, i have only upload a 3gb files ,then test the downloading speed.
from 2m/s to 400kB/s , about every 6 minutes ，the vps offline . every vps limit only 360kB/s downloading speed.
In seventh day , the vps suspension. suspension Reason is Outgoing DDoS. but i have just keep the vps online and do nothing. then i ask who my vps ddos ,
but the administorter say:
"
Dear Mark,
I am sorry to inform you that we no longer can have you here as a customer anymore, this decision won't be changed.
Please don't return here again, for your own good. Good bye.
Kind Regards,
"
why the seventh day??
because (https://vpslices.com/tos ) write: We offer a 7 day money back guarantee of the first invoice. The businessman is sinister .
ok , May God punish the bad guys.
Comments
Why do you include God in business disputes ?
Mind posting screenshots of the entire ticket thread? This sounds like something is left out.
Because I am a star of the Star Wars, and easily written . haha
Because I am a star of the Star Wars, and easily written . haha
Did you properly secure the system? It sounds like you got rooted by something like XOR.DDoS.
As I wrote in my last post The lowend hoster simply suspend servers for irrelevant reasons to make money.
The only way is to file a criminal complaint.
And if the one suspend you have to insist on your money
Your VM's CPU usage was always on 100% on the core assigned to you, which caused it to shutdown automatically by nodewatch, manually by me, or other staff members that can see your VPS is abusing the CPU core, which is against what we clearly stated in our AUP. Yet you (or anyone else, but it's your responsibility whatsoever) decided to use your VM for DDoS, and started to complain (and threat us) after the suspension.
I can confirm that this has nothing to do with the refund policy we have, you never asked for a refund not even once. Plus I doubt it would make a difference if the suspension was on the 6th day instead.
I don't have to explain any further, you failed to abide by our terms of service, you got suspended.
Excuse me?
not true ! , i dont think a host need problems , but in 99% case the user is buy cheap services/unmanaged and is "forgott to secure" or "i have give the password to my friend"
Display the performance was not provided by the host. Helps everything does not go further to the operator and hit him on the muzzle
@VPSlices Because of a customer the CPU claimed you make on thick eggs.
I am failing to understand this language, but however, I doubt we'll suspend anyone (who never asked for a refund) just to take his £3, this makes no sense really.
Did someone forget to take their meds?
Only 3 dollars. If 100 customers are cheating here, there are 300 dollars
I get rabies when I see some hosters like you
He never asked for a refund before being suspended, am I clear enough now?
I like my eggs runny, how dare you!
Not before ! After the suspend you must give his money back! You make free money you suspend his server and dont give his money back!!!
That isn't how it works. If providers were obligated to refund when they suspended service after a ToS breach, abusive customers would keep coming back.
So basically I am supposed to refund people after they're suspended for violating our terms of service? Why would they stop violating our terms of service then? What you are saying is illogical and totally nonsense.
They don't have to give him a refund. As their terms at https://vpslices.com/tos state, they aren't required to give a refund for violation of their terms of service / acceptable usage policy (8a). From what @VPSlices has said, the OP has used excessive CPU & potentially performed DDoS attacks from the server (and if not the OP, someone has hacked the server to do so), which
@VPSlices don't forget to submit that scum to fraudrecord.
@VPSlices Good job ,Keep kicking all the chinaman from hostloc off your node ..
Or you get your server explosion!
the vpslices.com say my vps cpu is 100%, but i have set limit cpu like this:
(cpulimit software)
Centos：
yum install cpulimit
Debian/Ubuntu
apt-get install cpulimit
cpu high or ddos ？？ Lies are not good ！
Forgive me if I'm wrong @mark999, but that script appears to limit any process with high CPU usage to 75% of the CPU. If there's more than one process, that could easily total 100%, or at least continuously run at 75%. Their AUP states:
CPU Abuse: Using 75% or more for more than 30 minutes and/or 90% or more for more than 15 minutes. (https://vpslices.com/aup point 12)
And as you are limiting to exactly 75% of the CPU, whether that be total usage or per application, that still qualifies for them to terminate your service.
Even if you did, the screenshot you posted shows that the limit is 75, which still would cause a shutdown after 30 minutes.
Its not about what software you install its about what you were running on the VPS. Did you even secure the vps or were you running a software that you know nothing about.
It be great to see some logs from vpslices.
Did you leave root password SSH login enabled with a relatively weak password? It isn't unheard of for XOR.DDoS to successfully bruteforce root within a few days.
This would explain both the CPU usage and the network attacks.
If I'm not mistaken, XOR.DDoS is the one that generates a randomized process name, right? Ran across that on somebody's system a week or two ago, after they'd failed to follow the "disable password authentication" advice...