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Comments
@admsam
Taken from your "About us" page on dgchost:
The impression you leave here is very different though.
No, helping a client migrate their data and letting a client keep their services intact are two different things. You should be migrating all of your clients to their new nodes, not tell them "if it's important, take the time to open a ticket we'll add you to a queue". According to your and LizCat's replies to this thread, when you bought these clients all you appear to have wanted from them is their personal information with no intention of letting them keep their data or services.
EDIT: Again, this is probably due to a language/cultural barrier so I believe you are not aware of how your statements appear to the rest of us.
F**k me.
Ordered an annual package last night and vps was pending then the email about the "migration" came.
Still having a hard time to make an agreement with the new owner.
Well, if they won't provide a service advertised to you at the time of purchase then request a refund, and failing that, chargeback / pp claim.
never done the PP dispute before. Any consequences?
>
Severe ones. You might even get your money back...
See more information here: https://www.paypal.com/uk/webapps/mpp/first-dispute
But request a refund and try to reason with them first, dispute is a nuclear option.
never done the PP dispute before. Any consequences?
None for you.
PP dispute in my mind:
phoning my bank and said "hey someone stole my CC info and purchase a bigMac meal"
What's it smells like a provider to ask you to open a PayPal dispute instead of refunding you.
Actually the payment is closed, I don't know how did you pay that. And of course, if u re a new customer today, DGC wont refund you, so I do fully refund for you. Give me your invoice or order id.
By the way, this may take some time to do. Because I don't know who are sending a http Flood to our website.
This afternoon, received a lot of complain mail about new ToS, I just can try my best to solve the problem. But you know… we are very poor,
Order Number: 9866976066
Thanks for helping. Everything look normal when the order was placed.
you can state a reason why you think you require a refund.
I can see @LicCat is trying to help you out here so I don't think there'll be a need to go through it.
D
@LizCat - How much did you sell everything for, if I may ask?
Please check your PayPal, we use a new account.
Zero dollar .But DGC should pay us a lot of money in 36 month. The detail I can't tell you. :lol
No money down!
36 months same as cash!
I'll offer you 50000 ZWD on 36-month payment term.
That sounds like a winner in 3 years, that's like money in the bank
But this is the best way can solve the problem. He accept this offer (I think it is cheap) but he must accept my whole customers. So I don't need to worry about it and the customers' servers he provided. Of course, DGC is one of my best friends, I trust him.
Can I even buy a bag of Doritos from this?
Payment received.
Thanks Lizcat and thanks LET making my day.
Are you a philanthropist? Because if those prices can only be offered by a philanthropist, you should be one, given that you offered the prices in the first place.
Money in the bank still exists in 3y though (likely), this company... might not. Risky.
he did not state the full story, 1st the money is not credited to us. secondly we cant offer the same package as lizcat. since he has one active account with us, so i offered him the credit that he paid to lizcat, which the credit can be used for his next renewal. i think this arrangement is quite fair to him, but he insist not to accept this then i cant do anything.
I don't think so. He was offered service X. You either deliver service X exactly as stated at the time of purchase or you refund. If you don't, the bank will take the money away from whoever the Customer paid to.
As I can see the Customer got his money back the problem is solved, but your attitude is just unbelivable.
D
as you said that the money gone to an account that had been blocked. he can actually raise a dispute, i did advise him to do so. if i receive the money, i will refund. we give him the credit, meanwhile we loss the money.
we always seeking for best way to solved the problem, on previous comment mentioned that i am not responsible to client data, but you all dont know how critical of the conditions.
we explain the condition in the ticket, and all of the client accept and give the cooperation and ensure their vps is up smoothly.
if you dont know the story, dont comment it.
You're acting a bit of a twat if I'm honest. You've shown us all why not to use your services. You have zero regard for clients at all.
We all know why LizCat was offering that free month of service in California now, don't we?
As @Clouvider has said - if the client bought a product and you won't deliver it then they are perfectly entitled to a refund.