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OVH is Developing an AI Customer support agent.
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OVH is Developing an AI Customer support agent.

https://blog.ovh.com/fr/blog/chatbot-assistant-virtuel-ovh-ux/#xtor=CS1-2-[Chatbot]

Finally, when this is done, you'll be able to get support from OVH

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Comments

  • time4vpstime4vps Member, Host Rep
    edited April 2017

    Scenario contest? Let's start:

    Customer: Hello, I need help!

    Bot: Hello, how can I help you?

    Customer: My server offline, I need urgent help. Thousands of euros are lost per minute!

    Bot: My name is R2D2, may I know your name?

    Customer: FFS!!! Do you understand me?!

    Bot: Yes.

    Customer: Than please take a look at server.name.tld and resolve my issue. Server is offline almost 5 hours.

    Bot: Our timezone is GMT +4 and now it is 14:15. May I help you with anything else?

    Customer: OMG! Go and die!

    Bot: No.

    Customer: I will issue PayPal refund and spam all forums with negative reviews!

    Bot: Indeed sir, I'am a bot.

    <...>

  • WSSWSS Member
    edited April 2017

    OVHBot> Avez vous essayé de l'éteindre et de rallumer?
    You> Merci beaucoup, mon ami!

  • hostdarehostdare Member, Patron Provider

    Deadly solutions ^^^

  • Can you fuck it?

    Thanked by 1drivex
  • @AuroraZ said:
    Can you fuck it?

    The question is: does it have a sister?

  • WSSWSS Member

    @drivex said:

    @AuroraZ said:
    Can you fuck it?

    The question is: does it have a sister?

    You don't want to fork() another spawn, man.. think about the waste of resources!

  • fanfan Veteran

    Should work better than their current ones, I think.

  • vimalwarevimalware Member
    edited April 2017

    "Is there someone else up there we can talk to?"

    Welp.

  • sinsin Member

    It would probably do a better job then the actual human support people they have now

    Thanked by 2Amitz inthecloudblog
  • WebProjectWebProject Host Rep, Veteran
    edited April 2017

    @sin said:
    It would probably do a better job then the actual human support people they have now

    I think you wanted to mention that their new bot will do better than OVH tech support, as some of them in UK part are without any IT or networking knowledge from my expirience

    Thanked by 1sin
  • jhjh Member

    Is the code being written by the same people who do the panel?

    Thanked by 1Four20
  • RazzaRazza Member

    jh said: Is the code being written by the same people who do the panel?

    God, let hope not sometime Ovh panel is glitchy.

  • Will it do Sex Chat as well?

  • WSSWSS Member

    @AuroraZ said:
    Will it do Sex Chat as well?

    Ever been fucked by an automated reinstall?

    You Will.

    Jesus I feel old.

  • WSSWSS Member

  • WSSWSS Member

  • hostdarehostdare Member, Patron Provider

    Do you sleep @wss ?

  • @stefeman Sounds great! Too bad I can never get a NATIVE ENGLISH speaking person on the phone. They're always either 1) acting stupid, or 2) don't understand English that well.

    Seems like they're barely trained; you basically have to communicate in French for a half decent response.

    Thanked by 1inthecloudblog
  • @WSS said:
    OVHBot> Avez vous essayé de l'éteindre et de rallumer?
    You> Merci beaucoup, mon ami!

    They do not have that much support people speaking french in BHS. Tickets written in french get answered in english. Made a phone call in BHS one time and no one was speaking french. That was awkward, trying to explain my problem to the guy :P

  • doghouch said: Seems like they're barely trained; you basically have to communicate in French for a half decent response.

    Haha... we had the same experience, but reversed?

  • WSSWSS Member

    @hostdare said:
    Do you sleep @wss ?

    Why does everyone automatically assume that I am a robot?

    @FredQc said:
    They do not have that much support people speaking french in BHS.

    I think I've spoken with two- and one had such a thick accent that it was easier to speak in broken German because then his phlegm formed words.

  • WSS said: I think I've spoken with two- and one had such a thick accent that it was easier to speak in broken German because then his phlegm formed words.

    Et bien!

  • @WSS said:

    @hostdare said:
    Do you sleep @wss ?

    Why does everyone automatically assume that I am a robot?

    @FredQc said:
    They do not have that much support people speaking french in BHS.

    I think I've spoken with two- and one had such a thick accent that it was easier to speak in broken German because then his phlegm formed words.

    We all know you are not a robot, you are a sex bot.

  • WSSWSS Member

    @AuroraZ said:
    We all know you are not a robot, you are a sex bot.

    Only for those who can afford my services.

  • @WSS said:

    @hostdare said:
    Do you sleep @wss ?

    Why does everyone automatically assume that I am a robot?

    Because LET doesnt do CAPTCHA

  • time4vps said: Scenario contest? Let's start:

    Customer: Hello, I need help!

    This would surely happen in the beginning. Was trying to program a chat bot a while back and phew... that was messy. :\ But I'm sure OVH would use semi-bot system. If the bot cannot answer something, an agent would do it.

    That response will be sent via ML to process and use it for future inquiries

  • WebProjectWebProject Host Rep, Veteran
    edited April 2017

    here is the guy who will be named as bot and answer all your questions (the image is from OVH website):

    Thanked by 1Vita
  • WSSWSS Member

    @teamacc said:

    @WSS said:

    @hostdare said:
    Do you sleep @wss ?

    Why does everyone automatically assume that I am a robot?

    Because LET doesnt do CAPTCHA

    To be fair, it doesn't do search or let you post haxx0r codes like -etc-issue either

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