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Comments
Oh, fuck off, already.
This is NOT a LowEnd grievance redressal cell.
If you don't like the service, just cancel it and open a PayPal dispute. Then come back and entertain us some more when you land up on FraudRecord.
PS: Flagged for not being an 'outage' but more of an 'off-topic' whining.
How long have you been waiting? 10second?
Hold on, lowendsupport will help you soon(TM).
Try reaching out to @quadhost thru pm before starting a thread.
I'm also trying to pm them. My ticket opened Feb. 14 2017.
Have you bumped ticket? My ticket got lost. One or two workday later, after I bumped ticket , they replied really soon saying that there was something wrong with handover.
I dont know how often this happens, but I also just had a ticket in the queue for 3 weeks. I did bump it after like 3 days or so, didnt help then. @quadhost helped me once he saw it on here rather quickly though.
Same here, there are times where you wait long and sometimes things get answered immediately.
Happened to me too, on a few tickets.
Hi @cinwie,
Can you PM your Ticket ID please and can check/escalate for you.
Hi @cinwie,
If it is relating to an unmanaged I-83/NAT packages then you may wish to PM us for additional support, we manage the NAT platform and QuadHost the standard product range.
How can a ticket get lost? I'm not familiar with the provider side of WHMCS, but surely there's a report you can generate to see pending tickets.
Someone tried also contact HungryVM support? Looks like they never responded.
They're banned.
Are you sure?
Are you working at the same scheme?
Hmm....I did. Two days ago
here it is again #950548
Different user?
As per PM your ticket has been escalated to my colleague in Technical Support. Migrations are handled on a lower priority than other support areas.
Ok...thanks.
What scheme?
I just confused why they get banned since they quite active in let from whay i know
What I meant was the ticket was there without response for some time(the guy who was responsible of it was sick and left it there), and it didn't disappear from panel. Should have picked a better word.
Although I'm always here, I'm not yet in the mod queue. All I could see was HVM was evidently offering deals via PM, which I guess is forbidden. I logged in and saw "Banned" a couple days ago. I thought their marketing was cheezy, but the guy was always nice.
Afaik it was unsolicited marketing pms, fake reviews on homepage and multiple forum accounts on which to shill.
PS: looks like the complaint was legit:
I'm sure.
I had also opened a ticket with them, after four days I never received a response, but my issue fixed itself, so I closed the ticket. Disappointed that I never even received a response.
There seems to be a handoff problem between @quadhost and @i83. However, the services are awesome and I don't usually need anything from them, so works for me!
Oh thanks for info
Happend for me aswell, told me to wait until monday for an invoice to be marked as paid. Had to actually wait until thursday until it was done...
Can I have the ticket ID where this occurred? You are correct billing don't operate over the weekend however payments are reconciled daily during the week.
If the tickets been closed then it wouldn't be in the active/awaiting reply queue, as you have PM'd the ID this will be checked internally regarding the delay.
Thanks for the feedback!
Avoid them at all cost.
Seems like a 1 man operation or Billings department in strike.
Avoid them
Why so angry?
Are you the staff or crone?