New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
vortexnode How to contact management?
I can not connect to the server, I made a message in the background to the customer service website, but no one answered me, how to contact them?
@VortexMagnus
Comments
Hello, I don't work for VortexNode, but try entering SolusVM and clicking "Reconfigure Networking". I had a problem similar and this fixed it.
Login to the VPS management panel if its a vps and just issue a reboot and see if its fixing the issues.
http://vortexnode.com/contact.php worked for me just now.
Just create a ticket. They're fast in responding.
Too mainstream
How long have you waited?
Good luck with that.
0.5 seconds no doubt.
Has to be said, I have seen slow responses from VortexNode mentioned by others and experienced them myself, so the op may not be our standard whinger.
Do you think that they would be able to solve your issue?
During a pinch at the start of December, sure.
Reviewing the support queue at the moment, I don't see any fires or long waits.
If you have an issue, we have a 24x7 team and you can always ask for something to be escalated or just drop me a message.
Its important to note not to use the uk.linovus.hosting ticket system. It seems to be broken and nobody seems to be getting updates there on their support staff. Use the actual main sites ticket system.
It is causing issues and we're still working tirelessly to resolve and implement everything back in to the client area.
So let me clarify things, now I know your ticket ID via PM (thank you for supplying).
9:18 AM - Ticket opened via contact form.
9:46 AM - We responded and you'd also been chasing us on live chat.
As you have an ATOM, they don't have onboard IPMI and we are currently waiting for a remote hands tech at the DC to connect a KVM device to your server.
This has all happened today. I appreciate that you're in a rush for something, but our hands are tied somewhat and you certainly aren't forgotten.
Yeah, 30 minutes is a bit ridiculous. I waited 3 days before messaging magnus on here when I opened a ticket on the linovus site.
Why do people expect sub 10 minute response times when they have a freaking 5€ a month atom dedicated server?
Case closed.
My own experience is in the last couple of weeks. I've not escalated via LET because I wanted to see how long the issue would take to resolve without resorting to Delimiter-esque support methods.
Got any ticket IDs you can ping me?
Ahem, now this is why I highly appreciate @VortexMagnus in these forums. Professionalism + friendliness = win.
Compare that to standards of communication of some other hosting provider. Exactly...
How would I know this is the case?
No, it's OK thanks, I'm likely going to cancel the server now so I don't want to waste anyone's time.
..and here I thought I was a dick for wasting a couple hours of VM's time on my shitty $5 Atom.
Go ahead and just transfer it to me.
It's not an Atom, if that's what you're hoping.
Well what is it? The E3-1220s are back in stock by the way, if anyone cares. Also SSD E3-1270v3's, yum.
You wouldnt, thats why Im telling you
I myself had a ticket open and was wondering why it wasnt looked at, when magnus told me its because the uk.linovus.hosting ticket system is broken currently and to use the main site.
That's slightly shit, but explains much.
I'll take an E3.
Xeon X3430
That's the $19/mo one, right?