virmach.com urgent contact needed

Pkwebhost

@Someone said:

>

issue already resolved, when i message here in lowendtalk, then i got very fast response,

deank

Dude, you always got fast response even before you posted here. Quit lying.

david_W

Dramas, dramas every where...

I would just move to another provider asap if got cut twice

teamacc

@Pkwebhost said:
here is the whole situation,

i try to call and send email , get detail from, at this time still i did't recived any email back or call back, thats auto record say , i will call back,

https://whois.arin.net/rest/net/NET-107-173-176-0-1/pft?s=107.173.176.5

i try to call , get detail from here

https://who.is/whois/virmach.com , but no seems to be wrong

i request too many times to create invoice of the extra bandwidth of 1TB , but staff was reply was totally unacceptable, after some time staff unsuspend the server but its suspend again after 1 minues, let me share the screen short of the staff and my reply in this ticket

Note: check the screen short , how much time i tell him that i am ready to pay any invoice create it , i will pay, unsuspend the server, but .............

after syed unsuspention, server got suspend again with reason paypal fraud, but no any notification, even no any notification of bandwidth usage, every provider send bandwidth notification of 80% usage 90% usage,

screen short of the ticket that can show my and staff reply

1) http://imgur.com/a/NUovL
2) http://imgur.com/a/D93ou
check my reply that i told him i will pay for extra bandwidth, but hi still not creating invoice and not unsuspend the server
3) http://imgur.com/Pkq4p3b
4) http://imgur.com/a/iUosB
now when he unsuspend the server , server suspend again after 1 minutes,
5) http://imgur.com/a/F1VaZ
now check server unsuspend again after 4 hours
6) http://imgur.com/a/StHIT
now check server suspend again without any notice that site are hacked on server suspend it, even in the ticket i reply in minutes and couprate as you want i am ready
and server got down again for 1 hours
7) http://imgur.com/a/UiYqx

now count the total down time of server, even i reply in each ticket , if its need extra, i will pay and create invoice,

another issue also need to attention, that server auto suspend after 11TB bandwidth, and they set customer to Bandwidth Over Limit 1TB, but at the end they also ask for that payment also

A tl;dr for anyone who does not want to read through tons of tickets.

1. OP has 10TB bw/month, resetting at the 15th of the month.

2. OP went over this 10TB limit by 1TB, so virmach invoiced him for that 1TB and suspended him

3. OP paid for that 1TB overage, but was still suspended due to no bandwidth being available (all 11TB he paid for had been used up)

4. OP paid for 1TB extra (12TB total now) and the server was unsuspended

5. Automatic suspension due to OP hosting a paypal fraud site (one of his clients most likely)

6. ??? OP might have terminated said client

7. Server unsuspended.

8. OP still crying on LET

kingjj

I really don't know how support ops stay professional with customers like this... too often on LET we see tickets with poor english, rude remarks, repetitive discombobulated mush and yet 9 times out of 10 the responses are professional and reasonable. Plus 1 for @VirMach for handling this so well. @pkwebhost glad it all worked out in the end.

daffy

@kingjj said:
I really don't know how support ops stay professional with customers like this... too often on LET we see tickets with poor english, rude remarks, repetitive discombobulated mush and yet 9 times out of 10 the responses are professional and reasonable. Plus 1 for @VirMach for handling this so well. @pkwebhost glad it all worked out in the end.

I agree! Every time I see a "scam" post like this, and the provider handles it like @VirMach did here it only makes me want to buy something from said provider.

MagicalTrain

@daffy said:

@kingjj said:
I really don't know how support ops stay professional with customers like this... too often on LET we see tickets with poor english, rude remarks, repetitive discombobulated mush and yet 9 times out of 10 the responses are professional and reasonable. Plus 1 for @VirMach for handling this so well. @pkwebhost glad it all worked out in the end.

I agree! Every time I see a "scam" post like this, and the provider handles it like @VirMach did here it only makes me want to buy something from said provider.

Maybe thats what they want you to do?