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Comments
Don't accept every order that comes in when it's obviously bad. I tell the same joke to my friend that works for a DC and they have tons of chinese customers sign up:
" If the person is connecting from China, gives a Florida billing address and a UK credit card, you're going to have a b4d t1m3"
Actually do verification and you'll keep the problem starters mostly out. It's very rare that a spammer gets past Aldyric, we have more cases of a server getting compromised than a user signup and starts railing spam.
Francisco
@Francisco So far, in last 2 year ( Yes, We have been around 3+ years, Just re branding whole business and changing models), We never had a single charge back nor Spammer, Guess was a bit lucky or because we used to target highend clients (full managed) instead LET user base. This is the first for us trying to get a slice of LET so Just doing obvious researches.
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Wish everyone used harzem's fraud record. Could save some time
Any special Instruction/ Noob Friendly Advice for OVZ/KVM provider?
On our Frantech brand we rarely had spammers, I don't think we had any infact. With the spammers we have had, they didn't even chargeback nor dispute the box getting TOS'd. They simply saw it as 'I paid $3.50 to spam hardcore for 2 days'. The IP got BL'd within 2 days and we acted on it within 8 hours.
There is a few big spam rings that follow the LEB RSS and actually order vm's off every single person that signs up. Sometimes the boxes are used for spam, sometimes it's just a new C&C box. How do we know? We caught the guy doing it and after getting a court order were able to dump their SQL database (as requested by the authorities) and got something like 60 VM's all TOS'd in one go.
Francisco
Wowwww. That's Deep Bro.
Any suggestion Assuming (Fact?) @Aldyric is helluva lot better than me or any of my staffs?
@Aldyric gives tid bits all over but i'm sure he can give you some (maybe in private) to keep in mind
Francisco
O the mighty @Aldyric can I get some tips on my private Live Webcam chat :P (Pm can work as well)
@NinjaHawk - sure :P I'm about to wrap things up at the office here; once I get to the house and grab some chow I'll shoot ya a PM :P
@Aldryic -> Love you man. (No Homo).
Waiting for Spamhaus/Spamcop/Abuse notifications... then terminate
+1, we don't terminate unless we've received complaints/evidence. We usually just suspend when we notice suspicious activities on VMs, and if the client doesn't reply within a period of time after a notice has been sent out, we terminate them.
Yea, it's not like spamhaus lists the whole /20 at the first offence anyway - I dont see a reason to block on traffic patterns or similar (traffic sniffing, for whatever reason (even traffic monitoring), is barely legal here) - just drop the VPS, message spamhaus, problem solved
@Victor we used to take that approach but legit clients don't like that very much.