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How useful is a helpdesk really? What features does it really need?
awolnation
Member
I have just a small amount of clients but handling their support requests is already chellenging. I checked out solutions like salesforce which offers a wide variate of features.
But not suitable for my small business like mine. And solutions like osticket i did not really found a value with it. I want a solution which can scale up with my business without an explotion of my expenses.
And to put my customers information in someone others hands i do not feel well with it. Do you have an Idea how many customers really use the live chat function and how happy
your clients are just by using a helpdesk solution? What is really helpful to a customer relation?
As far as i looked around i am stuck with CrocDesk.com at this point. Because if offers me inhouse handling of personal data. Scaleablity and rich with features.
I think it focuses on the really important things and of course the attractive license pricing.
Comments
I use WHMCS's support desk, seems to work well for what I use it for.
Had a look at ticket systems for projects before and was never sold on any.
I wouldn't host a support portal with client details with anyone else apart from on my own boxes.
Kayako Fusion user here. It's highly customizable and we like it a lot.