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There is a tab at the top once you log in...
this is my SS, and i don't see support link
pre-sales questions goes here
https://discuss.vultr.com/categories/pre-sales-questions
Try the forums, second last link in the footer.
Your questions may of already been answered.
@nocker https://my.vultr.com/support/
The support tab only appears once you become a paying customer.