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Invoice1011-14764-2026 Service #9772353584 +1 vCore
Please prioritize and process Service Ticket #TMWBE3859HXS3 as a matter of urgency.
good!
Hello,
Please fix the bad networking. The whole range of 31.56.7.0/24 except IP 31.56.7.1 has the worst network out of all servers I have. Every probe has major packet loss on ping.pe.
It's been like this for a few weeks now and I thought it would've been fixed by now since you said you would apply "network adjustments".
https://imgur.com/a/L0ZXvvA
Thx
X-2 1 2 GB 40 GB 1 Gbps €12 Order
X-3 2 4 GB 60 GB 10 Gbps €14 Order
X-4 2 8 GB 80 GB 10 Gbps €18 Order
any restock planned?
@DeluxHost — Three weeks offline, still no solution
Following up on my November 6 post.
My Z-4 VPS #20692 has been completely unusable for almost three weeks. It hangs at "Booting from Hard Disk..." and none of my services are accessible.
Support twice claimed the issue was fixed. On November 3, they promised to escalate it to the infrastructure team and preserve my data.
Today, November 11, my ticket #TMVY0JNAHSQ5J was closed without any solution. The VPS is still offline.
Meanwhile, DeluxHost continues advertising and selling new VPS plans here.
@DeluxHost, can you finally recover my server, migrate its existing disk to a working host, or at least provide access to my data?
I don't need another apology or promise to investigate. I need an actual solution.
Please do not reinstall or delete my existing disk.
can confirm the same. DE vps on 31.56.7.0/24 subnet experiencing massive network drops and high latency issues lasting approx 30 days or more.
Deluxhost staff aware of issues but i assume cant do nothing with it.
i dont have any sensitive services or data on that vps so thing remaining as it is...
TMVJS9OK72O2W
Been waiting for refund since July!!
and no reply since 3rd nov. I wonder if they even open up the tickets now
@DeluxHost
The same problem with DE server 31 for almost a month. Packet loss and no connections. They promised to change my node, then asked to wait a little when they solve issues on German nodes. But then they simplu close my ticket without solving my issue. No answer to re-opened ticket.
i buyed a vps (1-year).
after some days, it crashed and i couldt resart it. had to open a ticket.
now i cant acces ssh. opened a ticket. whait for response.
Can you send me your IP? I am not currently aware of any problems of this kind about ssh
Your ticket will be resolved within 24 hours, apologies for the delay.
For those customers who are unfortunately still experiencing issues in Germany, we sent an email a few hours ago, we are doing everything we can, but please don’t worry, you won’t lose anything, and further updates will follow very soon
ticket #TMWCG8UDZLIU3
I don't want to say anything bad about you guys. You offer some really cheap products. But all these negative reviews... I've had the VPS for just under a week and this is the second time I've had problems. That's not a good start for a new customer.
I’ve just checked your server and don’t see any issues, everything is running and the node is fine. Other services have ports that are responding correctly, but the SSH connection is being refused, did you happen to make any changes to the firewall? In any case, I will send a member of the technical team to assist you.
From my perspective, I set up the VPS correctly. SSH had been working fine until support restarted the VPS. I can't quite figure out why this happened. Any help in resolving this issue would be great.