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PSA / Warning: Terabit.io silently terminating migrated Enzonix promos to force price hikes
If you have any services with Terabit—especially if you were part of the Enzonix acquisition—make sure your off-site backups are running right now. Better yet, start looking for a new host.
Despite their initial public promises that all legacy Enzonix plans and pricing would be honored post-migration, it looks like Terabit has found a convenient loophole to purge "unsustainable" promo plans without officially breaking their word: never give the customer access to the billing panel, send zero invoice notifications, silently nuke the server, and then claim it was "honored until termination."
Here is the exact timeline of how my migrated VPS was handled:
The Acquisition: Purchased a promo VPS at Enzonix. Terabit buys them out and explicitly promises that plan specs and pricing will not change. (Though, notably, the migrated hardware was immediately older and slower).
The Billing Lockout: For months, I have only had access to the VPS control panel (vps.terabit.io). Every attempt to log into the billing panel fails with a "User Not Found" error. When I previously asked support about this, I was told to wait because the billing panel was still "being set up" and the migration wasn't finished.
The Silent Deletion: Out of nowhere, my VPS completely vanished. It was working fine one day, and completely wiped the next.
The Missing Emails: I received zero emails regarding an upcoming renewal, a generated invoice, an overdue balance, a suspension, or a termination. Nothing in spam. And no, this is not an issue with my mail provider—I have been receiving control panel login confirmation emails from Terabit's system without issue the entire time.
Support's Response & Gaslighting:
When I reached out to support to ask where my server went, I was told it was terminated for "non-payment" (again, for an invoice I was never emailed, on a billing portal my account doesn't exist on).
To make matters worse, support tried to gaslight me by claiming the VPS was "suspended for 3 weeks prior to termination" and that notices were sent. This is blatantly false. My external uptime monitors—and my own daily usage—show the server was 100% active right up until the day it was instantly deleted. There was no 3-week suspension period.
Since I keep my own backups, I didn't care about the data wipe and simply asked them to spin up a fresh instance to restore my plan. That’s when the real motive came out.
Support asked what my legacy Enzonix specs and price were. The moment I told them it was a promo deal, their attitude shifted to: "Enzonix sold many very unsustainable, unprofitable deals... there's no chance we can honor a new activation of it." They then tried to upsell me the exact same specs for nearly 7x the price.
When I reminded them of their public promise to keep legacy pricing intact, the literal response I got was: "It was honored until termination."
When I pressed them to explain the actual reason for the termination—pointing out that my billing account literally says "User Not Found" and asking why their unfinished migration is causing active plans to expire in the dark—support went completely silent. It has now been a full week with zero response to my ticket. They were replying within minutes when they thought they could upsell me, and ghosted the second they were called out on their broken migration system.
The Takeaway:
How convenient is it that "unsustainable" legacy plans are being terminated for non-payment when the customers literally aren't allowed into the billing panel to pay for them?
If Terabit didn't want to honor Enzonix's cheap promos, they should have had the spine to announce they were canceling the contracts and given users a 30-day window to grab their data. Instead, they are letting the migration drag on, letting accounts silently expire in the dark, wiping the data with zero grace period, and using their own broken billing migration as an excuse to purge legacy promos and force massive price hikes.
If you are an Enzonix refugee on a cheap plan, consider yourself on borrowed time. They don't want your legacy renewal, and they clearly aren't going to warn you before they pull the plug.
TLDR:
Terabit.io deleted server from Enzonix migration with no warning, refuses to state reason for termination.
Comments
is thread real? not just ayy eee slop hallucinating? where's the proof that you communicate with support?
I used to have one such Schrödinger VPS. Last time I saw it, it was suspended on 21st October in terabit's virtfusion, i don't think billing was ever migrated as i received no emails about renewal of it so could be it just expired due to non-payment.
Given the VM went through migrations and couple panels under different domains on both enzonix and terabit, it's painful seeing it finally ending up this way...
Don't worry, you are not alone!
My experience was around the same. Only caveat for me is since I loudly complained to the original owner of Enzonix before he ducked out, I did end up with a partial refund -- so I just wrote off the server expecting this. Anytime I opened a ticket to even just get access to the billing panel I was 100% ignored and the service they actually provided was hot garbage wrapped in a used tampon.
My server also magically disappeared about a week back with no email notifications, still no reply to any tickets I opened and with no access to the billing panel at all.
https://lowendtalk.com/discussion/comment/4773617/#Comment_4773617
The guy who owns Terabit has no shame and is a liar. I am not sure why they allow him to keep an active account here with a provider tag (read: paying Biloh money, money > people). I think there is another recent thread about them failing to deliver a $2,000.00 server to a customer loaded with a bunch of similar shenanigans, refusal to refund or provide the service in the actual location it was ordered in, etc.
The guys provider tag should be removed and he should be shown to the door.
My 2 cents.
Cheers!
just like veloxmedia
scam
yes, the post is accurate, i reviewed it before posting
yeah this is the shit, it was sussy for me since in the thread you're not mentioning your spec and pricing only said "7x".
now i want to confirm one thing, did terabit actually honor your VPS until termination date?
this can be confirmed easily if you shown your paid invoice before, since i'm sure there's paid date and to when the vps is active.
i never paid an invoice at terabit since the enzonix migration, since i never got access to the billing panel, but the enzonix invoice was on april 8
Hi,
We did honor all plans until they terminated after not being paid. We did send out suspension emails automatically about it, and it was over 3 weeks later they terminated. We did have multiple clients reach out and resolve it to be unsuspended and we did without issue, and in the event the client did not want to proceed we unsuspended their VM and gave them time to backup their data and migrate elsewhere.
In your case, you had reached out after it was already terminated and there was nothing we could do for you. We are unable to reactivate a $3/year unsustainable plan, we did offer to reinstate your plan for $20/year vs the $3/year which would be a sustainable price, and still cheap for the specifications and utilization.
Unfortunately, the $3/year pricing that many people had was unsustainable, and a large part of why Enzonix was experiencing problems.
To put it into perspective, the total amounted for 389 physical CPU cores, 780.5GB of memory, and 12,614GB of SSD/NVMe storage consumed, and over 3Gbps 95th% of bandwidth utilization. Throughout the entire period, we received $0 in revenue for it, and we sustained everything despite not receiving payment for it. The clients who reached out we worked with to ensure they either (a) got a data backup or (b) paid the invoice and continued services with us.
if they really honor the contract then you should be able to keep the vps 1 year after april 8 (2026?)
sorry for your loss. still, this is should be in the thread tho.
You just contradicted yourself in a single post, while conveniently dodging the actual issue:
You admit you aren't honoring the plans: First you claim "We did honor all plans," and two sentences later you complain about how much hardware Enzonix promos use and admit my renewal would have been forced from $3/yr to $20/yr anyway. Do you know what "honoring legacy pricing" means? Doing your due diligence on Enzonix's hardware vs. revenue before buying them was your responsibility, not the customers'. Furthermore, if you decided you couldn't sustain the legacy pricing, why wasn't there a public announcement or an email sent to everyone beforehand? Why did it require a silent suspension/termination and a support ticket just to find out the renewal price was being hiked nearly 7x?
There was no 3-week suspension: Why wouldn't I reach out during a 3-week suspension? Because the VM was never suspended. As stated in the OP, my server and external uptime monitors were 100% online right up until the day it was instantly deleted. How was I supposed to "reach out to be unsuspended" when the server was actively running?
Why did you ignore the billing lockout? You still haven't answered the final question I asked in my ticket a week ago before you ghosted me: How does an invoice get generated—or paid—when my email address literally returns "User Not Found" on your billing portal?
My email receives your control panel login alerts just fine, yet I received zero suspension or invoice notices because my billing account was never migrated in the first place.
It’s pretty obvious what happened here: you realized you bought a company with promos you didn't want to sustain, so instead of migrating the billing accounts or sending notices, you just pulled the plug on the VMs and blamed the users for "not reaching out" before you wiped them.
https://lowendtalk.com/discussion/comment/4915754/#Comment_4915754
https://lowendtalk.com/discussion/223163/psa-warning-terabit-io-silently-terminating-migrated-enzonix-promos-to-force-price-hikes
https://lowendtalk.com/discussion/comment/4773617/#Comment_4773617
https://lowendtalk.com/discussion/comment/4915760/#Comment_4915760
https://lowendtalk.com/discussion/222606/terabit-io-paid-2-000-for-a-dedicated-server-52-days-later-and-still-nothing/p1
https://lowendtalk.com/discussion/comment/4915412/#Comment_4915412
https://lowendtalk.com/discussion/comment/4902512/#Comment_4902512
Don't mind me, just making a list
Our original commitment was to honor the plans until cancellation/termination, which we did despite how largely unsustainable those plans were. It was also never once said you would've been forced into a hike in my response here if your plan was active still.
There was no "silent" termination involved either - we had multiple people reach out to us post-suspension, and resolve it without issue. Unfortunately we can't honor a $3/year VPS plan like it was communicated already, we told you that we can do it for $20/year which is a sustainable price. If you're able to send me a message of your email, I can look to see if VirtFusion has the audit log available for the old VPS. I'm not sure if VF saves that information post-termination but happy to look for you.
i never fail to predict a host downfall yet
no work needed her silvercreek hurting themselves
Show us SMTP logs of sent bills ty
I am curious why you chose to acquire someone that is all loss
It was due to them about to shut the doors and leave clients hanging. We stepped in to keep them up, although unsustainably priced, and didn't generate any revenue from it. It was a massive cost sink but at the time it was felt that it was better to prevent people waking up to an exit vs letting it happen since we knew it was pending. There was other pieces that we were supposed to get that Enzonix's principal didn't honor after it was announced, in any capacity, we got given the scraps instead. Our original deal was to obtain their VPS business, their game server business - as you can see, that didn't happen. Enzonix's principal profited on it heavily, we ate all the costs, we got none of the revenue. We still have a good chunk of those clients post-suspension who continued with us without issue, and it continues to cost us a lot of resources to keep online - both hardware and support workload.
So are you tryna recoup those lost costs by giving only a partial refund on a $2000 order, to a customer whos been waiting over 2 months for his server which isnt even his fault?
Because when he bought them at a loss, he took the higher end servers and resold them via LoafHosts on reddit and then claimed it was their stock only to quietly "acquire" their company as well.
Customers had to be moved to whatever hardware was on hand because "there was no time to acquire additional builds."
At the same time LoafHosts was actively selling Arma Reforger hosting on premium AMD 7950X3D hardware via Reddit and SilverCreek was advertising here offering 7950X builds with 64GB RAM and 1TB NVMe at $200/month to new buyers.
A proper drama. Is this scam?
Wait—so you're saying if my plan was still active, I would have been allowed to renew it at $3/yr without a price hike?
If that's true, then my termination wasn't malicious—it’s just the result of a completely botched migration and broken automation on your end. Yet I’m the one being penalized for it.
Look at the actual mechanics of what failed here:
Your billing system never had my account: A customer cannot pay a renewal invoice if your billing portal literally says "User Not Found." If my billing profile was never created during your migration, your system couldn't generate an invoice or send renewal reminders to an account that didn't exist.
Your VirtFusion suspension failed: You say other clients reached out "post-suspension." That works when a VM is actually suspended. Clearly, whatever script or automation was supposed to suspend my VM in VirtFusion failed silently—leaving the server running 100% online right up until the termination task executed and wiped it.
Zero email delivery: VirtFusion had no problem sending me login alert emails, yet failed to send a single suspension notice.
I already DMed you my email, though it’s has been sitting in an unanswered support ticket for a week.
Let's be real here: you are refusing to restore a $3/yr plan because it was "terminated," when the only reason it reached termination is that your team never finished migrating my billing account and your panel failed to actually suspend the VM. Why am I expected to eat a nearly 7x price increase to pay for your backend migration bugs?
You (or your llm) do unberstand that the train is gone and service won’t be recreated with old pricing? Yes, provider eliminated you as inconvenience, that’s a fact. Sue. Do not reiterate the same crap.
I looked into it regarding a VPS I had with Enzonix that was successfully migrated over. It was some $3/yr plan from 2024. no issues, it’s there, but renewal price has gone up though. Will ask support about later when I have a moment
Yep, this transition was poorly managed from the starts when both parties were blaming each other in the delay. I moved my data away months ago because the whole situation looked like a shit show. It was especially 'great' to see when people purchased EPYC from Enzonix and got E5 from terabit.
I never received any suspension email about this VPS. I got the emails about IP change back in June, but nothing after that. I doubt I am the only one where this occurred.
I was aware of the suspension only because I had basic monitoring for the server and used VirtFusion password reset (which arrived just fine), but figured it wasn't worth following up anyway.
same
come to know the servers are gone cause my beszel
no email no nothing
I received 3 renewal emails for 3 of my servers, with no price hike. They landed in spam, which is why I didn’t see them and servers got automatically suspended. After payment, everything went back to normal.
While Proton put them in spam, it’s possible that others mailservers rejected them.
Same here, I checked now and the VM is gone, last I checked was after the VPS should've expired and it was still running...
They never migrated billing, or even let me know the VPS even existed on their panel. In my eyes the migration never finished, yet they estimated what, a few weeks?
This thread sparks confusion 🤨
There is only one sane answer:
Don't trust provider or that e-mails are working, track the billing dates yourself. Date close? No e-mail? Login and pay. Can't login? ASAP support.