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PSA / Warning: Terabit.io silently terminating migrated Enzonix promos to force price hikes
If you have any services with Terabit—especially if you were part of the Enzonix acquisition—make sure your off-site backups are running right now. Better yet, start looking for a new host.
Despite their initial public promises that all legacy Enzonix plans and pricing would be honored post-migration, it looks like Terabit has found a convenient loophole to purge "unsustainable" promo plans without officially breaking their word: never give the customer access to the billing panel, send zero invoice notifications, silently nuke the server, and then claim it was "honored until termination."
Here is the exact timeline of how my migrated VPS was handled:
The Acquisition: Purchased a promo VPS at Enzonix. Terabit buys them out and explicitly promises that plan specs and pricing will not change. (Though, notably, the migrated hardware was immediately older and slower).
The Billing Lockout: For months, I have only had access to the VPS control panel (vps.terabit.io). Every attempt to log into the billing panel fails with a "User Not Found" error. When I previously asked support about this, I was told to wait because the billing panel was still "being set up" and the migration wasn't finished.
The Silent Deletion: Out of nowhere, my VPS completely vanished. It was working fine one day, and completely wiped the next.
The Missing Emails: I received zero emails regarding an upcoming renewal, a generated invoice, an overdue balance, a suspension, or a termination. Nothing in spam. And no, this is not an issue with my mail provider—I have been receiving control panel login confirmation emails from Terabit's system without issue the entire time.
Support's Response & Gaslighting:
When I reached out to support to ask where my server went, I was told it was terminated for "non-payment" (again, for an invoice I was never emailed, on a billing portal my account doesn't exist on).
To make matters worse, support tried to gaslight me by claiming the VPS was "suspended for 3 weeks prior to termination" and that notices were sent. This is blatantly false. My external uptime monitors—and my own daily usage—show the server was 100% active right up until the day it was instantly deleted. There was no 3-week suspension period.
Since I keep my own backups, I didn't care about the data wipe and simply asked them to spin up a fresh instance to restore my plan. That’s when the real motive came out.
Support asked what my legacy Enzonix specs and price were. The moment I told them it was a promo deal, their attitude shifted to: "Enzonix sold many very unsustainable, unprofitable deals... there's no chance we can honor a new activation of it." They then tried to upsell me the exact same specs for nearly 7x the price.
When I reminded them of their public promise to keep legacy pricing intact, the literal response I got was: "It was honored until termination."
When I pressed them to explain the actual reason for the termination—pointing out that my billing account literally says "User Not Found" and asking why their unfinished migration is causing active plans to expire in the dark—support went completely silent. It has now been a full week with zero response to my ticket. They were replying within minutes when they thought they could upsell me, and ghosted the second they were called out on their broken migration system.
The Takeaway:
How convenient is it that "unsustainable" legacy plans are being terminated for non-payment when the customers literally aren't allowed into the billing panel to pay for them?
If Terabit didn't want to honor Enzonix's cheap promos, they should have had the spine to announce they were canceling the contracts and given users a 30-day window to grab their data. Instead, they are letting the migration drag on, letting accounts silently expire in the dark, wiping the data with zero grace period, and using their own broken billing migration as an excuse to purge legacy promos and force massive price hikes.
If you are an Enzonix refugee on a cheap plan, consider yourself on borrowed time. They don't want your legacy renewal, and they clearly aren't going to warn you before they pull the plug.
TLDR:
Terabit.io deleted server from Enzonix migration with no warning, refuses to state reason for termination.
