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Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
any dealz
Happy Birthday GreenCloud. Too bad I missed this offer only by one day
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud's 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud's 13th Birthday!
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday
Happy GreenCloud’s 13th Birthday. Here's to the next 13
Happy GreenCloud’s 13th Birthday
Happy GreenCloud's 13th Birthday
Happy GreenCloud’s 13th Birthday
I wish i'd caught this earlier but was traveling but Greencloud has genuinely been a good provider IMHO - I used them for three clients before, I manage their servers and its genuinely a excellent experience and no isuses, I was waiting for their BF deals, looks like i've missed out on their 13th bday deals ah well
Forever Young! Happy 13th Birthday
Need duck race or quiz please.
It's the anniversary celebration, and I bought a 22-dollar San Jose VPS IP for a year. The IP couldn't access Google, so I spent 2 dollars to change the IP, but it still wouldn't work. Customer service said this doesn't fall under the after-sales warranty.
It's the anniversary celebration, and the San Jose VPS IP I bought for $22 per year couldn't access Google. I spent $2 to change the IP, but it still won't work. Customer service said this isn't within the warranty period.
Hi everyone,
I recently purchased the 13th Birthday Sale "2222 SJC VF" (San Jose) plan from GreenCloud for $22/year. I specifically need a San Jose server for my work.
Right after deployment, I found that the initial IP was completely blocked by Google (cannot access google.com at all). Trying to solve this properly, I paid an extra $2 IP replacement fee to get a working IP. However, the system automatically assigned me another IP from the exact same tainted subnet, which is also completely blocked by Google.
When I opened a ticket explaining that I paid $2 only to receive another broken IP, support replied:
"Hello, As explained, IP blocking by Google is their policy and is beyond our control. You can proactively contact Google support to request to remove the block."
When I asked for a refund since the server cannot even perform basic connections to Google, they just copied and pasted the TOS saying promotional plans are non-refundable.
I understand the 7-day money-back guarantee doesn't apply to promo plans, and I am not trying to abuse it. However:
1. Charging $2 for an IP replacement and delivering another dead IP from the exact same blocked subnet is unacceptable.
2. Telling a customer to "contact Google support" to clean up a datacenter's tainted IP pool is absurd.
@NDTN Could you please look into Ticket #[484913]?
I do NOT want other locations. I bought this plan specifically for San Jose. I am asking for a fair resolution:
1. Manually assign me a verified, clean San Jose IP (from a different subnet) that can access Google, and refund the wasted $2 IP change fee; OR
2. Cancel the service and issue a full refund of $24 ($22 plan + $2 IP fee) back to my original payment method (Alipay).
Thanks for your time and help.
Update: Senior Technician "Arthur" just replied to my ticket with their "final decision":
Comparing basic connectivity to Google (essential for basic search, package mirrors, APIs, and daily work) with streaming Netflix is ridiculous.
Even worse, charging customers $2 for an IP replacement that randomly pulls another broken IP from the exact same tainted subnet—and refusing to even refund that $2 fee or manually assign a working subnet—turns the IP replacement feature into a complete lottery scam.
@NDTN Is this really how GreenCloud treats customers during your 13th Birthday Sale? Keeping the $2 fee after delivering an identically broken IP from the same subnet?
Happy GreenCloud’s 13th Birthday
You read/ agreed with T&C when you bought the service... right?
Did you ticket to check with support if their advertised ip ranges meet your requirements?
Its unfortunate you are in this situation. Time to learn and move on.
Do not tarnish the provider when they have provided a working service. Whether that suits your usecase is the due diligence the customer would need to do with their team and not other way around.
Frankly I understand you will feel cheated. But see it from lens of the provider for once.
@gangan