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LLM in web hosting industry
Let's discuss sharpening issue of LLM usage in business process.
Should providers change humane support to an LLM agent?
Does customer mistreatment should be banable offense in this forum (after all, not being a dick is a rule here)?
A bit of context:
Comments
some people just have plenty of free time and doing nothing with it.
no!
The clankers will come for you now cus of this post in their first uprising
We've introduced it on our platform.
However, we've made sure to use a decent model Opus 5.5, and give it limited access to the customers control panel.
However it has hard guardrails and always gives the customer the ability to deal with a human instead, albeit the human response may be a tad slower.
So, you gave personal customer data to the third party LLM model?
No,
We provide the metadata around the service to allow troubleshooting and container control, we then use a number of PII redaction pre call rules to call Opus via AWS Bedrock, so in region none training inferencing.
I think you meant human support. Support is never humane 🤣
But obviously you need to have a way to contact the actual humans that are in charge.
I'm not sure about the bannable offense. My favourite meat proxy might be in violation of applicable laws and I'm sure his ass will notice that at some point, but I don't want him banned for it. Although it's bs what he's pulling